HM Revenue & Customs Employee Reviews
Review this companyJob Title
All
Location
United Kingdom1,261 reviews
Sort by
Found 1,261 reviews matching the searchSee all 1,343 reviews
A good place to work
Case Handler (Former Employee) - Nottingham, Nottinghamshire - 21 May 2023
Indeed featured review
The most useful review selected by IndeedNot a bad place to work at all. Colleagues were supportive and the training was comprehensive. Flexible working was a good benefit and the pay was reasonable when you take into account the pension
Was this review helpful?
Some lovely people, some outright nasty people
Administra (Former Employee) - Cosham, Hampshire - 6 June 2023
Some of the people you'll work with, you'll become friends with for life. If you work at Cosham, you'll work with a manager who legit said they hoped a stroke would finish a member of staff off, because they were off stick again. Yeah not nice to hear from management. AVOID
Was this review helpful?
Insights into HM Revenue & Customs
What people like
- Feeling of personal appreciation
- Supportive environment
- Time and location flexibility
Areas for improvement
- Energising work tasks
- Sense of belonging
- General feeling of work happiness
Good place to work
Criminal Investigator (Former Employee) - Stratford - 5 June 2023
HMRC is one of the higher paying departments in the civil service, the job is varied and there is lots if support in place. It take a while to start training, but the training is amazing. Very intense and not for everyone, def a great place to work.
Pros
Pay
Cons
Intense
Was this review helpful?
Average newly built Govt building.
Administration Officer - Customer Service Advisor (Current Employee) - Birmingham - 31 May 2023
What is the best part of working at the company? Some very arrogant and colleagues staff not very helpful. What is the most stressful part about working at the company? Understand what Customers want What is the work environment and culture like at the company? Very Focus on the organisation and your individual experience while employed there. What is a typical day like for you at the company? Busy stressful, Painful at times
Was this review helpful?
Very unpleasant
Administration Officer (Former Employee) - Salford - 30 May 2023
Training is based on onscreen guidance that has far too many holes. You answer a phone call from a citizen, get stuck in a loop while using your guidance, making your job impossible because there is no answer as to what to do, so you send the call to another area and put them through that same experience. You are expected to continue calls even after your shift has ended, even at 8PM while the office itself is closing. You are measured on call targets based purely on call length, short being "good", so you are encouraged to be terse and unhelpful, or else you will have to deal with the swarms of useless managers. One positive is that there is flexitime, so you can leave slightly early, but only if cleared by a manager. Most people in my training "group" left within 3 months. This is what most consider to be a red flag.
Pros
Slight flexitime
Cons
Extremely poor training, long hours, obsession with targets
Was this review helpful?
Soul sucking
Business tax and customs Manager (Current Employee) - Nottingham, Nottinghamshire - 26 May 2023
Management is a complete mess. They are undertrained and don’t care all the way to the top. At lower grades it’s a meat grinder of people churning them out constantly. Don’t do it unless you have to or have a clear path or progression in mind.
Pros
Decent wage
Cons
Everything else
Was this review helpful?
Inclusive
IT Delivery Manager (Current Employee) - West Midlands - 26 May 2023
Focused on Professional development, lots of opportunities, apprenticeship and fast stream good. equality, diversity & inclusion behaviours core for veryone
Was this review helpful?
Good place to work
Customer Service Advisor (Current Employee) - Manchester, Greater Manchester - 19 May 2023
Holiday booking system is good. You can take Time off when needed without any issues. Good management. you can choose what time you wnat to start and finish.
Was this review helpful?
Good place to work and well paid salary
Higher compliance manager (Current Employee) - Leeds - 18 May 2023
A great place to work , a nice environment. Dependant on your role the training is quite intense but overall very enjoyable. In terms of hybrid working this is also available in some areas which works well him work life balance.
Pros
Good work life balance
Was this review helpful?
Good
Customer Service Advisor (Former Employee) - Bathgate, West Lothian - 14 May 2023
Good place to work for Can progress in career Good training Flexi great Decent holidays Great location Can depend on who you know Overall good experience
Pros
Flexi
Cons
Long days
Was this review helpful?
Jobs at HM Revenue & Customs
Warning
Customer Service Advisor (Former Employee) - Edinburgh - 11 May 2023
They will lure you in under false pretences and then chain you to a desk and make you take call after call after call! It’s a call centre! The training is shockingly bad and they just leave you to figure it out alone while bleating on about how much support they are gonna give you.
Pros
None
Cons
Clock watching managers, extremely poor training
Was this review helpful?
Job stability and stress-free work
Administrative Officer (Current Employee) - Newcastle upon Tyne - 11 May 2023
Great staff to work with, supportive environment, salary based, and job stability and security. I go into work without anxiety and leave with a free and stressless mind.
Was this review helpful?
Simple work but rubbish pay
Administration Officer (Current Employee) - Birmingham City Centre, West Midlands - 9 May 2023
Alot of data entry and very robotic, pretty easy work but you get paid peanuts and working in civil service there is not really any overtime opportunities to earn extra money.
Was this review helpful?
It's alright
Customer Service Advisor (Current Employee) - Edinburgh, City of Edinburgh - 8 May 2023
Pay isn't the best but fairly easy work just a bit should destroying at times. Flexi time is really handy and most TL's in debt management are really good
Was this review helpful?
Dont apply
Customer Consultant (Current Employee) - Annonymous - 5 May 2023
Looking for a job? Look somewhere else. Not fun, every day is the same, customer always moan, no progression, management are very nice so not their fault.
Was this review helpful?
Important work, varied and interesting.
Senior Officer (Former Employee) - Manchester - 2 May 2023
What is the best part of working at the company? Team working, varied and interesting work, flexi time, good promotion prospects. What is the most stressful part about working at the company? Tight deadlines, high performance expectations, dealing with the public. What is the work environment and culture like at the company? Very good. Strong team spirit. What is a typical day like for you at the company? Working on policy and operational matters, advising staff, attending planning and management meetings. Travel around the country.
Was this review helpful?
Great place to work
Senior Officer (Current Employee) - Manchester, Greater Manchester - 2 May 2023
I have loved the past 8 years at HMRC, I have found it easy to progress through the grades and have a clear progression path. Everyone has been great to work with and my management chain is supportive and effective.
Was this review helpful?
Good and flexible
Designer (Current Employee) - Manchester, Greater Manchester - 25 April 2023
Good work life balance and people are nice. Flexible working and supportive colleagues. Can be hard to progress and difficult to try and get a promotion within the team. Might have to move to another department for more opportunities.
Was this review helpful?
Official response from HM Revenue & Customs
27 April 2023Thank you for taking the time to provide us with feedback. It’s great to hear that you’ve had such a good experience working here at HMRC. You may wish to consider exploring other opportunities within HMRC, either on a temporary or permanent basis. Most of our vacancies are advertised internally before being posted externally, and you can sign up to receive alerts about new jobs from the Civil Service Jobs website. We also offer “Expressions of Interest”, which provide temporary opportunities to work in other areas of HMRC.
Good
Prison Officer (Former Employee) - Uttoxeter, Staffordshire - 17 April 2023
Good to do good to work, nice people, good pay, hard work but worth it when you get paid. Good staff and some funny people you work with. Overall it’s good
Was this review helpful?
Official response from HM Revenue & Customs
21 April 2023Thank you for taking the time to provide us with feedback. We’re really pleased to hear that you had a good time working here at HMRC. We wish you the best for the future.
Unprofessional unorganised worst job I’ve ever had
Admin Officer (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 12 April 2023
Management changed my contract while I was off work on holiday and I came back to me owing the company money due to their mistake. They don’t support disabilities mental health or any health problems. I was pestered multiple times a day when sick
Was this review helpful?
Official response from HM Revenue & Customs
17 April 2023Thank you for taking the time to provide us with feedback. We’re sorry to hear that things could have been better for you here at HMRC. If you would like to discuss your experience with us, please contact recruitmentmarketingattraction@hmrc.gov.uk so we can find out more. We wish you the best for the future.
Good place to work
Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 6 April 2023
Great place to work, good benefits , training good, pay good, holidays good, easy access to office, term time, family friendly good work balance friendly
Was this review helpful?
Official response from HM Revenue & Customs
17 April 2023Thank you for taking the time to provide us with feedback. We’re pleased to hear that you enjoyed working at HMRC. We wish you the best for the future.
Want to know more about working here?
Ask a question about working or interviewing at HM Revenue & Customs. Our community is ready to answer.Ask a QuestionOverall rating
5
372
4
409
3
309
2
87
1
166
Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture
Compare HM Revenue & Customs with
Questions about HM Revenue & Customs
- How did you feel about telling people you worked at HM Revenue & Customs?18 people answered
- How often do you get a pay rise at HM Revenue & Customs?17 people answered
- How does someone get hired at HMRC - Corporation Tax? What are the steps along the way?17 people answered
- What is the work-from-home policy at HM Revenue & Customs?16 people answered
- Does HM Revenue & Customs require pre-employment background checks? What kind of background check do…14 people answered
- What is the promotion process like at HM Revenue & Customs?13 people answered
- What is HM Revenue & Customs holiday leave policy? How many holiday leave days do you get per year?14 people answered
- How should you prepare for an interview at HM Revenue & Customs?11 people answered
- How are the working hours at HM Revenue & Customs?11 people answered
- What is a typical day like for you at the company?10 people answered
HM Revenue & Customs Reviews by Job Title
HM Revenue & Customs reviews by location
Learn about HM Revenue & Customs in popular locations
- Companies
- HM Revenue & Customs
- Employee reviews