Helping Hands Work-life balance reviews

overall not a bad company to work for can be long days depending on how many jobs they put on you (working threw breaks /dinner) client are mostly friendly and just want to chat

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Not the best place to work any more

Care Assistant (Former Employee) - Various - 17 September 2023

What is the best part of working at the company?There is no best part, a lot of pressure to work outside your availability What is the most stressful part about working at the company?Pressure to drop everything on days off to do extra workWhat is the work environment and culture like at the company?Unsatisfactory didn't feel like there was any support What is a typical day like for you at the company?Either very busy or hardly any calls

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Insights into Helping Hands

Based on 88 survey responses

What people like

Ability to meet personal goals
Ability to learn new things
Clear sense of purpose

Unreliable

Carer Assistant (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 16 August 2023

Got offered a job here after another company closed and within 4 weeks had to leave as little hours were offered. Would not apply to this company again

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Really supportive Team

Care Assistant (Current Employee) - Monmouth, Monmouthshire - 31 May 2023

Love working hear and feel we are helping our customers. Hours offered are what I asked for and although there is extra work available, there is no pressure to do.

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Helping Hands live in carer.

Live-in Care Assistant (Former Employee) - Clients residence. - 19 May 2023

Throughout my time working for Helping Hands I would say it was a good work life balance. The pay was okay. There were other care companies out there that offered alot more which, when I realised I moved companies.

Pros

Good work life balance.

Cons

Not enough support from management. There are care companies that offer more money.

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Terrible place to work

Care Assistant (Former Employee) - Tyne and Wear - 18 February 2023

Awful place to work would not recommend. Very long hours with no breaks. Forced to do work you don’t want to. Management is awful, travel miles and miles.

Pros

Relationships with customers

Cons

Long hours, no breaks, forced to do extra hours and poor management

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Shocking

Care Assistant (Former Employee) - Tamworth - 19 January 2023

Never again! Work home life balance is terrible. Your not listened to by management. Ignores. Sent to customers without being given the correct information, such as medication. Absolutely terrible!!!

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Great workplace

Care and support worker (Current Employee) - Barnsley - 18 December 2022

Good company, care about custo.ers aswell as staff. Not hounded like other care company's on your day off to pick up extra work. Travel time on the whole is sufficient. Good pay.

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Average

Carer Assistant (Former Employee) - Nantwich, Cheshire - 12 December 2022

On starting work at the Nantwich branch i had a fantastic manager and trainer, work/life balance was brilliant then after 1yr things nose dived, working 18hr days and every weekend, not getting proper time off and rest days as was advertised as working alternate weekends Then managers changed and was made to feel like my face didn’t fit in You’re overworked and underpaid and the pence per mile isn’t worth the paper it’s written onDon’t apply for a job here

Pros

None

Cons

Pence per mile petrol isn’t worth it

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Excellent training and support

Care Coordinator (Former Employee) - Southend-on-Sea, Essex - 10 July 2022

Many opportunities for overtime Training is excellent and ongoing Regular development reviews Staff are friendly and helpful Great teamwork A good feeling knowing what you are doing is actually improving someone’s life while helping them stay in their own home Very highly recommended by the local authorities

Pros

Good working practices

Cons

Can be long hours

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Relaxed

Mobile care assistant (Former Employee) - West Midlands - 7 May 2022

Was a great job just felt the fact it was a zero hour contract they could give me as little hours as they wanted The clients I helped were amazing its a very rewarding job just not knowing how many hours you would be getting from one week to the next was the main reason for me leaving otherwise I may have stayed with the company.Also being given a client at say 11am to then only have one more client at 5pm and only getting paid the time you are with client but can't have a good social life balance knowing your got to travel again in a couple of hours.And it worked out for me in this instance that the two calls I did at 11am and 5pm didn't even cover the cost of fuel to get there and back home as they were 30 minute calls.

Pros

Meeting new people. Helping others. Feeling you've accomplished something.

Cons

Long hour breaks between clients at times, Long days, Not given what hours you'll be working until a few days before the week starts

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Good place to work

visiting carer (Former Employee) - Walsall, West Midlands - 19 April 2022

Always different shifts available. Allows you to be flexible with working patterns Good training available and kept up to date with mandatory training.

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A humanitarian role!!

Carer (Former Employee) - West Berkshire, Berkshire - 6 March 2022

PAY: I had a 32 hour contract @ £11:50 per hour. Helping Hands don’t pay for travelling time, waiting time between calls, break time or if a call runs over. I worked 3 long days (7am - 10pm) & therefore on duty for 15 hours each day but only paid on average 11 hours per day. This means my ACTUAL hourly rate was £8:43 per hour ROLE: VERY fast paced, which can be physically exhausting & stressful.

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Chaos

Administrative Assistant (Former Employee) - Remote - 17 February 2022

No strategy no leadership lots of knives out and you will fail at every thing you attempt to achieve and become exhausted by the noise and chaos and jumping up to do as you are told going from one thing to another at the drop of a hat and ending up with huge number of tasks to do and no time to complete

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