Work wellbeing score is 72 out of 100
4.1 out of 5 stars.
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IHG Hotels & Resorts Employee Reviews for Housekeeper

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Job Title
Housekeeper10 reviews
United Kingdom10 reviews

Ratings by category

3.9Work-life balance

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Found 10 reviews matching the searchSee all 3,844 reviews

Salary reasonable, lower rate group hotel benefits, provide meal on shift, but every month payslip not clear, management no reply email.

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Busiest in high seasons.Everyday is competitive day.Short staff, agencies come to help.Staff lunch not deliciousWork in independent Normally, no day off on weekend.


Free lunch


Payslip not indicate the cut off day and over time record unclear
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It depends on the day

The job is easy but quite heavy job (if you have a good physique). It pays well. There are a lot of rooms to do in peak seasons but at the beginning of the year, there is no job to do.
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• Training staff on new housekeeping functions, techniques, efficiencies

Ensuring high standards of cleanliness, hygiene and tidiness • Maintain supply levels of housekeeping bases and trolleys • Supervising daily task of cleaning – rooms, bathrooms, corridors, public areas • Training staff on new housekeeping functions, techniques, efficiencies
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What you would expect...

Housekeeping is housekeeping. Hotel in general is fab to work for. Staff are lovely, its just a busy environment. Days aren’t too long, good length of breaks are given though. Only bad thing about the job is how hot the hotels can be during the summer when working.
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You won't get paid for your work.

If you expect to get paid for the job you do, do not work here. 2 months after I left I'm still waiting to get paid for my work. They keep saying tomorrow.




The payroll department
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Insights into IHG Hotels & Resorts

Based on 72 survey responses
What people like
  • Supportive environment
  • Clear sense of purpose
  • Feeling of personal appreciation

Poor management

Too much work in so little time .Even if you do your job good,your supervisor will definitely find out some mistakes and will turn you around to fix them every time,no matter how insignificant they are. You may find yourself in the situation that you don't have a cart,or cleaning products if you are late. The good part was the cafeteria. The food was very good and also free.


Free lunch


Poor supervising
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Always on your feet so you have to have good stamina , have to have good communication skills, able to work in a team, good time keeping when it comes to different rooms.
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my day starts with a meeting of the previous day workload approval and the mistakes made, followed by the present-day assignment and areas where emphasis should be laid.
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Productive workplace

Experienced in performing duties in assigned section and taking care of room cleanliness, good condition, guest satisfaction at high standard. I enjoyed this work and did it with big responsibility, attention to details and took actions to achieve best possible results.
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Productive and excellent Place to work

Working With Continental Hotel was one of the best experience i have had working with any company.Unfotunately due to leaving for another country i gave up that job.However,because of my experiences working with Continental Hotel in the UK, i would welcome working for them here in the USA. Continental to me represent honesty and integrity.
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Housekeeper at IHG Hotels & Resorts

Estimated salary
£9.99 per hour

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Overall rating

Based on 3,844 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture

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