HomeServe Employee Reviews

Good clear processes and a fairly simple job in whichever department you work for. lots of bubbly energetic people to talk to and socialise with and always someone to help if you're ever stuck.

Pros

relatively stress free as you leave work at the door

Cons

unless you're a mum, you're not likely to get 9 to 5 hours.

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Good company lots of support

repairs Service Engineer (Former Employee) - Leicester, Leicestershire - 15 October 2023

What is the best part of working at the company?They have a good system in place for parts and the office organise your work load so your left to get on with your workWhat is the most stressful part about working at the company?They do police you a lot but you are working on gasWhat is the work environment and culture like at the company?Very good helpful people friendly environment lots of team meetings so you always know what’s happening with the company What is a typical day like for you at the company?Normally about 4-5 jobs these are repairs might be more if servicing

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Great Company to work for

Technical Claims Handler (Former Employee) - Annesley, Nottinghamshire - 15 September 2023

HomeServe was a fantastic company to work for. Treat the staff Well. Great atmosphere. Management were helpful . The Training program was excellent.

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Not at all a productive place to work. No room to make things better or suggestions. If your face does not fit I suggest leave

Customer Claims Advisor (Former Employee) - Preston, Lancashire - 12 April 2023

What is the best part of working at the company?This is a joke of a company. Managers treat staff diabolical. I don't even understand how they have kept going as a company. What is the most stressful part about working at the company?Everything. All the abusive calls from customers.What is the work environment and culture like at the company?None existent. Very much of a company where its one rule for one and one rule for another.What is a typical day like for you at the company?Mentally draining and just pure exhausted.

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Good place to work for

Plumber (Former Employee) - Oxford, Oxfordshire - 18 February 2023

Overall I enjoyed my time at Home serve. Management were supportive and helpful. A little unorganised at times..Showed up for a shift and they had my rota wrong..or vice versa I was supposed to be at work but my rota said I was off. However work was good...office dispatchers were fair. Enjoyed it only left because The shift patterns didn't suit me.

Pros

Good pay management supportive friendly place.

Cons

Short patterns and unsociable hours.

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Insights into HomeServe

Based on 41 survey responses

What people like

Ability to meet personal goals

Areas for improvement

Time and location flexibility
Energising work tasks
Trust in colleagues

Great place to work with a vibrant culture.

CR Planning & Performance Executive (Current Employee) - Walsall - 28 February 2020

Working here for 2 years and 8 months, the company does really value there customer base, always improving and looking to do the right thing for the customer and employee. Very friendly atmosphere, where from senior management to front line staff are included into the business focus and end of year results to feel more involved.

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Homeserve

Warranty Sales / Customer Relations Executive (Former Employee) - Walsall - 16 May 2017

During the time I worked at Homeserve, it went through some difficult restructures due to FCA investigations. The people working there were fantastic and did everything they could to support their team members and the companies ethos. Unfortunately I ended my employment in a department which was no longer required under the companies restructuring, so was made redundant.

Pros

Good canteen, Staff incentives and company ethos

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Fun Place to work at

Administration/Customer Service (Temp) (Former Employee) - Preston, ENG - 19 October 2015

I enjoyed my time at Homeserve everyday was a learning experience the staff were friendly and helpful. The breaks were well timed so the hours never felt too long and free coffee and tea was a plus I would recommend this company to anyone. Unfortunately due to circumstances I had to leave when my contract was up which did make this experience short-lived.