Happiness score is 43 out of 100
2.8 out of 5 stars.
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HomeServe Careers and Employment

Work happiness

Scores based on about 23 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Tom Rusin
    approve of Tom Rusin's performance
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Personal Consumer Services
Learn more


Dispatcher in Nottingham, Nottinghamshire
on 8 December 2021
Management are great however most days are very stressful. Understaffed so can be lots of pressure however hours are good. Allowed to work in hybrid model.
Plumber in London, Greater London
on 17 November 2021
I would avoid unless desperate. Although better than Dyno
Shift patterns were horrible. Management didn't do the rota correctly so days I thought I was off I actually was in and vice versa. Had a complete fool as a support network who never actuallt supported me. Money was decent as I was on a high band but thats about it.
Claims advisor in Beeston, Nottinghamshire
on 31 October 2021
Poor management
Working environment is great, they do make your day. However the top management is very unprofessional, rude and unsympathetic towards major accident or family emergencies.
In-Day Planner in Nottingham, Nottinghamshire
on 27 October 2021
A few nice team leaders, lazy,rude contact centre staff, alot of staff get away with not working due to race/religion, also pretend team leaders with power/ego issues that are actually technically contact centre advisor (not even on a secondment!). Avoid at all costs, not worth the stress or effort, and if you happen to be someone that actually bothers to work you will not be appreciated for your efforts, run in the opposite direction to Homeserve, I have learnt there are employers out there that make you feel valued, cared for and acknowledged when you excell in your work. So to conclude Homeserve is a pile of pretentious poo who will pretend they are the next best thing, they spent millions on a TV advert three years ago then didn't have the budget to broadcast it?!!!! Best off out guys!
Multi-skilled / Reactive Engineer in Birmingham, West Midlands
on 5 August 2021
Fast paced, long hours , no trust
If you tick the box your thrive until your time comes.You will work several shift patterns to include most bank Holidays and the festive periods.You will be required to ask for authorisation in all you do as they will not trust you.Be prepared to travel out of your allocated area and work 11 hours shifts.They will advise you on progression but yourl never succeed in this.They talk alot on procedures they cannot follow.It's for some but not for others, iv witnessed many great people come and go.Wish you all the look on your decision If heading over.

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Questions and answers

People have asked 34 questions about working at HomeServe. See the answers, explore popular topics and discover unique insights from HomeServe employees.

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Interview insights

Insights from 91 Indeed users who have interviewed with HomeServe within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Can't say unfortunately, been there too long and very different in my day!

Shared on 27 April 2018

Competency based questions

Shared on 4 October 2017

Centered around ethics

Shared on 6 September 2017

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