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3.5 out of 5 stars.
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United Kingdom257 reviews

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3.6Work-life balance

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Learning a lot and feeling appreciated, great team to work for, Travel Documents Section

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Home Office selected this as a representative review
Love working here, best part is working from home which gives flexibility. Great support from colleagues, very understanding and offer additional training and support. Always learning on the job.
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I enjoyed my time there in the main but management tended to be single minded and not open to change.

What is the best part of working at the company?The pension and flexibility around personal circumstances depending upon your managerWhat is the most stressful part about working at the company?People trying too hard to get promotionWhat is the work environment and culture like at the company?Can be OK but can be very clicky, depend what department you are inWhat is a typical day like for you at the company?Quite repetitive, you tend to do the same work daily
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Well paid if you get on with the task set and keep on top of your stats life is good p

If you work hard you will be fine Flexi time a bonus good pension and great holidays plus of you work from home you don't have to pay for child care as they let you have your kids with you whilst you work which for young mothers is brilliant.


Pension Flexi time holidays no child care


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Worst job ever.

What is the best part of working at the company?Going home each night. Awful. What is the most stressful part about working at the company?Worst part is the targets. Quantity over quality all the time. What is the work environment and culture like at the company?Stressful. People are stressed. What is a typical day like for you at the company?Come in, head down, ear phones in and just produce enough cases to stop being threatened with the sack!
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Unpredictable and unproductive

What is the best part of working at the company?Minimum effort required plenty of breaks What is the most stressful part about working at the company?The disorganisation of the place and leadership is unrealWhat is the work environment and culture like at the company?Too informal a lot never gets done charities get more doneWhat is a typical day like for you at the company?Coffee a little work coffee smoke breaks
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Insights into Home Office

Based on 108 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Time and location flexibility
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Overall satisfaction

Making an impact and leaving a legacy

What is the best part of working at the company?pension, and home life balanceWhat is the most stressful part about working at the company?very slow pace of job progression and technologyWhat is the work environment and culture like at the company?it is ok, but it is still who you know rather than what you knowWhat is a typical day like for you at the company?predictable most of the time with occasional challenge to better your sefl
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Asylum seeker decision maker

AWFUL. The training for this job is so so so poor and the expectations are really high. Hardly anyone there knows what they are doing as no one has been there very long because they have such a high turn over of staff as no one wants to stay ! Such a stressful job for so little money Managers CONSTANTLY changing


Flexi shifts
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AASC contract

My work was with the housing association taking care of home office supported accommodation and supporting vulnerable people. Loved the work and helping people and found all home office staff to be so professional such a high standard of work
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Statistics statistics statistics

They don’t care about anything other than the statistics that you produce counting in numbers and not how much work goes into them. They pretend they have lots of welfare in place but it means nothing. You are just put in a meat grinder.


Good pension if you stay long enough


Stupid managers
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Asylum Decision Maker - Unappreciated

Firstly there is no 9 week training programme. It is condensed to 4 weeks and you are expected to work on your first case after your 3 weeks initial training. They give you unreasonable 3 day target to complete the first decision target with lack of practical training. A lot of inconsistencies with tech specs. A lot of DM’s are put on admin duties as there is a huge backlog of emails.Lack of training, DM’s feeling under appreciated, pay is really poor considering the amount of work involved in interviewing and writing a decision.The staff retention is very low where majority of DM move on to another role at HO or leave because of the stress involved.


Flexi time, great pension


Long hours when interviewing, Poor salary, Team leaders have absolutely no clue what DM’s go through.
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Great place to work

Great work/ life balance. Be prepared to work at a fast pace and under pressure. Generally a great place to work depends on what team/department. Great colleagues though.
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Interesting but very hierarchical

I worked at HMICFRS for 3 years. It's an organisation that has many seconded or former police and fire officers working for it, as well as civil servants, and as such is extremely hierarchical. I worked in two different teams during my time there and think one's enjoyment of the job very much depends on who your line manager is. It often seemed as if corporate policy was changed on a whim of whoever was in charge at the time, but I think that is common for the civil service. There seems to be a shift away from recruiting people to the London base now, and there was very little flexibility about working from home.
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Ok to work, but not the best

When I first joined I was excited, even 5 months in I thoroughly enjoyed it. However, after Christmas the workload changed and became boring. Couldn't even attend the office. Rude senior management who do not care about the welfare of staff and they terminate Fixed Term contracts unprofessionally. It was okay, but the salary could have been better & there is no chance of progression at all.


Work from home, Civil Service Pension, ability to work independently.


Bad senior management, low level managers who do not care about welfare of staff, boring workloads
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Demoralising environment

Nobody has a clue about anything.Very few people care about doing their job. Working hard is not valued nor appreciated. Lazy people thrive and office politics take priority over getting the work done.


Flexi time
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Asylum decision maker - unnecessary stressful

The job is essentially casework. It's complicated but doable, and it has a higher purpose. However, the pressure you are put through does not allow you to develop your personal and professional skills, as your time is entirely cannibalised by poorly organized caseflow.The managers require that you randomly shift your workload to fill their spreadsheets or surveys at short notice, but still somehow expect you to meet their unrealistic KPIs.If you find some mistake from another unit or a higher grade, you are expected to fix it without addressing the source of the error. Often, higher grades were hired externally, so they have no idea of what a given software package can or cannot do, so you are inundated with action requests that you cannot follow through on.The levels of noise, interruptions, and disruptions make the workload unsustainable.It could be a great job if the managers knew how to streamline it, or were willing to accept suggestions.The training is scant and confusing, and the feedback from technical specialists is often unstructured, contradictory, and predicated upon the political whims and allegiance of the senior caseworker rather than the law.Recently, there has been a push toward a certain claim outcome


flexi, relatively generous pension scheme, job security


unnecessary stressful, culture of silence, inability to self-reform, clear political agenda, no time to develop, poor training, lots of micromanaging
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Management need training

Management have never been managers before as they just read out emails in meetings, which everyone as access to anyway. No management skilks whatsoever




Repetitive and depressing just working on back log of emails
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Stressed and depressed

If you are looking for a position where you are constantly monitored for breathing, questioned for every choice you make, and made to feel like dirt at the bottom of a shoe...then please apply! The team leaders (EOs) are the most condescending individuals you will ever meet, unsure whether it's their personality or because they hate the job. I suppose if they ever left the Home Office they could consider becoming GP receptionists they are up there with them! Everyone is entitled to their own opinions and this is mine, please don't consider applying if you are desperate for employment there are far better companies to work for who will treat you like an actual human being, unlike a number at the Home Office.




Feeling unvalued and sick almost everyday
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Political pressure

The recognition of prior experience is not utilized and can be detrimental to one's career goals. A certain mindset is looked for that does not accept well the independent decision maker. Not for forward thinkers with strong objective and independent views.


Interesting front line work


Lack of good management.
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Just okay

Depending on the area it can be halfway decent. As long as you hit your targets nobody will bother you. Very hard to progress without insider help or knowledge. Hybrid is really good though.


Hybrid working.


Target driven.
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Everything that is wrong with the civil service

Don't bother working here unless you enjoy backstabbing, spying and grassing on colleagues and not actually doing much real work. If you like gossiping, skiving, brown nosing and drinking tea all day you will fit right in.
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Good Place to learn about life

Enjoyed my time working as a IO for 20years. Learnt a lot about myself along the way. Management were supportive and there is always scope for promotion if you want it. I found the shift work challenging and meant sometimes missing out on important dates outside of work.Made some lifetime friends that started as work colleagues, work culture is diverse and informative. Always learning on this job.


Job security


Shift work
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Overall rating

Based on 266 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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