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2.8 out of 5 stars.
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Ideal Carehomes Employee Reviews

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United Kingdom229 reviews

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2.6Work-life balance

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Could be better managed!

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What is the best part of working at the company?The residents always came first for me, most of the staff were really nice.What is the most stressful part about working at the company?When management wasn’t in control!What is the work environment and culture like at the company?The environment was nice, culture was fineWhat is a typical day like for you at the company?It was busy and at times frustrating! Due to who was managing the home!
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Challenging but very rewarding job.

Each day for me is different, reprioritising sometimes every few minutes. The challenges are real as I'm dealing with people. The job is hard but so rewarding. It's like working in a five star hotel where the Residents live how they want. Everyone is friendly. Care is hard, but it takes a special kind of person to do what we do. 12 hour days working to a 3 on 3 off rota. I love being part of the Lime Trees family and really glad the Home Manager gave me a chance to shine. I would encourage anyone to apply. To see the Residents happy and enjoying life is the best part of my job.


3 on 3 off, good rate of pay, paid breaks.
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Insights into Ideal Carehomes

Based on 108 survey responses
What people like
  • Fair pay for job
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • Support from manager

Unsupportive, overworking and prejudiced work environment

Employees are completely overworked and unappreciated by management. Staff turnover is high and if you have mental health issues you will be discriminated against by the management, the care is sub par as too much is under the radar.


Lovely residents


Unfriendly work environment
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Not person centred care

At ideal care homes its all about bums in beds and the time you get to spend with them is very very minimal. The amount they pay and the actual care they get is terrible.Always short staffed and I have no idea how they get away with such limited staff to residents




Short staffed
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lovely stagf

Great place to work happy cheerful home lovely and clean home plenty of activity great food with varied diet staff are like a family everyone gets on
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Great place to work

An amazing place to work but home manager was very unprofessional and rude . Felt pushed out and not given support in developing skills. Most staff members were amazing but no one stayed long enough to create a good team work and acceptance within
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Recommend to go undercover there, and can get true honest reflection on place and management .Not the place for easily offended, and who likes to be honest and tell the truth
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It’s a good job nice pay and good work environment do miss it but management did not give enough support at all so would not reccommend at alll
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The best values

I have worked in care for over 10 years and I can honestly say Ideal are the best care company I have worked for, their values and morals for our residents are everything I stand for and work for. All the staff (in house, head office, directors etc) are always on hand for support and advice
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Minimal staff and expected to carry out all work nights get blamed for everything and there us no tean commaradery. Wages are ok but the amount if work expected in 12 hrs with only 4 staff or less Is unachievable
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No support from management

I was so excited after the interview to start working for the company and thought the training was great, so much fun. Unfortunately this changed within a few weeks and I saw reality. Some great hardworking staff here that truly care about the residents but they have so much to do they don’t have time to spend quality time with the residents through the day. Social media is made to look like it’s full of activities every day but the reality is it isn’t as staff are so busy with no support from management and nothing is ever good enough, always wanting more. The most enjoyable part of the job is the lovely residents but the hardest part of the job is trying to speak to management if you have concerns. You are quickly shot down if you dare have an opinion. Management have zero compassion for staff unless their face fits. Only interested in profit and saving money where they can.Don’t work here if you want to stay sane


Local to town


Have to pay to eat the food
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not supported within role. over worked understaffed. all staff fed up management are not well led. no time for residents within the day. very rushed and not nice
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Very stressful place to work no support from management

Loved this job when I first started then went down hill ,good for promotion and career prospects but once there no support no training just expected to know what to do . Have an opinion and your out . Not enough staff to look after the residents considering the amount they are paying . Constantly told there are enough staff if you dont like it theres the door really poor attitude.


Left over food


Long hours constantly asked to do extra
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Great and friendly staff! You get supported when you need it! Very understandable at times. Definitely recommend if anyone is looking to work in a care home.
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Great Place To Work.

I have been working here since it opened in October 2022, It is a great place to work and everyday is different. the hardest part of the job is watching our Respite residents go back home and they become part of the Millcroft Family.
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Very encouraging management and lovely team.Residents are extremely sweet and days are spent happily 💗.Staff help.each other and always supporting each other.
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The higher managment are in total control, manager just a face. Everyone treated as disposable and no support. Dislike idealcare they leave few staff and dictate not understaffed. Not allowed to have an opinion. Terrible treat you rubbish. Best staff leave. They advance people before they are ready then fire too quick. Terrible be warned.


Allowed to eat scraps but only in staff room


Long days treated as disposable
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Nice environment great support

The company as a hole is probably one of the best I’ve worked for my home in particular is amazing . staff are well supported and it’s a lovely environment to work in every day .
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Caring, supportive of residents and staff

I have been with ideal since the home opened, and iv gotta say its the best home iv worked in for the care and excellent treatment of residents and staff
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Under staffed

The trainer tells you how supported you will be. This is untrue. There is a high turnover of staff. Quite often there are not enough staff to meet the residents needs.
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Don’t care for staff

Understaffed all the time, constantly being asked to pick up new shifts or work nights. Always on top of you when you haven’t had time to get something done because of being understaffed. Training goes on about how much they care for the staff, they don’t at all. Still asked to come in when ill and not listening to complaints
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Overall rating

Based on 238 reviews

Ratings by category

2.6 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.6 out of 5 stars for Culture

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