Integrated Care 24 Ltd
2.1 out of 5 stars.
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Integrated Care 24 Ltd Careers and Employment

Work happiness
Scores based on about 11 responses to Indeed's survey on work happiness
Work Happiness Score
Do people feel happy at work most of the time?
Below average
Do people feel their work has a clear sense of purpose?
Below average
Can people generally avoid feeling stressed at work?

About the company

  • CEO
    Dr Andrew Catto
  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    £25m to £100m
  • Industry
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Salary estimated from 2K employees, users, and past and present job advertisements on Indeed.

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Rating overview

Rating is calculated based on 70 reviews and is evolving.


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Work-life balance


Health Advisor in Ashford, Kent
on 28 January 2021
Call Centre
Endless issues with pay and rotas. Some really supportive colleagues. 1 or 2 great managers. Interesting job but quite stressful. Great stop gap. If you have mental health issues this job will push you over the edge.
Call Handler in Ashford, Kent
on 7 April 2021
Managers who chase you back from the toilet when you're in the middle of a toilet break... when service level increases you're breaks are moved and asked to delay putting more pressure on you. Staff work for minimum wage, no bonus, unfriendly rota's, if youre face youll go far but if it doesnt which it more than likely wont, youll be picked on and unhappy at work, the reviews dont lie..lack of diversity!! any excuse to extend probation any excuse to stop you from getting a higher pay band on a pay review
Call Handler in Ashford
on 26 March 2021
Proceed with Caution
No work life balance because resource planning aren’t too worried about you having a life. Don’t expect for your team manager to catch up with you ever to see if you’re okay or what they expect of you as an employee. Unfair work balance between the 2 systems they work with, half the employees do more work in a shift than the other, If you are new expect to work a lot harder than those paid more but in the same job role.Awful experiences with Team managers, they gossip and play favourites, expect to be ignored if they don’t like your personality. Company overall is unprofessional in their work practices towards employees.
Health Advisor in Ipswich
on 20 March 2021
Managers need to learn some people skills. Getting told by one manager that I’m doing well then told by other managers that they didn’t think I could make the grade. Lots of favourites and if you aren’t one of the chosen you basically get ignored. Promises made to complete final part of training but this never happened. I would have liked to be given the chance to complete that and the final assessment but this never happened. A 6 month probation turned into 3 months. Why was I told constantly by the coaches that I was doing well and then get told Goodbye. Other call handlers and coaches are great but that’s about it.
Health Advisor in United Kingdom
on 18 March 2021
Terrible Orwellian Company
Awful company in every single way you can imagine:Need to check all payslips as regular pay discrepancies Terrible Covid policy enforcement putting staff in active risk No advancement opportunities and if you finally get promoted to a coach there is no pay increase Holiday is difficult to book and is paid at your lower rate even if you take holiday on weekend etc If your ill in your first year its unpaid If your ill due to Covid more than once its unpaid Shifts are inflexible and often changed last minute Minimum standards for everything health, pay, benefits safety etc I could go on and on but this company is a joke they don't care about their staff in the slightest and if you have any other options I advise you look elsewhere or be prepared to be taken advantage of at every opportunity possible.
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Questions and answers

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Interview insights

Insights from 61 Indeed users who have interviewed with Integrated Care 24 Ltd within the last 5 years.

Unfavourable experience
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Process takes about a week

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Phone experience

Shared on 16 July 2020
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