Huntercombe
Happiness score is 57 out of 100
3.0 out of 5 stars.
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Huntercombe Employee Reviews

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Location
United Kingdom85 reviews

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2.9Work-life balance

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Friendly and relaxed

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Welcoming and relaxed environment, its a community sitting patients needs little support. Some patient are put in 1:1 observation, this patient require staff all time.
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Good place to gain clinical experience

Hospital staff are generally caring and collaborative which translates to duty of care for service users. The organisation is lucky to have good people who take charge of situations where organisational structure is lacking. Administration on a day to day level needs improvement; messy rotas, staff shortages, uninformed annual leaves (imagine finding out you’re on AL when you turn up for your shift), uninformed changes to schedule (additional shift with no notice), no FAQs nor processes with implementation of new products (E.g. vapes on wards), sudden implementation with no communication etc.Last point to note is that pay rate is on the low side of industrial average.
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Insights into Huntercombe

Based on 21 survey responses
Areas for improvement
  • Support from manager
  • Fair pay for job
  • Sense of belonging

Stressful

The quality of care is good and the service users are amazing and well looked after. However, the attitude and staff rapport is horrible. Toxic environment to work in. A lot of staff think they know the service users but don’t actually understand or care to understand what a learning disability is.

Pros

Rewarding job

Cons

Staff relationships and attitude; under staffed
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Your never really understand this role unless you have pre experience working with adolescent section under the mental health

The huntercomb group I worked for head nurses were fantastic the staff and team wise was emotional supportive and always ready to help you trough difficult situations. How ever the management didn't give much support. bringing in staff that were not expecting the situations and scenarios they could possibly face or have little knowledge of deescerlation or price restraint training or the laws and trmanolagy of safe garding prceedurs pending on the level of the section.

Pros

Feeling worth in the knowledge that you helping

Cons

Waiting for people that were late to take over after a hectic 12 hour shift
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Fantastic place to work

I love my job and I wouldn't want to work anywhere else- This really is a beautiful place and a great company to work for, The management is very supportive and the People I support are Fabulous.
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With the odd everyday member , it's very much them against you

Negotiations are none existent and if you get ill god help you . The nights are very long with no incentives to do them ( they are just expected) and only the regular staff seem to get the better end of the jobs .

Pros

Meet some nice kids

Cons

Long hours, with no extra pay for working through the night
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Do not even apply

Management let this workplace down. Majority of colleagues have left bcoz of this.No respect for staff move u around to the unknown. Safety is not an interest askong as they have a body in the area. No confidentiality everyone knows your business. Hopefully social services will step in and remove clients to another sector

Pros

Non

Cons

Long hrs. No wages. No pension contributions paid. No confidentiality. No safety. STAY CLEAR
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Extremely taxing mentally

This job will take over your life.There is no back up from management only the nurses look out for you if they like you. The pay is terrible but it is NHS

Pros

Free refreshments

Cons

Wages are low and sometimes incorrect
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Good place to work

I think we are very underpaid for what we do, our working hours are very long and it is a very challenging place to work due to the specialist injuries our resident's acquired, and the care that is provided is very specialized.Management needs to synchronized as a team as I find a lot of miss-communication which reflect negatively on us support workers

Pros

We bring happiness to the residents

Cons

Not paid enough, not enough refreshments
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Bullies and Stress at huntercombe Hothfield

The managers were not nice. There was a lot of bullying happening at huntercombe by the senior nurse and nothing was done. The mangers do not consider or respect staff. The training was inadequate. The pay is okay, and it’s okay doing 3/4 days of 12 hours but you spend the other 3/4 days dreading to go back. This job gave me sickness and nosebleeds due to stress and anxiety.

Pros

Alright money and hours

Cons

Long hours, nasty people, overworked
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Official response from Huntercombe

13 August 2021
I am disappointed to read your review regarding your time working at Hothfield. This is certainly not the culture I expect our staff to experience at any time. Across our organisation we are implementing a Just Culture approach, whereby we encourage colleagues to feel empowered and confident to speak up knowing that they will be listened to by their managers and that any concerns they have will be investigated and actioned if necessary. I am sorry that you did not think this was addressed at the time, however we have already taken steps to address this and have had a number of changes in roles and structure at Hothfield that demonstrate this. I would welcome you to contact me directly if you would like to discuss this further. Regards, Dr Liz Barlow, Registered Manager

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Excellent

You're working within an organisation that is so supportive to your role, you even can progress to Nursing and other work Succondments. This is honestly a great place to work.

Pros

Free meals included and discounts

Cons

Short staffing
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Very Rewarding Job

Very rewarding job seeing the young people progress This job can be challenging but you will have support of management or senior team leader on shift. Plenty training face to face and e-learning for you to complete. Breaks vary staff can leave for a break and go into staff area or outside they will be covered. Room to progress in the job key worker positions, senior positions when available. Your able to put ideas forward for the young people eg activities, outings, party’s. Team meetings every month for staff to ask questions have updates within the company or speak to management if they have any problems. Rota two weeks at time you can speak to management if needing a day of in advance. Overtime available when wanted and benefits of working over certain amount hours. Enjoyable job different each day.

Pros

Over time
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Do NOT work here

Very unprofessional establishmentPay is shocking for what you have to do, very unsupported by management team. No breaks and scrutinised for even having a comfort break.No confidentiality as management and senior staff openly discuss workers problems / life whilst sat out the back smoking leaving the underpaid workers to deal with the challenging young people Unless your face fits it’s not a positive working environment.. how this establishment can pass an OFTED inspection is a miracle as so much is hid under a massive carpet .. Seniors pick up overtime and are paid more and they choose where they want to work putting them selfs working with the less challenging young people and offering no support to the staff .. it’s the young people that live there I feel sorry for as I certainly wouldn’t allow my family too or recommend this placement to anyone.. considering it’s specializes in Autism I am yet to see a qualified SEN staff memberThis maybe a reason why there is so many medication errors that happen The rota you are lucky to get it 3 days in advance

Pros

If you need to somewhere to live you can move in here and work 24/7

Cons

Very poor pay for what you have to deal with
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Official response from Huntercombe

2 February 2021
I was extremely disappointed to read your comments about your experience working at Huntercombe House. It would be really helpful if you could get in touch with me so that I can better understand your concerns and the time period to which they relate. My contact details are Marlene.boyd@huntercombe.com. I really do hope you feel able to get in touch, With best wishes, Marlene Boyd, People Director, The Huntercombe Group

Good

Problem management but the rest is good! Good pay, good benefits, management are a joke but I think that’s the norm nowadays! Would still recommend.

Pros

Free lunch, good hours

Cons

Long hours
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Sometimes fun, depending on job role

Fast paced environment Good days and bad days. New management did not like the way things were being done and removed most of areas the service users used for activities to make way for offices

Pros

Free lunch free admission to various settings

Cons

12 hour shifts sometimes without a break
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Experience Is Key

I found that this job was overall difficult mentally and the hour so very long. For anyone to work there they need to know how mentally draining this job is and that on your days off you will just be sleeping to recover from the actual job. Hours are 12 hours some days you will do three days of 12 hour shift so you will be exhausted by day 2. Pay isn't that great for the hours and the labour but it's a secure position

Pros

Progress to became a nurse is available for thoughts that want it.

Cons

Long hours and stressful job.
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Unless you smoke don't go

Smokers can have as many beaks as they like whilst mingling with the manager outside and gossiping about staff. Non smokers are crucified if they leave the unit to even go to the toilet. Very unprofessional work environment whist a lot of things are brushed under the carpet. I went on to another kids home with a few others and it's ran better. Unless you smoke don't go.

Pros

Smokers delight

Cons

Everything
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Working at moorpark

I always felt supported at moorpark by all levels of management especially my team leader and senior staff on shift and was made to feel part of the moorpark family by other support workers on site and if my own family circumstances were more stable I would still be working there

Pros

Supportive team leader and management

Cons

Long shifts and difficult to get to if you dont drive
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Don't do it!

Paid minimum wage (same as the housekeepers) for dealing with young people with challenging behaviour (physical behaviour) whilst the smokers spend most of their day outside. Very unprofessional, things get discussed in the staff room, in the smokers area and in the managers office whilst the door is open. No support from the manager. No debriefing after incidents. Rotas only go out 2 weeks at a time, supervisions and staff meeting practically non-existant.

Pros

If you want to work 7 days a week you can.

Cons

Low pay and long hours with no breaks unless you are a smoker.
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Oakwood House

I worked at Oakwood as a support worker and as mentioned in another review on here the staff that have worked at Huntercombe for a long time were dreadful. They make life difficult for newbies especially those that have lots of experience. Very nasty environment and it ain't just the women. I also witnessed some shocking behaviours that seem to be the norm. Manager has absolutely no idea at all and does manage staff as there all to pally behaviour
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Oakwood house - stoke

The residents are lovely but that's where it ends. Oakwood is small and the staff were shipped over from eldertree lodge and were absolutely awful, I witnessed some embarrassing behaviours from the old staff. The so called manager has not got a "clue" what he is doing. If your experienced watch out as the staff don't take kindly to that. It's a terrible environment for new staff I'd say don't bother.
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Overall rating

Based on 87 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture

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