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Jacobs Careers and Employment

About the company

  • CEO
    Paula & Simon Jacobs
    approve of Paula & Simon Jacobs's performance
  • Founded
  • Company size
    201 to 500
  • Industry
  • Headquarters
    6 Europa Boulevard, Birkenhead CH41 4PE
  • Link
    Jacobs website
Learn more


Browse jobs by category

Customer Service

1 job


Salary estimated from 997 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 43 reviews and is evolving.



Enforcement Agent in North Wales
on 25 April 2022
Work life Balance is good + good wages
I have been with Jacobs nearly a year, I would find it difficult to change jobs or company now unless something amazing came along , the pay is very rewarding and the hours can be flexible. Company car and fuel card. The management and owners try to look after you in the best way.The job has ups and down days like most jobs and sometimes can be hard to make money however it's really depends on the work and your attitude to do better.There isn't many company's where you can do the required work if you work hard and do what's required then you won't get complaints.
Administrator in Birkenhead
on 1 April 2022
It pays the bills
After working at jacobs for some time , it started off well and enjoyable, management seemed ok and fair , as time goes on you do start to understand that there isn’t much progression, a lot of bullying that is reported and not dealt with , management forced the staff currently working still at jacobs to write good reviews to get staff , very little in the way of fair pay , and no hybrid or remote working , good thing the work is easy , generous Christmas holidays
Collections Agent in Birkenhead, Merseyside
on 7 May 2021
Management only care about there bonus and put huge pressure on staff, Awful atmosphere in the office used to be a good place to work with good pay But has gone drastically down hill and is now like any other call centre probably just as bad as The Contact Company
Enforcement Agent in South East
on 29 April 2021
Really supportive
I have been amazed at the level of training and support offered from Jacobs. Have supported and helped with family issues during COVID and couldn’t be more welcoming. They expect you to work hard but reward you for doing so.It’s obvious why so many are loyal to them
Collections Agent in Birkenhead, Merseyside
on 20 April 2021
Professional and Encouraging Environment
The interview process was different to what it usually would be due to the current climate (I had an extensive phone interview). The training is thorough and inclusive (two weeks intense with small groups, so you won't feel left out and will always get the support you need). The support is ongoing even after training - always encouraged to ask for help etc. The office is fast paced but always a good mix of laughs with everyone. Good pay and benefits.

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Questions and answers

People have asked 14 questions about working at Jacobs. See the answers, explore popular topics and discover unique insights from Jacobs employees.

See questions about:

  • Interviews
  • Working Environment
  • Working Culture
  • Dress Code
  • Hiring Process
  • Promotion
  • Salaries
  • Work from Home
  • Working Hours

Interview insights

Insights from 44 Indeed users who have interviewed with Jacobs within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Jacobs locations

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