HM Revenue & Customs
Happiness score is 50 out of 100
3.6 out of 5 stars.
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HM Revenue & Customs Careers and Employment

About the company

  • CEO
    Jim Harra
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £10B (GBP)
  • Industry
    Government & Public Administration
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Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Deputy Director
£71,071 per year
Director of Human Resources
£103,066 per year
Project Lead
£68,651 per year
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Rating overview

Rating is calculated based on 1.1K reviews and is evolving.


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Work-life balance


Tax Specialist in Thornaby on Tees, North Yorkshire
on 15 March 2021
Very unsettled in recent years
I loved my job but the uncertainty that came with "Building our Future" and the closing of most of the offices was distressing.The need to be based in a regional centre has been shown as unnecessary by the success of working from home during the Covid 19 Pandemic.It should have been possible for HMRC to hold on to all their experienced staff by allowing them to be home based thus saving a lot of money paid out in exit payments and the staff wouldn't have had to loose their jobs
Assistant Officer in Leicester, Leicestershire
on 14 March 2021
poor management
It's just about impossible to meet their standards. And entirely at the whim of your manager. I was there two years, in that time had four line managers. What chance have you got?There is an abysmal shift pattern, which you cannot avoid. Some days are 8am to 4 pm, some are 12 noon to 8pm
IT Project Manager in Newcastle upon Tyne
on 5 March 2021
Great for people wanting to build a family
If you are joining a call centre then good luck. Otherwise, most business areas within HMRC pride on work/life balance and your personal life almost always comes first. The pay is competitive compared to similar private-sector job roles. Management is great, any issues can always be discussed and will work with you for it to be resolved. There aren't any goals to meet as such although it can be picked up if you're not pulling your weight in the team and you will find yourself having a discussion with management to ensure you know what you're doing. It would be quite difficult to get removed from the company as you would really have to be doing very little and to be noticed a lot. One of the key benefits is that any time your work over, you can take that time off later so you can find yourself if you work an hour over each day to have a day off in no time. All in all, I've had great experiences here and would recommend it to anyone looking for a good work/life balance.
Tax Officer in Salford, Greater Manchester
on 27 February 2021
Worst place ever
I worked in HMRC few years ago in this department dealing with individual tax income. Highly stressful , managers don’t know what they’re doing. Constant calls of abuse. Pay is less and not worth the job effort. Monitored everyday and second. Constant anxiety. Training programme not enough.
Administrative Officer in Newcastle upon Tyne
on 29 January 2021
Alright if you are needing a standard office hours job
Good place to work, a lot of great staff and support throughout. Upper management were not the best but line managers where great. A lot of adjustments through occupational health are done rapidly to support you.
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Questions and answers

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Interview insights

Insights from 348 Indeed users who have interviewed with HM Revenue & Customs within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

Security how would you deal with confidential police addresses, members of own family enquiries

Shared on 2 January 2018

Its all about you and your experience skills and transferable ability

Shared on 24 October 2017

Competency based

Shared on 15 October 2017
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