Hilton Grand Vacations
3.6 out of 5 stars.
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Hilton Grand Vacations Reviews in Lancaster

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Stressful but team work made the dream work

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Working from home made it more stressful but overall great company, great work culture, its just unfortunate that during my time it was a heavy workload as there were always complaints from customers to get through/emails/calls etc when you have work to get through.


Considerate with regards to mental health and wellbeing and great team to work with.


fast paced and can be left finishing up things hours after you were meant to finish.
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Bad for moral, due to incompetent manager

No leadership and organisation from manager. No safety shoes provided from manager. Poor quality tools and inferior materials to do maintenance, therefore impossible to do a job properly. Staff moral is low, but don't speak out to change things. If you do speak out like me you fail probation and get sacked without notice. Not encouraged to work as a team therefore health and safety is compromised a lot on maintenance. Manager asks you to use leaf blower on windy days. Very little money for maintenance on a site that is very run down. On call for no money. Unfair rota for new staff.
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Insights into Hilton Grand Vacations

Based on 5 survey responses
What people like
  • Ability to meet personal goals
  • Supportive environment
  • Support from manager
Areas for improvement
  • Fair pay for job
  • Trust in colleagues
  • Inclusive work environment

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Overall rating

Based on 948 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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