HomeServe Furniture Repairs Ltd
Happiness score is 36 out of 100
2.0 out of 5 stars.
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HomeServe Furniture Repairs Ltd Careers and Employment

Work happiness

Scores based on about 13 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel they have the time and location flexibility they need?

About the company

  • Industry
    Private Households
  • Headquarters
    Unit 2 Delph Road Industr...
  • Link
    HomeServe Furniture Repairs Ltd website
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Browse jobs by location

Brierley Hill

2 jobs


Salary estimated from 168 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 7 reviews and is evolving.



Customer Service Advisor in Brierley Hill
on 2 August 2022
Poor management, no benefits only the managers received those. Pay isn’t the best if your I’ll you loose your attendance bonus as well as days pay. Overall poor company the list is endless. Only benefit is you get pizza every now and again🤷🏽‍♀️
Claims Administrator in Brierley Hill, West Midlands
on 12 September 2021
I still don’t understand what my role was
I spent a week working here before I quit. I enjoyed the casual dress and the casual work environment. I just don’t understand what my role was. I was a claims administrator and listened into calls, managers and staff would mute the customer to swear/make fun before taking theirselves off mute and referring to the terms and conditions. I hadn’t seen these T&C’s and was so worried for taking a call. Lunch was 30 minutes within a 9 hour day. Managers were unprofessional. And the wage was dependant on ago and there was a lot of under 25’s working there, clearly so they wouldn’t have to pay out much.
Telesales in Brierley Hill, West Midlands
on 27 August 2021
Not inclusive
Very fast paced and can be stressful. They say they are like a family and friendly, and relaxed with each other and to a certain extent this is true but they do discriminate against certain groups such as single moms because of flexibility and thinking they don’t have as much job commitment. Minimum wage with no commission but instead they pay a bonus each month for not having any days off which shows it’s more like bribing people to turn up to work when they are genuinely ill or have children who are sick or need to have time off work (eg with recent school class bubbles having to isolate with positive cases) Good job for younger ones who have just left college but no real career progression available.
Head Office Coordinator in Office
on 24 February 2021
I love my job here
I absolutely love working here - not something I have been able to say about working for a company for a long time.The working environment is relaxed but very busy. It's hard work at times but time flies and you never find yourself clock watching.Everyone is very friendly, it's a typical Black Country company. Dress code is relaxed also which is nice.The management team are so enthusiastic about the company that it really rubs off on you.A very forward thinking and job-secure company who do appreciate their staff and have worked so hard to keep everyone in employment during the Coronavirus situation.I am so glad I left my old job (which now seems like a distant nightmare) to come and work here.
Furniture Technician in Lincolnshire
on 6 September 2020
Poor wages for long hours
No life outside of work as you never know what time you will be finishing. Expected to do a minimum of 8-9 calls a day as well as travelling between calls which are expected to be repaired first time when 70% of the time this is unrealistic. As well as being expected to reply to pointless emails all day, working when you get home from work as the run for the next day needs to be done. Expected to make sure parts are collected as they are delivered to your home when you are at work, which you are expected to store yourself at home ie cushion interiors and recliner mechanisms. And expected to repair mobility scooters with only a day's training, upholsterers expected to become cabinet repairers with a day's training training and cabinet experts expected to be able to carry out upholstery repairs with a day's training. Makes a mockery of the skilled trades that take years to master.A joke of a company, Avoid.

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Questions and answers

People have asked 9 questions about working at HomeServe Furniture Repairs Ltd. See the answers, explore popular topics and discover unique insights from HomeServe Furniture Repairs Ltd employees.

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Interview insights

Insights from 20 Indeed users who have interviewed with HomeServe Furniture Repairs Ltd within the last 5 years.

Unfavourable experience
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Process takes about a day or two

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