IHG Hotels & Resorts
Work wellbeing score is 70 out of 100
4.1 out of 5 stars.
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IHG Hotels & Resorts Employee Reviews

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United Kingdom189 reviews

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3.9Work-life balance

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1 team 1 dream

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It’s been the most lovely job I had, the people who was working in the coffee shop (burr and co) becomes my friend. Unfortunately after covid we are been all redundant, and this is the most bad part of working there.
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Vocco Reading

Voco Reading runs for the benefit of the manger who has no people skills or management experience The lack of trust from management is unreal they think everyone is out to con them




Everything management bad
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Insights into IHG Hotels & Resorts

Based on 61 survey responses
What people like
  • Ability to meet personal goals
  • Clear sense of purpose
  • Feeling of personal appreciation

Fast paced, good progression

Great place to work, no day is the same in events keeping you on your toes adapting and preparing to new menus. Great acknowledgement and support from senior staff
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Worked for this company a few months. Management not helping in any cases, employees ashamed for being sick and colleagues acting as bullies in highschool.
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Stressful, toxic, over worked

Following an unimpressive yet positive interview process, was practically ignored on joining.Zero inclusivity was exercised.Use all the usual buzz words to tick boxes, mental health, inclusivity, diversity, yet in reality quite the opposite.


Free on site parking, mental health days


Over loaded work, long hours, not enough collaborative work amongst certain peer groups
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Good place fun to work

Nice company . Training available. Fair wages. Growth. Fair discount and deals on food and beverage. Discounts on traveling or accomodation in different destination.
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Buen ambiente de trabajo

En 4 años no he tenido ningún problema,así que satisfecho.
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Horrible Experience

The point is that for a year they managed to exploit me in the true sense of the word with a salary that is never equal to the hours worked! Pure exploitation. The management is run by wise guys who don't treat others for their skills and competences. You are just a number.
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Okay place to work

An alright place to work. Can get stressful at times as you’re mostly working alone. Upper management/HR could do with some improvement however it’s pretty much the same with big cooperations
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Poor management

Unhealthy management culture and needs a restructure it could be a great place to work if the atmosphere was not so toxic, unapproachable and hostile. The staff deserve better for the amount they give!


Wages and some staff


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Possibilità di crescita

In 3 anni sono riuscita a diventare IHG Loyalty Champion (poi chiamato Experience Champion) e poi trainee duty manager. Però è da dire che ero a Londra, non so se in Italia sia lo stesso. Tanto lavoro ma anche tanto divertimento con i colleghi. I manager tutti amici!
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Terrible working conditions

Face paced long hours and poor pay. Management hardly there no support at busy events undervalued staff high turnover of staff because of this . You have smallBreaks and the food is terrible leftovers for staff. Health and safety are not followed if any auditor is due. Dirty hotel .
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Great brand to be a part of!

voco hotels is a great brand to be a part of! The brand represents an unstuffy, thoughtful and charming nature. It cares about its people and there are opportunities to grow and develop your career if you want to!
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A hellish place to work.

The only positive thing I can say about being a barista at IHG Edinburgh was that the pay was good and most of the team are lovely, other than that my experience was terrible. To start the coffee shop is always last on the priority list when it comes to care from management, therefore it was always left understaffed, understocked and often completely closed for no reason other than they needed extra staff elsewhere, so only apply for this job if you are happy to feel unappreciated, undervalued and not cared for. Also anytime I brought up my feelings about this to my supervisor it was met with criticisms of my work, being told that the problems stemmed from me and my colleagues “not working hard enough”.I never once heard any positive feedback about my work, even though it often felt I was leading the team as the supervisor was pretty much always elsewhere, my colleagues and I were almost exclusively negatively and condescendingly criticised and our ideas for the coffee shop ignored.I also tried to seek out opportunity to learn and grow by speaking to the manager about wanting to learn more about a supervisor position as I felt like I was qualified and would do a great job, however this was also ignored.I would absolutely not recommend this job to anyone, in my entire working life I’ve never worked somewhere ran so poorly with such little care, effort or support from supervisors and managers. When I first started I was enthusiastic, willing to learn and overall happy to be there and 9 months later I was extremely stressed, frustrated and hated being there.


Wages, friendly staff


Lack of support from management, no opportunity for growth, long hours, extremely stressful, unprofessional supervisor
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Salary reasonable, lower rate group hotel benefits, provide meal on shift, but every month payslip not clear, management no reply email.

Busiest in high seasons.Everyday is competitive day.Short staff, agencies come to help.Staff lunch not deliciousWork in independent Normally, no day off on weekend.


Free lunch


Payslip not indicate the cut off day and over time record unclear
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Great staff shame about the serious lack of management

As above the staff are great, and work incredibly hard, it's a real shame they are terribly over worked due to poor higher management, I worked at one of the few sites that has an onsite area manager and a hotel manager neither of which were actually interested in making any improvements, 200 plus people in house and you'll be lucky if they let you have 1 chef and a potwash in the kitchen,
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high pressure, fast paced environment. low level staff are not valued, and there is resentment towards those who won't work extra shifts. fairly friendly customers and co workers. should be paid more!!!!!
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my place of work housekeeping department my manager the best made our day very nice

I am no longer in the company but I will return one day I loved working there I left because I needed a break and take care of my body that was billing me and my extremities hurt a lot otherwise great
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Fun, team based

Put more in. You get more out of it. Need good communication skills. Need to be good with people. Well spoken. Prepared to work hard and need to take ownership while you’re on shift.


Great team


Long hours
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Fast paced workplace

Nice place to work in terms of the other staff members (staff and chefs as well as the main manager) however some higher members of staff were very rude and shouted at staff members in front of customers. One in particular that made me not want to come to work when I knew she’d be in. One day shouted at me for a table that had dishes on it for 30 minutes when I was 10 minutes into my shift and has been very busy the whole time.They need to work on the rota being sent out as there were times we didn’t get till Sunday night for the week so you couldn’t plan any sort of social life.
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Like many places,Just a number

Management do not listen to staff and talk over you when having a work related discussion and very standoffish especially office staff.Good points, very few, however most staff are friendly.Not worried giving my initials as no longer work there.CS.
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Overall rating

Based on 3,731 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture

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