HM Passport Office
3.9 out of 5 stars.
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HM Passport Office Careers and Employment

About the company

  • Industry
    National Services & Agencies
  • Link
    HM Passport Office website
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Rating overview

Rating is calculated based on 20 reviews and is evolving.



Executive Officer in Peterborough, Cambridgeshire
on 5 August 2022
Workspace where you can be yourself and feel safe
It’s a really friendly environment where work colleagues can be themselves. Worst bit is civil service pay means they don’t get to choose what to pay but are governed by the treasury on that. Still it’s not bad compared to a lot of places.
Document Controller/Passport Examiner in Hemel Hempstead
on 28 August 2022
Old fashioned work culture
Target driven and bullyish behaviour from management. Training very inconsistent, what you may be taught by someone will be wrong in someone else's opinion. No common sense applied and very much a tick box operation. Managers clueless, favouritism shown, if your face fits you will get on. The job is processing passport applications, a lot of discrepancies in the system, Training needs to improve as all passport offices around the country are different. Not a pleasant environment to work in at all. There are better civil service opportunities out there, just not the Passport Office.
Temporary contract in Glasgow
on 10 February 2022
Good place to work Interesting job Nice staff
Good place to workInteresting jobNice staffShifts flight quickly.There are lots of courses which you can do in your working hours. Management mostly supportive.
Passport Officer in Belfast, County Antrim
on 29 July 2020
Bullying management culture
I worked here for almost a year in a part time (evening) role. Ok let's start with the interview: This was an on site interview and was structured around the examples you gave on your application, team working, working to pace etc. An explanation of the situation, task you performed, why you did it and reflection as to how it went is all that's required here. Just remember your examples and be prepared to explain what happened in a logical sequence. And the job.... The role is basically one of processing passport applications. Sounds easy, right? Wrong. There is an absolute ton of law to know regarding who is entitled to a passport and under what circumstances. There are three or four quite complicated pieces of law going back nearly 100 years that you have to be familiar with. If this is your main job, then it's manageable. If you work part time and/or work at another job during the day, the sheer amount of information they expect you to absorb during a handful of training sessions is staggering. Also, I meant what I said about sweatshop conditions. Once you're trained you'll be given a box full of applications to process. This will involve checking whether the person is entitled to a passport by virtue of birth or some other means....if it's a child you'll also need to check who has parental responsibility.....if it's a new application you'll have to check birth/adoption certificates, make inquiries regarding the countersignatory, if the person lives in one of around 50 specific post code areas (or high risk areas) you'll also have to perform even more checks.....add to this people phoning up for information and correspondence arriving for you by all makes for a very busy and stressful evening. All the while management will lean on you for numbers. What is it like working there? Well firstly, the pay is shockingly poor when compared to the amount of work you're expected to do and the amount of information you're expected to know. After tax my monthly pay was £800, I found that slightly under half of what I was earning at the passport office was being paid out in car parking/fuel costs. If you use public transport, then it's probably worth it. If you drive, then not so much. The people....Many of the full time civil servants, with a couple of exceptions, seemed to have a real problem with the part time workers. I found that a lot of them had a real attitude problem. And, being career civil servants, many of them were wholly devoid of personality. I found that most of the part time guys were friendly and happy to help with questions.......don't get caught chatting to anyone for longer than a few minutes though, management ARE watching. Which brings me to the management....I wholly agree with an earlier poster who spoke of management being bullies. I found that not all of them were, but a sizable minority, including one of the senior managers. If your face fits then you're fine, if they take a disliking to you then you've got problems. So, to conclude......if you're a student who needs some extra cash and live fairly locally, then this is probably for you. If you have another job then I would think long and hard about working for the passport office. It's complicated and stressful work and the pay really doesn't compensate you for the work/working environment/shoddy management.
Post Room Assistant in Peterborough, Cambridgeshire
on 26 April 2020
Hard work but satisfying
Treated well by management. Day to day I opened applications and carried out the initial check of the passport application. Later on I progessed to work with more in depth queries.

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Insights from 32 Indeed users who have interviewed with HM Passport Office within the last 5 years.

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