HM Revenue & Customs Employee Reviews

Not a bad place to work at all. Colleagues were supportive and the training was comprehensive. Flexible working was a good benefit and the pay was reasonable when you take into account the pension

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Some lovely people, some outright nasty people

Administra (Former Employee) - Cosham, Hampshire - 6 June 2023

Some of the people you'll work with, you'll become friends with for life. If you work at Cosham, you'll work with a manager who legit said they hoped a stroke would finish a member of staff off, because they were off stick again. Yeah not nice to hear from management. AVOID

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Insights into HM Revenue & Customs

Based on 338 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Time and location flexibility

Areas for improvement

Energising work tasks
Sense of belonging
General feeling of work happiness

Good place to work

Criminal Investigator (Former Employee) - Stratford - 5 June 2023

HMRC is one of the higher paying departments in the civil service, the job is varied and there is lots if support in place. It take a while to start training, but the training is amazing. Very intense and not for everyone, def a great place to work.

Pros

Pay

Cons

Intense

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Average newly built Govt building.

Administration Officer - Customer Service Advisor (Current Employee) - Birmingham - 31 May 2023

What is the best part of working at the company?Some very arrogant and colleagues staff not very helpful. What is the most stressful part about working at the company?Understand what Customers want What is the work environment and culture like at the company?Very Focus on the organisation and your individual experience while employed there.What is a typical day like for you at the company?Busy stressful, Painful at times

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Very unpleasant

Administration Officer (Former Employee) - Salford - 30 May 2023

Training is based on onscreen guidance that has far too many holes.You answer a phone call from a citizen, get stuck in a loop while using your guidance, making your job impossible because there is no answer as to what to do, so you send the call to another area and put them through that same experience.You are expected to continue calls even after your shift has ended, even at 8PM while the office itself is closing.You are measured on call targets based purely on call length, short being "good", so you are encouraged to be terse and unhelpful, or else you will have to deal with the swarms of useless managers.One positive is that there is flexitime, so you can leave slightly early, but only if cleared by a manager.Most people in my training "group" left within 3 months. This is what most consider to be a red flag.

Pros

Slight flexitime

Cons

Extremely poor training, long hours, obsession with targets

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Soul sucking

Business tax and customs Manager (Current Employee) - Nottingham, Nottinghamshire - 26 May 2023

Management is a complete mess. They are undertrained and don’t care all the way to the top. At lower grades it’s a meat grinder of people churning them out constantly. Don’t do it unless you have to or have a clear path or progression in mind.

Pros

Decent wage

Cons

Everything else

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Inclusive

IT Delivery Manager (Current Employee) - West Midlands - 26 May 2023

Focused on Professional development, lots of opportunities, apprenticeship and fast stream good. equality, diversity & inclusion behaviours core for veryone

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Good place to work

Customer Service Advisor (Current Employee) - Manchester, Greater Manchester - 19 May 2023

Holiday booking system is good. You can take Time off when needed without any issues. Good management. you can choose what time you wnat to start and finish.

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Good place to work and well paid salary

Higher compliance manager (Current Employee) - Leeds - 18 May 2023

A great place to work , a nice environment. Dependant on your role the training is quite intense but overall very enjoyable. In terms of hybrid working this is also available in some areas which works well him work life balance.

Pros

Good work life balance

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Good

Customer Service Advisor (Former Employee) - Bathgate, West Lothian - 14 May 2023

Good place to work forCan progress in careerGood trainingFlexi great Decent holidaysGreat location Can depend on who you know Overall good experience

Pros

Flexi

Cons

Long days

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Jobs at HM Revenue & Customs

See more jobs

Customer Services Advisor - Newcastle 308R

Newcastle upon Tyne

1 day ago

Customer Services Advisor - Portsmouth 307R

Portsmouth

15 days ago

Junior Project Manager

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10 days ago

Associate Data Analyst Apprentice

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5 days ago

Administrative Officer - Customer Service Centre *extended until 20 June 2023*

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11 days ago

Warning

Customer Service Advisor (Former Employee) - Edinburgh - 11 May 2023

They will lure you in under false pretences and then chain you to a desk and make you take call after call after call! It’s a call centre! The training is shockingly bad and they just leave you to figure it out alone while bleating on about how much support they are gonna give you.

Pros

None

Cons

Clock watching managers, extremely poor training

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Job stability and stress-free work

Administrative Officer (Current Employee) - Newcastle upon Tyne - 11 May 2023

Great staff to work with, supportive environment, salary based, and job stability and security. I go into work without anxiety and leave with a free and stressless mind.

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Simple work but rubbish pay

Administration Officer (Current Employee) - Birmingham City Centre, West Midlands - 9 May 2023

Alot of data entry and very robotic, pretty easy work but you get paid peanuts and working in civil service there is not really any overtime opportunities to earn extra money.

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It's alright

Customer Service Advisor (Current Employee) - Edinburgh, City of Edinburgh - 8 May 2023

Pay isn't the best but fairly easy work just a bit should destroying at times. Flexi time is really handy and most TL's in debt management are really good

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Dont apply

Customer Consultant (Current Employee) - Annonymous - 5 May 2023

Looking for a job? Look somewhere else. Not fun, every day is the same, customer always moan, no progression, management are very nice so not their fault.

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Important work, varied and interesting.

Senior Officer (Former Employee) - Manchester - 2 May 2023

What is the best part of working at the company?Team working, varied and interesting work, flexi time, good promotion prospects.What is the most stressful part about working at the company?Tight deadlines, high performance expectations, dealing with the public.What is the work environment and culture like at the company?Very good. Strong team spirit. What is a typical day like for you at the company?Working on policy and operational matters, advising staff, attending planning and management meetings. Travel around the country.

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Great place to work

Senior Officer (Current Employee) - Manchester, Greater Manchester - 2 May 2023

I have loved the past 8 years at HMRC, I have found it easy to progress through the grades and have a clear progression path. Everyone has been great to work with and my management chain is supportive and effective.

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Good and flexible

Designer (Current Employee) - Manchester, Greater Manchester - 25 April 2023

Good work life balance and people are nice. Flexible working and supportive colleagues. Can be hard to progress and difficult to try and get a promotion within the team. Might have to move to another department for more opportunities.

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Official response from HM Revenue & Customs

27 April 2023

Thank you for taking the time to provide us with feedback. It’s great to hear that you’ve had such a good experience working here at HMRC. You may wish to consider exploring other opportunities within HMRC, either on a temporary or permanent basis. Most of our vacancies are advertised internally before being posted externally, and you can sign up to receive alerts about new jobs from the Civil Service Jobs website. We also offer “Expressions of Interest”, which provide temporary opportunities to work in other areas of HMRC.

Good

Prison Officer (Former Employee) - Uttoxeter, Staffordshire - 17 April 2023

Good to do good to work, nice people, good pay, hard work but worth it when you get paid. Good staff and some funny people you work with. Overall it’s good

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Official response from HM Revenue & Customs

21 April 2023

Thank you for taking the time to provide us with feedback. We’re really pleased to hear that you had a good time working here at HMRC. We wish you the best for the future.

Unprofessional unorganised worst job I’ve ever had

Admin Officer (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 12 April 2023

Management changed my contract while I was off work on holiday and I came back to me owing the company money due to their mistake. They don’t support disabilities mental health or any health problems. I was pestered multiple times a day when sick

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Official response from HM Revenue & Customs

17 April 2023

Thank you for taking the time to provide us with feedback. We’re sorry to hear that things could have been better for you here at HMRC. If you would like to discuss your experience with us, please contact recruitmentmarketingattraction@hmrc.gov.uk so we can find out more. We wish you the best for the future.

Good place to work

Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 6 April 2023

Great place to work, good benefits , training good, pay good, holidays good, easy access to office, term time, family friendly good work balance friendly

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Official response from HM Revenue & Customs

17 April 2023

Thank you for taking the time to provide us with feedback. We’re pleased to hear that you enjoyed working at HMRC. We wish you the best for the future.