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4.1 out of 5 stars.
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Jacobs Careers and Employment

About the company

  • CEO
    Paula & Simon Jacobs
  • Founded
  • Company size
    201 to 500
  • Industry


Salary estimated from 558 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 42 reviews and is evolving.


Enforcement Agent in South East
on 29 April 2021
Really supportive
I have been amazed at the level of training and support offered from Jacobs. Have supported and helped with family issues during COVID and couldn’t be more welcoming. They expect you to work hard but reward you for doing so.It’s obvious why so many are loyal to them
Collections Agent in Birkenhead, Merseyside
on 7 May 2021
Management only care about there bonus and put huge pressure on staff, Awful atmosphere in the office used to be a good place to work with good pay But has gone drastically down hill and is now like any other call centre probably just as bad as The Contact Company
Collections Agent in Birkenhead, Merseyside
on 20 April 2021
Professional and Encouraging Environment
The interview process was different to what it usually would be due to the current climate (I had an extensive phone interview). The training is thorough and inclusive (two weeks intense with small groups, so you won't feel left out and will always get the support you need). The support is ongoing even after training - always encouraged to ask for help etc. The office is fast paced but always a good mix of laughs with everyone. Good pay and benefits.
Enforcement Agent in Nationwide
on 16 April 2021
Great company that looks after their staff
When I first applied for the role of Enforcement Agent I had no previous experience in the role. I came from a background within the Armed Forces and was no stranger to working in a challenging and sometimes stressful environment. Since leaving the Armed forces I found it difficult to adapt to civilian life and really gain traction with other jobs I had been in. Since being at Jacob’s I found not just a job, but a career I could really throw myself in to. It satisfied all the needs I was craving since leaving the forces. Don’t get me wrong the role of enforcement agent is challenging and can often be stressful, but once you find your rhythm and your own way of working you can make the job work for you just as much as you work for it. Management is always on hand as well as helpful teams in the office to facilitate any needs or questions you may have to carry your job out. An outstanding level of training is provided and you are given the tools you need to succeed.
Enforcement Agent in South East Bedfordshire
on 16 April 2021
Good company once your in working properly,
New to the business but had great training, hours u can work around your life as long as you do your 40 hours. Can earn big money if u put in the effort.Helps when you get a good trainer,

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Questions and answers

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Interview insights

Insights from 39 Indeed users who have interviewed with Jacobs within the last 5 years.
Favourable experience
Interview is average
Process takes about a day or two
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