irwell valley homes
2.7 out of 5 stars.
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Salary estimated from 306 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 6 reviews and is evolving.



Contact Centre Agent in Salford, Greater Manchester
on 2 February 2022
Agile working and flexible
Changed alot in the past few years, alot of good staff have left and jobs don't seem to be secure. Not many opportunities to progress and all dependant on if your face fits.
Repairs team member in Manchester
on 21 April 2022
Customer service does not exist
Poor customer services leaving tenants with poor properties often damp and mouldy and it’s very hit and miss whether repairs ever get done , repairs technicians of all trades are lazy and do the minimum and rarely raise follow on works correctly, often not doing anything at all leaving tenants frustrated at the extremely poor service they receive , their managers don’t seem to care and either think this is ok or simply cannot be bothered to manage properly , the repairs team needs big changes to get customer service where it needs to be, many new starters leave when they realise how bad the repairs team is and many tenants deserve much better.
Communications Specialist in Salford, Greater Manchester
on 11 February 2022
I love working somewhere where I know I can make a difference.
Irwell Valley is a great place to work. I have worked here for 4 years now. They have an agile culture, encourage innovation and development and trust you to get the job done. The management is great and they are always encouraging you to go the next step and develop your career. The organisation is going in the right direction and I am excited for the future here.
Community Investment Manager in Salford, Greater Manchester
on 11 February 2022
Great place to work collaborative teamwork across the organisation. New people quickly become part of the team Great opportunities to learn and grow!
I am in a role that allows me the freedom to use my own initiative without being micro managed. I am supported from the top down and feel appreciated for the work I do. Irwell Valley has the best interest of its customers at the heart of everything we do and in order to do this it has a range of great benefits for the colleagues to support them in their work and home life balance. The ability to work agile enabled us all to continue to work and support each other during the pandemic, whilst keeping in regular contact with our customers. Colleagues have a voice to question, challenge and suggest changes or improvements through the Colleague Forum.
Repairs Administrator in Salford, Greater Manchester
on 8 February 2022
Clicky culture with no integrity
Company is good if your face fits with management and the clicky crowd. Decisions made without clear thinking leaving departments in disarray and experience hard working staff leaving. Pretends to be inclusive and welcoming of diversity, this starts and stops at the pictures on their website and information newsletters to the tenants and customers, just a ticking box exercise. More recognition if you volunteer than doing your role and going above and beyond. Shame some compromise their morals to be part of the condescending culture.

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Interview is average
Process takes about a day or two

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Shared on 6 July 2020

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