HUC Careers and Employment

The job can be repetitive itself at times but working in the call centre with friendly & supportive colleagues is always great. IT issues I find are quite frequent. The pay rate is ok but compared with other NHS 111 providers there is room for improvement with that. A lot of policies and processes to remember and follow and with the lack of clinical staff I worry that it is unsafe especially at weekends. Understandably with the pandemic and current strains on the NHS nationally the organisation(s) do their best with the resources they have.

Health Advisor in Peterborough, Cambridgeshire

on 24 February 2022

Maximum effort for minimum reward

After four weeks intensive and haphazard training of medical and system knowledge (and three exams) you are basically let loose into the call centre. You get a few shifts supervised then are expected to know eveything. You don't even know if you can keep the job until you've been there for six weeks.Management are unsupportive, not caring about health advisors except when they need you to work more or god forbid you've been one minute over on your breaks this month. Trying to change your contracted hours or rota is ridiculously long-winded and could be done through email.Not enough training is given e.g how to deal with suicidal patients, how to navigate the DoS screen, how to probe etc. You're just thrown into the deep end and expected to get on with itNot enough support after training. You get two shifts fully supervised and then you're basically on your own Staff turnover is very high and management do nothing to try and solve this. The amount of pressure you are under is ridiculous, especially for the pay. You only get 20 seconds between calls which is nowhere near enough. When a caller is shouting at you are expected to just roll over and take it. I'm not saying we should do the same but there should be some protection in place for health advisors when patients are hostile.You are made to feel silly when asking for help, especially in the first few weeks when you are still learning everything.There are always issues with the rota, don't expect to even know your shifts for the next week.These are the issues just off the top of my head. Not to mention the fact that for all of this you get paid 9 pence above minimum wage while on probation.

Health Advisor in Welwyn Garden City, Hertfordshire

on 29 October 2021

Probably one of the worst company to work for

Where to start? Managers are useless, unsupportive, rude. Work home life balance is non existent and they pay you then find ways to take money off your salary. It’s shocking how this company is still running. High staff turn over speaks for itself! Supervisors are clueless on the company policy so offer no help when you stuck on a call, higher management promise things and never deliver. Honestly stay away from this company if you can.

Herts urgent care in Cambridge, Cambridgeshire

on 16 February 2021

Hard work little in return. No respect

After the interview which you had to complete a phone and system test without warning and 6 week training involving intense medical and system training admitted by trainers, until you know you are employed. It is very rewarding but after 1.5 years it becomes hard to be shouting at down the phone at times. Constantly under pressure with no knowledgement from management. There used to be appreciation from old management by providing some food as a gesture of appreciation when it was extremely high demanding with amount of calls that had increased, barely time for a break at times. Now, there is no communication from management unless they need you to do more and can feel belittled. Peers are the only thing after 2years that keep you there. Everyone tends to leave after second year but there is still a big staff turn around. It’s very repetitive and any time away from the screen is recorded and everyone has monthly email if it has been good enough or not. It is a good job and not all negative but apart from peers there is no support or goodwill

Health Advisor in Hq

on 30 June 2020

Absolute disgrace

I currently work here and am desperate to get out of this company some colleagues are brilliant others and management are horrendous ,the high staff turnover amongst health advisors says it all ! We get treated like bottom feeders and get picked on for different things on different days one rule for one something different for another, no one wants to listen to you and management dont want to know you unless they want a favour even then they are rude. You will never get recognition working here or get any further than being a bum on a seat. Favouritism at every level, they always pick the wrong people to progress honestly look somewhere else for a job you’ll only regret working here .

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