Work wellbeing score is 65 out of 100
3.0 out of 5 stars.
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HM Courts & Tribunals Service

HM Courts & Tribunals Service Employee Review

Fast paced, varied work

Work is fast paced and varied amongst sections. Although, this has disadvantages as there is often little to no cover when you're on leave. Roles change and work is often added to roles with projects, with little to no planning on the impact. Continuous improvement is often dismissed by senior management and there is generally a day to day attitude of work. Teams are nice but overwhelmed. Staff shortages and poor training results in mistakes, more often than should be in a professional environment. Needs senior management and attitude change. Better training and planning.
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Same role

Fast paced and constantly changing

Court service is very fast paced so attention to detail is essential. The buildings are in need of updating and are not always fit for purpose. Multiple job roles within the organisation. Pay is lower than average but the benefit of 25 days annual leave and flexible working hours is a bonus
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Same role


With the ever changing way the service is delivered has resulted in many employees leaving the organisation and taking their well earned experience with them. The influx of temporary and agency staff training within the organisation is lacking thus affecting the customer.


Excellent work life balance


Poor pay for the nature of the role
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Same location


When I started the job the role was manageable and the atmosphere in the department good too. It was a mix of case work, calls and webchat and you were given the knowledge in training.Then the pandemic hit and the emphasis on quality of work was compromised as the department brought in temp staff who were just ask to take calls and had no knowledge of the product as they went through a crash course of training which was asking for trouble.I would get call takers messaging me about basics, which I received in my training but they obviously didn’t. As case loads went though the roof due to the pandemic a lot of pressure was put on the experienced staff to get cases through the door. Since the easing of lockdown, nothing has gone back to a steady ship and the majority of the workers are taking advantage, by coming in late and leaving early as they are friends with managers.You get your cliques who will be nice to your face but then talk behind your back. If you wish to progress, make sure you get in with the cliques as talented individuals will be passed over for promotion and people who have no knowledge, no people skills and blag their way through an interview from the help of certain managers. They claim there is a “blind recruitment” process but that’s only at the application stage. The waters are getting cold and an iceberg is in sight, unfortunately the ship is heading towards it.


need to have a long think about that


lack of progression and bad pay
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Overall rating

Based on 162 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.8 out of 5 stars for Culture

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