HM Courts & Tribunals Service
Happiness score is 53 out of 100
3.0 out of 5 stars.
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HM Courts & Tribunals Service Careers and Employment

Work happiness

Scores based on about 47 responses to Indeed's survey on work happiness
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Do people feel their work has a clear sense of purpose?
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About the company

  • Industry
    Government & Public Administration
  • Link
    HM Courts & Tribunals Service website
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Administrative Assistance

9 jobs


Salary estimated from 1.5K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 137 reviews and is evolving.



Administration Officer in Birmingham
on 9 July 2022
When I started the job the role was manageable and the atmosphere in the department good too. It was a mix of case work, calls and webchat and you were given the knowledge in training.Then the pandemic hit and the emphasis on quality of work was compromised as the department brought in temp staff who were just ask to take calls and had no knowledge of the product as they went through a crash course of training which was asking for trouble.I would get call takers messaging me about basics, which I received in my training but they obviously didn’t. As case loads went though the roof due to the pandemic a lot of pressure was put on the experienced staff to get cases through the door. Since the easing of lockdown, nothing has gone back to a steady ship and the majority of the workers are taking advantage, by coming in late and leaving early as they are friends with managers.You get your cliques who will be nice to your face but then talk behind your back. If you wish to progress, make sure you get in with the cliques as talented individuals will be passed over for promotion and people who have no knowledge, no people skills and blag their way through an interview from the help of certain managers. They claim there is a “blind recruitment” process but that’s only at the application stage. The waters are getting cold and an iceberg is in sight, unfortunately the ship is heading towards it.
Administrator in London
on 6 July 2022
Not a good place to work
Stressful environment. Awful pay. Poor career paths. Poorly managed. The staff that actually deliver the service are not considered, their option's are not taken on board when decisions are made.
Audio Typist/Secretary in Holborn
on 25 June 2022
An energised and worthwhile work environment
This is a fascinating place to be. Some of the casework was topical and working with brilliant legal minds was highly stimulating. The law has still a way to go to achieve greater diversity at a more senior level. The work is demanding and exhausting but that is why it is worth being a part of even for a few months.
Court Associate in England
on 7 June 2022
Bad management
As above really. Management very poor. Need to work a lot harder to be a better organisation and not to push staff into moving to other government departments.
Administration Assistant in Salford
on 1 June 2022
brutus dagger
working at spy hq being watched by people who cant do their jobs always ready to stab you in the back to get promotedok working enviroment best to stay neutral

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Questions and answers

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Interview insights

Insights from 171 Indeed users who have interviewed with HM Courts & Tribunals Service within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

See and create examples using the "Civil Service competency's" following the competencies required for your role and pay grade, the buzz words used in this will elevate what you need to pass the sift.

Shared on 2 January 2018

Job History, Examples of how you worked in a team. Examples of how you solved a problem.

Shared on 2 August 2017

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