Work wellbeing score is 64 out of 100
3.7 out of 5 stars.
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Her Majesty's Passport Office Employee Reviews

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United Kingdom41 reviews

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3.4Work-life balance

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Stepping stone career

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Throughout my time at hmpo, I've gained experience in all areas. Some are incredibly more stressful than others but are paid the same if not worse. The senior managers never seem interested in you unless they need you to do overtime or cover during rail strikes. The work itself is straightforward but tedious meaning you almost have to beg for more responsibility or tasks to do. It's a good place for experience and definitely a stepping stone to better places or higher positions within hmpo.
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Strict and non-understanding

Management didn't really know how to manage people. The staff are not the priority. If you need time off sick or for an appointment you're made to feel bad for asking. Quite a few people got sacked while I was there for having too much time off sick.Colleagues were nice.


Nice colleagues, good pension


Non flexible approach to staff memebers
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Pressured and poorly paid

Little training, pressured targets, very low morale, very poorly paid for skills and ecpentations of staff. Bullying high handed management in some departments and areas.


Flexi time


Pressured targets, low pay and morale
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Fun place to work

Relaxed. Enjoyed my time there. Friendly people and flexible working hours agreed by management. Senior management never around though. Targets not too hard to meet
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You need therapy after working here . 10/10 would NOT recommend. If you value your sanity/mental health RUN! 2faced backstabbing management, overworked, poor pay etc




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Insights into Her Majesty's Passport Office

Based on 21 survey responses
What people like
  • Ability to learn new things
  • Clear sense of purpose
  • Ability to meet personal goals
Areas for improvement
  • Energising work tasks
  • Trust in colleagues
  • Inclusive work environment


Senior management is so far up their own bum and they think they are something special, if your face doesn't fit its see you later That majority of the staff are down to earth as long as the management aren't about
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Shocking place to work, bad management, back stabbing staff, lack of training, work to life balance is horrible, thrown around departments, lack of any progression
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Not paid enough for the amount of knowledge required to do the job

Used to be a good place to work. Had 2 separate grades and pay for easy / more complex cases but then made it all the same grade so you've got some people doing the easiest straight forward work getting paid the same as more experienced staff doing very complex work. Support depends on your manager. Some excellent team managers but others with no people skills and no clue about the work and you wonder how on earth they got the job. Some managers are bullies by they move the lower grade victim instead of sorting the problem. Couple of good things are the flexi time and ability to take your breaks and lunch when you choose within reason.
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Good people to work with

Would recommend to anyone out of work and seek to get back into a job. The people you work with are friendly and training is good. Senior management are a little aloof.
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Producive & fun work place

The training is well accurate All help is provides by management Co-workers and all are amazing There is good understanding of when to have a laugh and when work needs to get done.


Paid breaks Flexi shifts /swaps
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Home Office

I worked with Her Majesty's Passport Office 27 years.Excellent job my advise go for it. They have flexibility. Lots of department s. Colleagues friendly. Close to amenities town centre!👍😊☀️


Local town centre. Gym close by. Flexible hours, overtime if wanted


I havnt got any cons, great place to work!
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Every body was friendly and it was a nice place to work

The job was only temporary but it did get extended, it was a good place to work and the hours are flexible, the only down side was that the training wasn't the best, you get shown something once and are expected to know what to do


Flexible hours


The training wasn't the best
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Overworked, stressful and repetitive call centre

It's a call centre job so expect call centre level of work. Big focus on stats and KPIs. Its tiring, exhaustive and repetitive business. But if that doesn't bother you then its easy money.


Working from home


Call centre
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Not a great place to work.

Really stressful, micro managed with unrealistic targets, no real support for managers. If you ask for help, you won’t receive it, and you’ll be labelled as someone who speaks out. Not worth it for the salary. Despite being so many managers, they went there to help or support you. They are there to tell you off when you don’t hit the completely unrealistic targets. It’s a stressful and toxic environment and not worth your mental health.


No pros.


Stressful, unrealistic and unachievable targets, no support from managers.
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Sweatshop conditions and bullying management : evening shift Belfast

I worked here for almost a year in a part time (evening) role. Ok let's start with the interview: This was an on site interview and was structured around the examples you gave on your application, team working, working to pace etc. An explanation of the situation, task you performed, why you did it and reflection as to how it went is all that's required here. Just remember your examples and be prepared to explain what happened in a logical sequence. And the job.... The role is basically one of processing passport applications. Sounds easy, right? Wrong. There is an absolute ton of law to know regarding who is entitled to a passport and under what circumstances. There are three or four quite complicated pieces of law going back nearly 100 years that you have to be familiar with. If this is your main job, then it's manageable. If you work part time and/or work at another job during the day, the sheer amount of information they expect you to absorb during a handful of training sessions is staggering. Also, I meant what I said about sweatshop conditions. Once you're trained you'll be given a box full of applications to process. This will involve checking whether the person is entitled to a passport by virtue of birth or some other means....if it's a child you'll also need to check who has parental responsibility.....if it's a new application you'll have to check birth/adoption certificates, make inquiries regarding the countersignatory, if the person lives in one of around 50 specific post code areas (or high risk areas) you'll also have to perform even more checks.....add - 


None that spring to mind


Shoddy management, antiquated IT systems, boring repetitive work
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Good Staff

My initial experience was good, I started within one role and then was handpicked to go towards a different facilities role, not many employers would give you that chance in a different environment so I was thankful for this. Pay was better than most places, working hours weren't too difficult, same as most work places. Definitely scope for moving up and down the ladder as you see fit and management seemed good and supportive, I know not everyone will have this experience but I have a fairly positive one.
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Stressful and fast paced

This is a place where people come to get their passports. The environment can be stressful at times due to the nature of the work and the targets that is expected of staff. Overall, the benefits are more or less that of all civil service departments however, strict management and a lack of staff awareness causes a stressful environment.


civil service


shift work and long hours
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terrible place

I would not recommend anyone working at HMPO belfast. i spent 3 seasons there and hated it. Hated it so much i was glad not to go back for a 4th season. You are not treated as a human being
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Excellent Environment for Team Working

Input Data to Government Data Bases including Official Register Office for accurate records creation for Passport Applications. Skills Gain IT , Team Working, Collaboration, Process reviews, hardest part of job learning a new IT system. Skills gain through structured training programme.
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Nice pkace to work.

Management are two faced hypocrites. If you are not a brown nosing, touting, back stabbing yes man then your life is made difficult. The management punish independent thought and initiative. But reward liars. Bullying from senior managers is extremely common.




Managers that are bullies.
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Good role

Enjoyed it, liked the people who worked there, management wern't the best but the hours were good. Only had to work evenings monday to friday and got paid weekly
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Overall rating

Based on 42 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.3 out of 5 stars for Culture

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