3.6 out of 5 stars.
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HobbyCraft Careers and Employment

About the company

  • Founded
  • Company size
    501 to 1,000
  • Revenue
    £100m to £500m
  • Industry
    Retail & Wholesale
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Information Design & Documentation

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Rating overview

Rating is calculated based on 209 reviews and is evolving.


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Work-life balance


Team Member in West Worthing
on 11 November 2020
A bit of a mixed bag
The work itself is good for retail, it can be hit and miss depending on management. The customers are the saving grace to any cons. If you are passionate about craft this is the place for you!
Picker/Packer in Burton-On-Trent, Staffordshire
on 26 March 2021
Love it
Loved it until I was with a group of workers and the following day got fired for what someone else sed and didn’t give me a fair chance to explain Or a valid reason this was done through essential recruitment
Store Colleague in Coventry, West Midlands
on 14 January 2021
Great team, poor management
Absolutely loved working here. The staff were lovely and most were welcoming. The work itself is demanding but if you like craft then this is perfect. A very busy store with all sorts of customers, some not very nice but that comes with retail. Majority of customers were lovely. But... Management was awful. Shouldn't be a manager at all in my opinion. Never seen on main floor unless severely short staffed. Took weeks to get a jumper so I weren't freezing while I worked. Blamed my colleagues for his own opinions and pretty much forced me out because I had been ill a few times during my probation (something I never even knew I was on) - I literally sat there crying while he went on about how he'd never been ill and made it clear that I probably wouldn't pass this probation period. Honestly made me feel like s**t till I said that I quit and then he handed me a piece of paper, told me I had to write that I was leaving there and then and then escorted me to the back door to make sure I left. If it weren't for him, I'd still work there.
Cleaner in Coventry, West Midlands
on 14 October 2020
lovely team
I worked at hobby craft as a cleaner The girls were lovely Nice friendly team and managerIf it wasn’t due to being offered a job with more hours which would have coincided with my hours there I would be there now.
Customer Service Advisor in East Midlands
on 25 September 2020
Great team, terrible management.
My experience at hobbycraft stores was not one I ever wish to experience again. The team I worked alongside were sensational, both polite & welcoming. The management of the store however, are inconsistent, rude, would sometimes not even give you the time of day when you walk by to begin your shift, which I find truly appalling. I was really excited to begin working at Hobbycraft, the management seemed to care about me & my interests, but really, the business is all they care about, and if you don’t “fit in to their regime”, you can get lost, or as the manager told me on handing in my notice “you can leave now”.I don’t want my review to seem all negative, as there were great company perks working there, and the team were brilliant at helping you to learn the ropes.I very rarely leave reviews that are negative, but I genuinely feel so disappointed by how the company treated me, I couldn’t let this go un-noticed.During the Covid-19 pandemic, I began showing symptoms of the virus one day after my shift, I called the store first thing to inform them I’d be getting tested & would resume work the moment I knew it was negative/ or I’d isolated for 14 days. During this period, the store manager pestered me with constant messages for updates, demanding I return to work at the earliest possible convenience as they were short staffed, but never once invited a message to check if I was healthy, safe or ok. What kind of manager does this?All I ask if someone from Hobbycraft head office is reading this, you really concentrate on recruiting a management team for your stores that actually puts the health & wellbeing of their staff first.Thank you for reading.
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Interview insights

Insights from 76 Indeed users who have interviewed with HobbyCraft within the last 5 years.

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Process takes about a week

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Shared on 4 August 2020
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