HM Revenue & Customs
Happiness score is 53 out of 100
3.6 out of 5 stars.
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HM Revenue & Customs Careers and Employment

Work happiness

Scores based on about 288 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Jim Harra
    approve of Jim Harra's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Government & Public Administration
  • Headquarters
    London, UK
  • Link
    HM Revenue & Customs website
Learn more


Browse jobs by category

Software Development

16 jobs


Salary estimated from 5.5K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.3K reviews and is evolving.



Project Manager in Belfast
on 27 September 2022
Job security
Main reason I stay is for the job security.The culture in HMRC has been the same for years, useless people get moved around instead of out the door and the hard workers are pushed to work harder to make up for the useless ones which is very stressful. Pay is nowhere near in line to what you would get in the private sector.Also only career progression in certain roles are available on the mainland so those in Belfast are not able to move up.
Customer Services Manager in Newcastle upon Tyne
on 25 September 2022
A good experience.
Computer and telephony work in the main. Mostly office based. Some flexibility. Wage growth very slow as it is public sector. Friendly place to work. Reasonable pension.
Civil Servant in London
on 24 September 2022
Every day is different. No monotony can challenge you but you need assertive people skills No uniforms and you need basic it skills various roles available
Personal Tax Advisor in Glasgow
on 20 September 2022
Ok place to work
If placed on the phones to start it can wear you down. If you plug away and sign up for other in job activities then you can use this to advance further. Phones can be mentally exhausting but post work also available. It's ok if you are looking to get a start and progress further within the civil service.
Tax Advisor in Edinburgh
on 20 September 2022
Pros and cons
Working for hmrc is good depending on your role. As a personal tax advisor, you’re pretty much at the end of the chain: feeling like an answering machine, super monitored beak times, training kept to the bare minimum considering the impact our job has on people’s finances. Salary is also not appropriate for the type of job (non-stop calls with customers, sometimes dealing with very complex cases). On the good part, people and managers are nice, always trying to help the best they can.

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Questions and answers

People have asked 70 questions about working at HM Revenue & Customs. See the answers, explore popular topics and discover unique insights from HM Revenue & Customs employees.

See questions about:

  • Benefits
  • Hiring Process
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  • Working Culture
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  • Working Environment
  • CEO
  • Dress Code
  • Job Opportunities
  • Office Locations
  • Part Time Jobs
  • Work from Home
  • Work Life Balance

Interview insights

Insights from 887 Indeed users who have interviewed with HM Revenue & Customs within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

Set interview

Shared on 2 July 2021

Security how would you deal with confidential police addresses, members of own family enquiries

Shared on 2 January 2018

Its all about you and your experience skills and transferable ability

Shared on 24 October 2017

Common questions about HM Revenue & Customs

HM Revenue & Customs locations

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