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Home Bargains
3.0 out of 5 stars.
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Home Bargains Employee Reviews for Customer Service Representative

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2.9
Work-life balance

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Great start job but you can't live on it

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Fast pace, more expected of you than you're paid for and really don't like if you will only work your contracted hours. Shifts also change at the drop of a hat and you don't get the chance to have an opinion on it.

Pros

10% discount that's all

Cons

Management and other staff
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Harwich Store

The Manager and Deputy are very supportive , as are the Lead sales team. They ensure staff are fully aware of the role and responsibilities of that role.They care about the team . I would fully and unequivocably reccomend working at this store if you are interested in a job in retail.

Pros

Great management.

Cons

Lack of internal promotion as staff seem to stay in position.
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mangement poor most people are ok to work with

poor mangement allways picking change rotas without telling you expect you to do hours and days which you cant do never know what you are working it gets changed all the time just very poor most who you work with are ok fill shift you never know when you are finishing cant plan anything just really poor if you are not one of the like ones you got no chance

Pros

extra hours

Cons

lots of bits
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Poor.

Where to start - in the first couple days my personal documents were handed around and people kept referring to me as my previous name. Management was just poor. Staff were horrible and didn’t speak much, there was hardly anything to do and shift patterns were shocking. We got 2 days notice of shifts the following week so could never plan anything!!! Breaks are almost impossible to get, and wages sucked. Wouldn’t recommend at all

Cons

Boring, horrible staff
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The management are the worst

The management are actually terrible. Talk down to you. There was one case that everyone was bought into the warehouse the manager pick stuff up through items around there was goes was just come out of school petrified. Definitely the worst place I’ve ever worked
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Favoritism

Favouritism is an issue you will work all weekend every weekend if management think you're a doormat.You work about 6 hours before you can get a 15 min break.No work/life balance & mentally draining.
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Lovely team

I enjoyed working here, I experienced a lot of skills and really helped me grow as a person. The management team are really understanding and nice, it is a very fast place environment as the nature of the business is growing.

Pros

staff are lovely

Cons

long hours
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Bro

Worked here for 3 years, first job i ever had. Decent pay, fun people. Fill shift sucked though. The first till was hard work and since I was the only 18+ on Saturday I was ALWAYS on it and being in the same seat from 8:30-6 was an absolute drag.Management really look out for you though.
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Terrible work place.

Working for home bargains is like working for a sinking ship that keeps getting given some bandaids. You are expected to work around the company at all times, including when they change your shift for the next day without notifying you at 10pm that night. You'll get notice of improvements for just about anything.

Pros

Some staff are amazing to work with.

Cons

Just about everything else.
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Let staff go during COVID-19 crisis

It was never a great place to work to begin with, but it really lost my respect when it let all temporary staff go during the Coronavirus crisis. We were given a weeks notice and then found ourselves unemployed during an international pandemic when there were very few other jobs available. This is not a company that cares about it's staff, it shows no respect for the hard working people that it employs.

Pros

10% staff discount in store

Cons

No job security
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Clicky

Manager speaks to people like dirt. Can't question anything the manger says can't it was my first job an can't believe I stayed there that long and worked for a company that showed no respect for staff
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Friendly and accommodating

Only down side is not many extra hours except at Christmas. Staff and job great. Management very approachable. You do a variety of tasks during your shift.
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Ok if your face fit

Workers given no autonomy not allowed to void items or issue refunds Supervisors belittled you for making mistakes in front of customers No recognition for hard workers who keep there head down and get on with work. Good staff have to pick up the slack for lazy workers driving them all away. Those who complain about everything gossip about others more highly regarded Not as respected as other workers if you have study commitments and can’t work all hours
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Not too good

manager held personal grudge for something I never understood always tried to show them how I do a lot of work however always was given negative feedback
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good fun most days

Generally enjoyed working here. I had a few bad days but you get that anywhere. My biggest issue was the fact they changed store manager so often. Shifts were only 4 hours most days which suited me well with young children
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Great

Working with the company was a delight. I thoroughly enjoyed being there working alongside some amazing staff members but great customers and a terrific group of management.
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It was good, hard working

It was hard working due to lack of staff, in the shop, it was okay though. I worked on the shop floor stacking the shelf’s and I also worked on the tills which I preferred.
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Toxic Environment, questionable ethics

Aside from having shifts in which you have no idea when you can leave, people are often bullied into doing extra and threatened when they refuse. Health is always an issue in that place, we're worked to the brink of collapse and simply told to 'get on with it'. All in all, staff are treated like less than human and the incredibly high turnover sort of speaks for itself.
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Retail

I poperate the tills serve customers Stock shelves Help customers within the store Working as a team with other staff Stock rotate Help people with problems
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Sad lonely and disappointing

Simple fact of over working staff and beeen disrespectful rude and abusive they expect for to much of you to quickly and ya e no idea how to help support you
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Employment OK in general

Working at Home Bargains was a good job. My duties were to serve customers using the tills, always being polite and helpful. My time there was largely enjoyable, apart from a couple of managers' general attitude.
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Overall rating

3.0

Based on 1,887 reviews
5
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4
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Ratings by category

2.9Work/Life Balance
2.7Salary/Benefits
2.8Job security/advancement
2.6Management
2.8Culture

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