HomeServe
Happiness score is 46 out of 100
3.5 out of 5 stars.
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HomeServe Employee Reviews

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Homeserve treated me well, it was just not the job for me at my age. But they were fair with me. The area I had to cover just got to large for me.They do give training, but experience in boiler installations really is a must.
Pros
Nice people
Cons
Long hours, lots of driving
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I have been working at homeserve for 2.5 years. Seemed decent at first until later down the line, when management and processes got in the way. Personally, I had a couple of issues at the work place and they never get solved unless you constantly pester head ofs. However, a lot of favouritism in the place.
Pros
Decent salary for Nottingham and surrounding areas.
Cons
My con is shift work.
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We get sent all the time to peoples homes that are not an emergency. Its not safe, its not right.New American boss want money, not safety, we are going backwards.They want to look after the customers I get it, but what bout my family?
Pros
Customers are boss which used to be nice
Cons
Engineers are third rate treated
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Very unorganised company, even with taking into consideration the current situation in the world and the company having to adapt to pandemic restrictions , the company processes, systems, management, training and culture is still in the 1990s, and this really shows whilst working for the company. The expired systems, methods and communications are extremely stressful to work with, given the information, technology and diversity that is present in the world.
Pros
Work from home
Cons
Poor communication
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From the start I was constantly baby sitting my manager. I never got time to develop my own tasks as i was always chasing their work. It transpires that my manager and head of either left or were fired a month after I left. I wouldn't recommend this place. Setup to fail.
Cons
Too much to list
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I enjoyed my time working for the company until i had a disagreement with my area manager wich unfortunately ended my time working for the company up till then i was doing well .
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when the managers make mistakes they cover it up, they want to look good in front of head office and do not care how they do it, they lie and if your face does not fit they will look at ways to get rid of you
Pros
there are none, managers look after themselves
Cons
there are none
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Great people to work for and to work with, if i hadnt of messed it up for myself i would have stayed for the rest of my life, i enjoyed every single day i was at work and would ask to go in on my days off just to do a job i loved. I left with some lifelong friends
Pros
Happy place to work
Cons
Long distance driving
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Not a very nice place to work as an engineer. Job security is a worry. Very quick to find faults and slow to reward. High expectation for you to go out of your way
Cons
Long hours in winter with weekends and call out
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Working mainly alone as a drainage Engineer for Homeserve was great, despite lone working there was plenty of support from management and colleagues, great bunch of guys, out of work activities such as a paid trip to greyhound racing etc
Pros
No two jobs are the same so challenges plus overtime and bonus scheme daily
Cons
Shift rota pattern means weekend/ BHoliday shifts
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Personally I can't review this company as it's the worst place i ever worked at. Management are clueless and argumentative. Coaches are all about themselves I am glad I left when I did. I am surprised they are still going. I would never recommend anybody to work here your better off on the dole.
Pros
none
Cons
Far to many to mention
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Used to be OK but lately kpi targets are all that matter to line managers. Some manager's don't care about you as a person or any stress or problems you may have in your home life ,the results are all that matter.you are judged on driving ,how much your parts spend is and how many boiler referrals you get from customers with old boilers. You cannot fix something with out parts but cost goes against you
Pros
big company
Cons
Big company who thinks you are just a number
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Can honestly say worse company worked for. Got promised the world at interview about flexible working hours, engineer Development bonus etc only to find out was all lies. Senior Managers are in control of engineers in different areas across the country and will use engineers as scape goats if they dont look good on paper. Please Avoid at all cost
Pros
None
Cons
Corrupt Managers, Forced to lie to customers
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You’re just a number on a piece of paper. CSR - Management is awful. Two in particular feel very threatened by their actions in ways and spoken down too. If one has something to say the other will always join in and put her input, very two faced. Constructive criticism was never used, whenever you do something wrong / low scores you’re felt asif the world has ended. Training was an absolute shambles, given in a rush and no proper thought taken.
Pros
Finishing after a shift
Cons
Management, Training, improvement, incentives.
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Working for the business is OK besides the management being very bad and sneaky. No heads up if your doing anything wrong you will get fired on the spot. Training is basic mainly following briefs. People that help you are their staff not the management
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Official response from HomeServe
16 June 2020
I'm really disappointed that you feel like this, we're very proud of the high standards we maintain however we're also passionate about ensuring that we give everyone chance and treat them fairly. That said, there is always room for improvement and I'd love you to get in contact with me directly to discuss your specific concerns.Gareth - Director of Claims
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I enjoyed working at Homesurve,got on well with everyone.i went to the head office in Watford to collect my work for day/week and went on my way to collect materials on there account. Pictures where taken and sent to the office.
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Here is a company that insists it has a great culture and promotes flexibility and work life balance. Don’t buy it for one second. Essentially, it’s all about sales targets and customer retention. A veneer where it’s staff feel under pressure to say everything’s great simply to keep their jobs. Atmosphere not good and anyone with an ounce of intelligence will immediately see through it.
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since this dangerous covid19 spread to whole country Homeserve has been updating us on every evening and I m an engineer and with High Risk group illness, Homeserve they have asked me stay at home for three months to be safe, my words are not enough to describe how please I am , I have never worked for a company who cares that much about health and safety , I remember working for a company and asked for first aid kit and answer was i had to pay for it myself.
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Official response from HomeServe
28 May 2020
Thank you for your review, we're really happy to have you as part of our family!
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It's a good place to work as long as you work hard and get the job done.Good colleague engagement in most departments. Benefits not too bad and competitive
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Terrible place to work - avoid at all costs. They tell you flexibility at the interview then say you are militant when you want to go home. Unless you live in Walsall or the surrounding area the commute is bad
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One of the worst companies I have ever worked at promised the earth given nothing too pushy and definitely not about doing a good job for the customer
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