Happiness score is 45 out of 100
3.5 out of 5 stars.
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itsu Careers and Employment

Work happiness

Scores based on about 25 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Do people feel they often learn something at work?

About the company

  • CEO
    itsu Execs Team
    approve of itsu Execs Team 's performance
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Restaurants & Cafes
  • Link
    itsu website
Learn more


Browse jobs by category


7 jobs


Salary estimated from 416 employees, users, and past and present job advertisements on Indeed.

Food Preparation & Service

Rating overview

Rating is calculated based on 118 reviews and is evolving.



Team Leader in London
on 14 May 2022
Management and Work load
Honestly when I started this job it was amazing I loved it, everything was well managed along with a great team. Now it’s just horrible I cannot stand being in the shop anymore but I need to pay my bills until I get a new job. First of all the management is horrible they literally don’t care but pretend to when their job’s on the line, there’s less and less staff leaving the leaders to do everything and that leaves us very exhausted, doing a 9 hour shift for five days straight plus doing the things TMs do then your TLs duties if you don’t get sick then you’re superhuman, I’ve also had enough of OPs managers they are horrible like almost inhumane they do not care about what happens to people in the shops, and don’t ever complain to them they won’t turn a blind eye. I just want to say this company isn’t what many people may think it is, it just draws you in because of the good pay rate but gets worst when you start working there, leaders are overworked, TMs aren’t enough and management is garbage.
Team Leader Customer Service in London
on 16 May 2022
Very disappointed
After 3 years , I just can tell you that if you want to grow will need to work lots of hours for free. Let’s not speak about the manager, the worst person that I ever meet in my life, sitting just in the office, doing nothing, same times just disappearing in the lunchtime, no support, working under staff and with a lot of pressure. Very very very disappointed!
Team Leader in London, Greater London
on 5 May 2022
The managers expect you to work like a machine
+ dealing with people+improve your communication skills+improve your leadership skills+make new friends-Team Leader rule is fake, you don’t get paid for overtime and the managers blame you for silly thing.-you only get 100-150 more than Team members a month which is not worth it.-Your hard work is not appreciated by the managers they will always find something to blame you. -The bonus is not guaranteed, and the company cut the team members budget which means you have less people working for the company, which cause a pressure on the team.Closing the FOH is not easy especially with the staff shortage.
Rice Pro in Leicester Fosse Park
on 22 April 2022
Great Place, Always Opportunities to Grow
Working for itsu the latest 7 months has been fantastic, I left my job to work here and it’s the best thing I did. The Whole Team is amazing including the mangers! I actually enjoy going to work. Working here makes you feel part of a “little family” cheesy as it sounds! I’d recommend working for itsu to anyone as you get looked after you have opportunity to grow within the business. (Rice , Hot , Box , Maki, Fish and Foh) they also have promotional opportunities to gain extra £ if you work hard! Hours are great, they love you to enjoy work and home life so the try give you the hours you want and need. Itsu also make learning FUN not boring sat in an office they use an app it’s fun and obviously hands on training!
Team leader service in London, Greater London
on 21 April 2022
I would maybe reccomend
I work here for 6 years now (with a break of a year).In the beginning i just loved it,felt cared for,appreciated.I really miss the good old days!After the break with the COVID everything changed.It's just really pressing now.Everything.My general manager are trying her best and she is doing really well but the rest of the managment...i can't even.Sometimes they are so unprofessional,i am shocked.Calling you to work even when you are sick,always complaining,gossiping.The leaders are trying their best too but you can tell it's too much for them too.Just everybody in general is tired.Nobody even wants to participate to staff meetings anymore.The monthly salary for the leaders is just bad.Always working for free,so many extra hours worked and not paid.Some staff gives so much without getting even recognition in return.I could go on and on about this but nobody would care anyway.I am dissapoited with where this company ended up now.Pros : paid breaks/kind of enough hours/food is good/some of the staff are niceCons : unappreciated/nothing is ever good enough/last minute rota/tasks are not spread equally

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Questions and answers

People have asked 33 questions about working at itsu. See the answers, explore popular topics and discover unique insights from itsu employees.

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  • Interviews
  • Working Environment
  • Working Hours
  • Benefits
  • Hiring Process
  • Background Check
  • Dress Code
  • Salaries
  • Shifts
  • Working Culture
  • Work from Home
  • Hiring Age
  • CEO

Interview insights

Insights from 122 Indeed users who have interviewed with itsu within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Where do u see ur self in 5 year ? Imean really? This was the dumbest question asked at this sector because it’s invalid! Not an office job yo

Shared on 11 May 2019

Can u work at 6:30 am in the morning / can u work weekends? Where do u see yourself in the next 5 yrs.

Shared on 14 May 2018

"Are you available?"

Shared on 11 March 2018

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