HM Revenue & Customs
3.6 out of 5 stars.
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HM Revenue & Customs Employee Reviews

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Good place to work, a lot of great staff and support throughout. Upper management were not the best but line managers where great. A lot of adjustments through occupational health are done rapidly to support you.
Pros
Good wage
Cons
Late nights
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Fairly busy on most days, lots of variety of jobs available on OSG duties, prisoner calls and mail to check, vehicle escort, reception, gate duties and more. On a day where it is a little more quiet it can be a welcomed break, things can get very busy very fast though so don’t expect a easy ride. Long breaks and pro longed when on some jobs such as vehicle escort. Prison sizing for uniform is ridiculous though. Had to go up 3 sizes as has many of my colleagues, that’s not great for self esteem but what can you do with that one! Can be long hours especially on your week of nights, but then you’re given the week off after whilst still being paid your salary so can’t complain really.
Pros
Variety of jobs and progression available
Cons
Can change your activities at less than a moments notice
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Managers are more interested in making noise than supporting and getting the job done. The lack of output is the proof. Worst thing is, they're effectively training the younger ones to be as amateurish as they are. No processes and easy enough to put them in. Blame culture. Untrustworthy. All the bad traits of a working environment.
Pros
You get paid
Cons
Amateurs
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Whilst HMRC is a large organisation with diverse departments, the general working environment is generally stressful. If you are unfortunate enough to be in a contact centre, then you can double that stress. Across the board, HMRC has incredibly poor man managers - despite a relatively recent damning report (try googling 'Respect at Work report'). It is rife with bullying, harassment and discrimination. The pay is disgraceful. In fact, if the government goes ahead with its plans to raise the minimum working wage in April '21 literally thousands of HMRC staff will have to have their pay uplifted in order to stay 'legal'. They state that your salary will be between £x and £x - forget the higher amount as you will never reach that (there is absolutely no progression within your grade, so what you start with, you stay with unless you try for promotion). I cannot emphasis enough how bad an employer HMRC is - oh, and you can forget a pay rise in the next 3 years, too, seeing as the government has no appreciation of the work you do, either.
Pros
Flexi (if you can get it)
Cons
Pay, management, stress.
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Once a great place to work but in the last few years the culture of HMRC has finalised it's transformation into an awful organization.Poor pay, worse management, dull, monotonous work and endless backstabbing as people claw their way up the corporate ladder.
Pros
Flexi time
Cons
Everything else
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Working for HMRC can be good depending on which site you work and your management. I worked for Personal Tax and management focused on their objectives like any other call centre, so it can be stressful. However, management were very supportive and listened to my concerns.
Pros
Flexi leave, good pension, Job security
Cons
Work schedule can be inconsistent, entry level pay is low
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Taking abuse from customers and agents for minimum wage £19k p annum. Poor management, depressing place break times and lunch all logged and monitored
Pros
non
Cons
everything
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Be in place at desk prior to start time, take call immediately previous call completed, recorded, timed. Breaks scheduled by rota sometimes meaning lunch at 4 p.m. with no possibility of interim break. Breaks set roughly at two hour intervals.Learned an amazing amount of software management as required on all calls.Most enjoyable part of the job was contact with the public and other departments within HMRC.The culture was lacking in trust towards management and lack of respect from management towards staff.
Pros
Highly demanding public contact
Cons
Early and late shifts turned out to be 3 x 8, 1 x 7 and 1 x 6.30 finish
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Senior manager team managers colleagues all work together to achieve the targets given.Good Customer Service is priority to employers /individuals.
Pros
Flexability
Cons
Work changes regularly
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Worked at HMRC for nearly 14 years and would still be there if they hadn't closed the office and made me redundant. Equal opportunity employer so everyone has an equal chance of employment
Pros
Good flexible working
Cons
No on site parking
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Flexible work times targets meet on weekly SLA temp Contract before 3 office closed moved up north General admin duties postroom office duties record keeping Up dating databases
Pros
Good work life balance
Cons
No permanent role
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Great place to work for gave advice on taxt credits advised correctly advised on working tax credits and cild tax credits gave consolatory advice advised on everything for maternity pay to income support
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Micro management, process work with very little technical knowledge. discrimination especially if you are not local, have a different accent, nationality and are not the right colour.
Pros
None
Cons
Slave house
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I worked 2 years as a customer service consultant for personal tax affairs. Training was sufficient to start the role even without prior telephony experience and ongoing training was given if and when needed. Office environment was really friendly and overall pleasure to be there.
Pros
Flexible working hours, holidays, overtime
Cons
None
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HMRC is not a place where individual ability is considered as being an advantage . Too many middle management looking after their own little kingdoms .. not a place to work if yuh want to be encouraged
Pros
Possible job security
Cons
Mind numbing procedures
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If you want to know if this is true, see comments 96% are former employees, every call you is scrutinised, and you will receive an email that, you did not pass the call, when you get good feedback no one tells you nothing, no promotion especially if you are from BAME. Target is, how many calls or chat per hours, eg they now want 5 chat an hour it's quantity over quality
Pros
Flexible working
Cons
Stressful, pressure, no BAME manager here
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I have worked here for over 3 years now and it is my career. If you want variety, you can have it, over and above your main job role. Projects can get monotonous after a couple of months, but there are literally endless opportunities to develop and specialise different subject matters, and have varying other roles such as health and safety coordination, becoming a trainer, becoming an IT ambassador, loads of additional roles that you can spend part of your week doing instead of to main job.
Pros
Work life balance
Cons
Sometimes monotonous projects
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The salary isn't the best, but you get a good pension, 31.5 days holiday per year with bank holidays as an addition, and all working patterns are genuinely considered and usually granted.
Pros
Work life balance
Cons
Some roles are paid considerably less than the private sector
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Didn't expect to get the position but passed the interviews with a better results than 2 candidates from within the employer. Was a very good work environment which unfortunately ended after 14 years due to reorganisation.
Pros
Initially secure employment until regionalisation
Cons
Reorganisation led to regular changes of managemwnt. No continuity.
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.Typical day is productive can be fast paced and expected to be flexible as tasks can change throughout the day. The most enjoyable part of the job is the benefits of flexible working.
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Worst job experience ever! No stimulation combined with very poor, quite stupid, petty, low- level managers. Truly awful job tasks that a monkey could easily do.
Pros
None
Cons
Boring, monotonous, poor management, pettiness, stupidity
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