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HM Courts & Tribunals Service

HM Courts & Tribunals Service Employee Review

Avoid if at all possible

Administrative Officer (Current Employee) - Cwmbran - 21 August 2023

Fellow employees are great, but we’re all stuck in this mess together. Management create a toxic work environment, and either don’t realise, or care, that its driving people out. Not enough staff to manage the work, and continually taking on more.

Pros

Friendly colleagues

Cons

Management

Ratings by category

3.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Can be stressful, loss of great knowledge throughout, rubbish pay

Administrative Officer (Current Employee) - Swansea - 28 October 2023

Current long term employee. HMCTS has changed dramatically over the years, it's clear to see the wage is not what it used to be, years of pay freeze is now noticed as AO is close to the minimum wage. Long term knowledgeable staff are leaving due to work pressures and stress, new recruits aren't like they used to be, the pay isn't entertaining the best candidates.Issues galore across the whole of HMCTS, quality of work has declined and many have no clue how to do their jobs resulting in errors. It will soon cost the business.All levels of management too scared to sack the poor performers but keep in post in hope they will leave by themselves, adding more pressure to those who do deliver.

Pros

Great colleagues

Cons

Poor quality, management no back bone

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Same role

Fun workplace, manager-dependent, good experience

Administrative Officer (Former Employee) - London, Greater London - 18 October 2023

I was a Summer Intern at the Upper Tribunal IAC for 3 months. As an Admin Officer, my typical day at work consisted of checking and responding to queries from solicitors and barristers, processing permission applications using the case management system, clerking for judges and doing other ad hoc administrative tasks. I was lucky that I was in a small yet extremely supportive team; some of my fellow interns couldn't say the same. I had a great relationship with my manager, which I am thankful for as this increased my opportunities to get involved with areas of the tribunal I was interested in. The most enjoyable part of the job is definitely the people I worked with; the least enjoyable part is the mundaneness of the work once you've mastered it, but this was outweighed by the former.

Pros

People, culture, working hours, flexibility

Cons

Pay, boring after a while

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Same location

Bad for your mental wellbeing, toxic

Call Centre Operative (Current Employee) - Cwmbran - 14 October 2023

Great colleagues to work with, who try hard to work together. Workload varies, and management change the rules and goals so you will always fail, and believe me you will feel that you fail! Whatever you do will not be enough and that is demoralising. Training is very good and focused on values that ensure you provide a service that is professional in its delivery, and takes into consideration all of the important factors of equality. Promotion of health and well-being is heavily promoted with many notices dotted around pointing you in the direction of provided support that is available. The irony of this is that your mental health will be challenged from all angles, the job can be challenging from a mental wellbeing perspective, but the management make it hard on another level, it's like they are on a mission to let you know how unimportant you really are. Promotion is always a possibility but your face has to fit, so be prepared to stay at the bottom of the ladder for quite some time.As a stepping stone into the civil service, this is ok, but will test your mettle....daily.