HM Revenue & Customs
Happiness score is 51 out of 100
3.6 out of 5 stars.
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HM Revenue & Customs Employee Reviews

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Although there is a heavy workload and a fair amount of stress due to turnaround times, most of the staff are friendly and helpful. Training is good, in depth and ongoing. Competition for advancement is fierce, but if you are ambitious I would recommend this job as a good career opportunity.
Pros
Excellent training
Cons
Heavy workload and stressful on times
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I loved my job but the uncertainty that came with "Building our Future" and the closing of most of the offices was distressing.The need to be based in a regional centre has been shown as unnecessary by the success of working from home during the Covid 19 Pandemic.It should have been possible for HMRC to hold on to all their experienced staff by allowing them to be home based thus saving a lot of money paid out in exit payments and the staff wouldn't have had to loose their jobs
Pros
Taxes / Government
Cons
Taxes / Government
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It's just about impossible to meet their standards. And entirely at the whim of your manager. I was there two years, in that time had four line managers. What chance have you got?There is an abysmal shift pattern, which you cannot avoid. Some days are 8am to 4 pm, some are 12 noon to 8pm
Pros
The technology is very good
Cons
Nobody shows you how to use it
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If you are joining a call centre then good luck. Otherwise, most business areas within HMRC pride on work/life balance and your personal life almost always comes first. The pay is competitive compared to similar private-sector job roles. Management is great, any issues can always be discussed and will work with you for it to be resolved. There aren't any goals to meet as such although it can be picked up if you're not pulling your weight in the team and you will find yourself having a discussion with management to ensure you know what you're doing. It would be quite difficult to get removed from the company as you would really have to be doing very little and to be noticed a lot. One of the key benefits is that any time your work over, you can take that time off later so you can find yourself if you work an hour over each day to have a day off in no time. All in all, I've had great experiences here and would recommend it to anyone looking for a good work/life balance.
Pros
Work/life balance, competitive salary, good management, great training opportunities
Cons
Canteen can be pricey, not all employees are happy and some can be quite miserable
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I worked in HMRC few years ago in this department dealing with individual tax income. Highly stressful , managers don’t know what they’re doing. Constant calls of abuse. Pay is less and not worth the job effort. Monitored everyday and second. Constant anxiety. Training programme not enough.
Pros
Some good friends
Cons
Pay is less, Managers are horrible, BAME treated differently
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Good place to work, a lot of great staff and support throughout. Upper management were not the best but line managers where great. A lot of adjustments through occupational health are done rapidly to support you.
Pros
Good wage
Cons
Late nights
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Fairly busy on most days, lots of variety of jobs available on OSG duties, prisoner calls and mail to check, vehicle escort, reception, gate duties and more. On a day where it is a little more quiet it can be a welcomed break, things can get very busy very fast though so don’t expect a easy ride. Long breaks and pro longed when on some jobs such as vehicle escort. Prison sizing for uniform is ridiculous though. Had to go up 3 sizes as has many of my colleagues, that’s not great for self esteem but what can you do with that one! Can be long hours especially on your week of nights, but then you’re given the week off after whilst still being paid your salary so can’t complain really.
Pros
Variety of jobs and progression available
Cons
Can change your activities at less than a moments notice
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Managers are more interested in making noise than supporting and getting the job done. The lack of output is the proof. Worst thing is, they're effectively training the younger ones to be as amateurish as they are. No processes and easy enough to put them in. Blame culture. Untrustworthy. All the bad traits of a working environment.
Pros
You get paid
Cons
Amateurs
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Whilst HMRC is a large organisation with diverse departments, the general working environment is generally stressful. If you are unfortunate enough to be in a contact centre, then you can double that stress. Across the board, HMRC has incredibly poor man managers - despite a relatively recent damning report (try googling 'Respect at Work report'). It is rife with bullying, harassment and discrimination. The pay is disgraceful. In fact, if the government goes ahead with its plans to raise the minimum working wage in April '21 literally thousands of HMRC staff will have to have their pay uplifted in order to stay 'legal'. They state that your salary will be between £x and £x - forget the higher amount as you will never reach that (there is absolutely no progression within your grade, so what you start with, you stay with unless you try for promotion). I cannot emphasis enough how bad an employer HMRC is - oh, and you can forget a pay rise in the next 3 years, too, seeing as the government has no appreciation of the work you do, either.
Pros
Flexi (if you can get it)
Cons
Pay, management, stress.
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Once a great place to work but in the last few years the culture of HMRC has finalised it's transformation into an awful organization.Poor pay, worse management, dull, monotonous work and endless backstabbing as people claw their way up the corporate ladder.
Pros
Flexi time
Cons
Everything else
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Working for HMRC can be good depending on which site you work and your management. I worked for Personal Tax and management focused on their objectives like any other call centre, so it can be stressful. However, management were very supportive and listened to my concerns.
Pros
Flexi leave, good pension, Job security
Cons
Work schedule can be inconsistent, entry level pay is low
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Taking abuse from customers and agents for minimum wage £19k p annum. Poor management, depressing place break times and lunch all logged and monitored
Pros
non
Cons
everything
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Be in place at desk prior to start time, take call immediately previous call completed, recorded, timed. Breaks scheduled by rota sometimes meaning lunch at 4 p.m. with no possibility of interim break. Breaks set roughly at two hour intervals.Learned an amazing amount of software management as required on all calls.Most enjoyable part of the job was contact with the public and other departments within HMRC.The culture was lacking in trust towards management and lack of respect from management towards staff.
Pros
Highly demanding public contact
Cons
Early and late shifts turned out to be 3 x 8, 1 x 7 and 1 x 6.30 finish
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Senior manager team managers colleagues all work together to achieve the targets given.Good Customer Service is priority to employers /individuals.
Pros
Flexability
Cons
Work changes regularly
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Worked at HMRC for nearly 14 years and would still be there if they hadn't closed the office and made me redundant. Equal opportunity employer so everyone has an equal chance of employment
Pros
Good flexible working
Cons
No on site parking
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Flexible work times targets meet on weekly SLA temp Contract before 3 office closed moved up north General admin duties postroom office duties record keeping Up dating databases
Pros
Good work life balance
Cons
No permanent role
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Great place to work for gave advice on taxt credits advised correctly advised on working tax credits and cild tax credits gave consolatory advice advised on everything for maternity pay to income support
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Micro management, process work with very little technical knowledge. discrimination especially if you are not local, have a different accent, nationality and are not the right colour.
Pros
None
Cons
Slave house
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I worked 2 years as a customer service consultant for personal tax affairs. Training was sufficient to start the role even without prior telephony experience and ongoing training was given if and when needed. Office environment was really friendly and overall pleasure to be there.
Pros
Flexible working hours, holidays, overtime
Cons
None
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HMRC is not a place where individual ability is considered as being an advantage . Too many middle management looking after their own little kingdoms .. not a place to work if yuh want to be encouraged
Pros
Possible job security
Cons
Mind numbing procedures
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If you want to know if this is true, see comments 96% are former employees, every call you is scrutinised, and you will receive an email that, you did not pass the call, when you get good feedback no one tells you nothing, no promotion especially if you are from BAME. Target is, how many calls or chat per hours, eg they now want 5 chat an hour it's quantity over quality
Pros
Flexible working
Cons
Stressful, pressure, no BAME manager here
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