IHG Hotels & Resorts
Work wellbeing score is 71 out of 100
4.1 out of 5 stars.
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IHG Hotels & Resorts Employee Reviews for Receptionist

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Job Title
Receptionist8 reviews
United Kingdom8 reviews

Ratings by category

3.9Work-life balance

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Found 8 reviews matching the searchSee all 3,795 reviews

Good place fun to work

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Nice company . Training available. Fair wages. Growth. Fair discount and deals on food and beverage. Discounts on traveling or accomodation in different destination.
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Bad experience

Not caring at all about its employees. Really bad treatment and used for tasks that does not suit the job, luggage porter...catering help, etc. Absolutely lack of respect.
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Insights into IHG Hotels & Resorts

Based on 70 survey responses
What people like
  • Clear sense of purpose
  • Ability to meet personal goals
  • Feeling of personal appreciation

Horrible nasty people!

This is one of the worst places I have ever worked, in fact I'd rather be unemployed than work here. There is zero training and the Management only care about their own group of favourites. The "favourites" are mean and seem to get joy out of what I can only call bullying and speaking horribly about other staff and Managers. I was let go because my probation period had ended and I wasn't performing to their standard!! WHAT STANDARD I HAD NO TRAINING!? The General Manager is never anywhere to be seen and is a horrible man and his Assistant Manager is very rude and also horrible. The Head Receptionist is a bully who seems to enjoy harrasing people instead of training them or helping. You will be left on your own and talked about in a nasty way. SO DO NOT WORK FOR THESE MANAGERS, THEY ARE HORRIBLE I
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Professional yet warm environment

As a Main Receptionist at the front of house impeccable customer service and a professional image is paramount at all times Main point of contact for customer service and guest queries/requests in a 294 room four star hotel serving Gatwick Airport. Processing reservations and invoices via OPERA PMS system. Check-in, Check-out and billing. Process room allocations and reservations. Currency Exchanges. Management was both effective and supportive. I had a good relationship with my managers. As you would expect, the workplace culture was very professional and collaborative. I also made some friends in my colleagues that I see outside of work. The hardest part of the job is the changing shift patterns and my home/social life. I also need to earn more money. The most enjoyable part of my job is communicating with people from all different walks of life I also enjoy the opportunity to sell upgrades and IHG memberships. Both of these things really plays to my strengths.


Customer service and sales opportunities.


Unsociable hours and low salary.
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great place to work

busy shifts good people who work there however unsuitable hours great customers, good relations, free dinners, can be stress full


free dinner


unsociable hours
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its not bad its an alright place to work.

its not bad its an alright place to work. good and friendly environment


free lunch


long hours and short breaks.
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Change of career needed

I have worked for the company for nearly 6 years and there is no room for progression, I would also like to move away from the hospitality industry and try something knew.


knowing the customers


hours, pay, management
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Fun and exciting

Working with great people in a fast paced environment. Customer feedback is essential. This company thrives on return custom and loyal guests. The ever changing needs of the guests certainly keep you on your toes.


Dinner/lunch provided every 8 hr shift plus discounted Hotel stays


evenings, weekends, bank holidays, Christmas holidays. 8 hours between late and early shifts.
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Receptionist positions
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Receptionist at IHG Hotels & Resorts

Estimated salary
£10.76 per hour

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Overall rating

Based on 3,795 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture

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