I had a maths and a spelling test which was nothing to worry about. Very basic questions that require common sense.
Spelling and maths test. Also a mock phone assessment.
Read about the company and the services they provide. Make sure you are prepared to do a 2 weeks training course Monday to Friday (paid of course).
DO NOT GO TO IT. Seriously do yourself a favour and don't go
Help jobseekers learn about the company by being objective and to the point.
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