Hinduja Global Solutions
Happiness score is 42 out of 100
3.8 out of 5 stars.
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Hinduja Global Solutions Careers and Employment

Work happiness

Scores based on about 33 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel their manager helps them succeed?

About the company

  • CEO
    Partha DeSarkar
    79%
    approve of Partha DeSarkar's performance
  • Founded
    2000
  • Company size
    more than 10,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Information Technology
  • Link
    Hinduja Global Solutions website
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Jobs

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Customer Service

5 jobs

Salaries

Salary estimated from 826 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 5.1K reviews and is evolving.

2.8120182.4320192.1720201.4420212.152022

Reviews

Customer Service Advisor in Home Based
on 13 January 2022
A relaxing job
The actual role of a customer service representative is a remote one which offers some flexibility (depending on preferences). Overall it's not a demanding/stressful role, the management is helpful. The pay is indeed low but it's ideal for anyone wanting to gain experience.
Call Centre Agent in Remote
on 30 April 2022
Avoid at all costs
I was transferred over to HGS and was assured they were a trustworthy and strong company to work for, I had full confidence in the move, honestly.Firstly, those of us that transferred were told we would be contacted with information on training within 24 hours. I was given a phone call, and they said "contact (hgs email) if you have any issues". 4 days of emails, not a single response, phone contact stopped responding to me, left in the dark, same with all others that transferred.Training started 4 days late, and we lost pay due to this. When things finally started to get rolling, there were some IT problems as to be expected, only problem is, the IT support is non-existent, I've sent about 5 emails to them and still have never heard from them, I've had to manually fix my own system problems, luckily I have a background in it so I managed to get by.I also tried emailing payroll for the pay issues, they never responded either, in fact, I've emailed 5 different HGS emails since working for them, and never heard back, I don't think they even exist.1st month finally finishes and the icing on the cake.. I was paid about 1/3 of a months wages. So I'm left without money for bills and as payroll doesn't contact you, you very much are left hopeless.There is so much more to be said, but I have never worked for a company less organised, caring, or professional in my career. If you can, avoid it, do not put yourself through this.
Call Centre Agent in United Kingdom
on 27 April 2022
A complete joke. Don’t waste your time or energy. They literally suck the life and soul out of you.
This place is beyond disorganized. They threaten to not pay you when their systems are down which is continual. Their idea of being completely flexible with your schedule is that they can literally change it the day before with no notice. There is zero flexibility from their end. Training is pitiful. You are definitely not prepared to take calls on your first day/week. They refuse to give you access to company policy and procedures. You can’t ever plan for anything in your personal life as schedules come out last minute and week by week. They lie about everything all the time. Turn over is continual in both call handlers and team management. They pretend they’re giving you a big raise when it’s really just a standard/required minimum wage increase.
Customer Service Representative in London United Kingdom
on 27 April 2022
Good for working from home terrible everything else
They deduct from your pay without reason and don’t treat it urgently when you try and get fairly paid for your hours .. currently owing me half of my pay and no one is responding on a solution It’s basically exploiting because they feel we’re easily replaceable
Customer Service Advisor, the pensions regulator in Birmingham, West Midlands
on 24 April 2022
Awful, awful and more awful
I was TUPEd to this company so did not apply to work for them I didn't have a choice in the matter. After spending years building up my knowledge base on a specific contract I can only feel I have wasted all of my time and effort since moving to HGS.This company is awful, you are a number and nothing more to them, management are non-existent and the ones that are around are just incompetent.We are constantly understaffed because nobody wants to stay, they can hire 10 people but only 2 of them make it through training because they're that awful to work for. You can't book time off, their systems never work properly, youre lucky if they pay you a full wage and not have to chase it up next time and you will NEVER get a pay rise I am now earning the same as people who have just walked through the door. I and everyone of my colleagues I speak to are looking for new employment, I actually hate this company. I have raised my concerns with them many times but they fall on deaf ears all you get is excuses but nothing ever changes. All I can say is if you are looking for a job do NOT apply here

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Questions and answers

People have asked 42 questions about working at Hinduja Global Solutions. See the answers, explore popular topics and discover unique insights from Hinduja Global Solutions employees.

See questions about:

  • Interviews
  • Working Hours
  • Working Environment
  • Benefits
  • Working Culture
  • Hiring Process
  • Part Time Jobs
  • Salaries
  • Work from Home
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  • Dress Code
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  • Company Future
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  • Promotion

Interview insights

Insights from 173 Indeed users who have interviewed with Hinduja Global Solutions within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

No interest in individual. Only looking for basic capability for the job with a lenient selection process.

Shared on 10 April 2019

About previous employment, stuff

Shared on 10 August 2018

Standard questions like - tell me a time when...... team playing, helping a customer, going above and beyond... etc.

Shared on 8 January 2018

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