Jaywing Employee Reviews

Jaywing has been built by acquiring other businesses and you can tell because the culture is inconsistent and leadership underpowered for the size of the organisation.

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Miserable place to work, dead end job on the phones

Telephone Operator (Former Employee) - Swindon, Wiltshire - 3 November 2020

I worked there a few years ago and I had to call customers of Nationwide to ask how they found the service.They didn't do anything to make the job more pleasant and bearable. I can't see how you'd progress off the phones either... Turn over is extremely high. I remember dreading going into that building every day. Every second I was dying inside waiting for this mind numbing work to be over (just reading the same script to customers over and over). But I needed the money (minimum wage shall I add). My overhead would moan I wasn't writing down all the customer's feedback word for word but how can you actually do that 100% accurately when someone naturally talking very fast. It's just unrealistic.

Pros

Bright building

Cons

Dead end job, minimum wage, phone team leaders reluctant to help

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Very dry and stultifying atmosphere

Customer Service Advisor (Former Employee) - Swindon - 22 October 2019

No promotional opportunities Staff are not supported at all by management Very much "do as I say don't do as I do" Errors and breaches overlooked for top sales performers Favouritism and bullying abundant and ignored by managements

Pros

day ends at 5pm

Cons

everything else

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Lovely people, good atmosphere

Campaign Development Executive (Current Employee) - Swindon, Wiltshire - 15 May 2019

I am currently a Business Development Excecutive/Campaign Development Executive, in Swindon, I started in Feb 2017 to present time. Challenging, fun, job satisfaction, good benefits. I have learned a lot and I am currently working towards an ILM in Team Management.

Pros

Excellent people

Cons

Parking

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Good team

Business Development Executive (Former Employee) - Swindon - 30 October 2018

Great place to work for good team spirit, nice surrounding and people you work with are nice, good place to work for and good support. Get a permanent position and your made.

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Productive and Fun Workplace

Business Development Executive (Current Employee) - swindon - 21 November 2017

Working at Jaywing I have been expected to work across several different campaigns and adapt to the needs of the business. My job consists of making outbound calls to businesses across the UK and establishing how the service we are providing can help assist them.

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Dead end

Business Development Executive (Former Employee) - Swindon - 10 September 2017

If you are on the phones then it's highly likely you will remain there. Very little chance of progression for people who work hard. High turn over of staff due to high pressure environment with little pay and little bonus can be achieved.

Pros

Friendly co-workers

Cons

Poor communication from middle management

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Great place to work

Call Centre Operative (Former Employee) - Swindon - 9 January 2017

The staff are very friendly and are always there to help you if you need help. They always praise you when you do well. Nobody's ever left out when new things happen and you always have a chance to build new skills and relationships.

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Life Span

Telephone executive (Current Employee) - Swindon - 16 May 2016

High turn around of staff. Not great hourly rate for the job itself, but they do look after you in respect of needing time off or swapping your shifts.

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Telephone Researcher Executive (Current Employee) - Swindon - 30 March 2016

good company to work for, they try to be flexible around appointment you may have. supportive with training needed to meet KPIs.

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PR Outreach Executive

Proactive and fun work place

Team Leader (Current Employee) - Swindon - 15 September 2015

Great people and great building. The people you are working with make all the difference and we are growing which is very good news

Cons

week end work

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Good fun place to work always lots going on

Customer Service Executive (Current Employee) - Swindon - 30 March 2015

The project I work on is not usually very pressured, we are a small team that work and play together. We get the job done and exceed all our SLA's. The overall management style is pretty much "Hands Off" and everyone is allowed to manage their own areas of responsibility. That said, it's a younger workforce and the Campaign Managers have a harder time of it keeping them all in line and focussed on the task in hand. The most enjoyable part of the job is helping customers to get what they need. The hardest part of the job is maintaining SLA's when there isn't the volume of calls.

Pros

Fun and happy place to work

Cons

Little opportunity for progression.

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Fun place to work

Business / Campaign Development Executive (Current Employee) - Swindon, ENG - 16 March 2015

Working at Jaywing has been a fabulous learning opportunity and the people working for the company are fantastic. A typical day would include: making calls, updating database, having calls reviewed, making sure all information is accurate and company policies are adhered to, checking EIS to make sure that all personal targets are over achieved.

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Hard working and enjoyable

Telemarketing Executive (Former Employee) - Swindon - 17 January 2015

When working for Jaywing I made outbound Business to Business calls for a client which improved my telephone communication. Targets were set for the team and rewards given when achieved. Jaywing provided the opportunity to further progress in the business as the temporary assignment came to an end.

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Productive and fun workplace

Collect+ Customer Service Advisor (Current Employee) - swindon - 17 November 2014

Great people and enjoy working here. A lot of miscommunication but still look forward to coming to work.

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poor Managment

Customer service assistant (Former Employee) - swindon - 19 October 2014

The co wookerrs were great but the management is aweful they take no care for mental disabilities and illness I had 6 weeks off due to illness which caused hospitalisation and they blamed me. the management have alot of issues with bullying and there is no room for career advancement. They were also constantly changing and have implumented systems that bypass work ethics to make people work 10 hour days in busy call center periods by "banking hours" forcing you to change shift paterns on a couple days notice.

Pros

nice view

Cons

long hours, short breaks, constantly changing

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An excellent company to work for who have an open door policy and actively encourage staff to be part of improving ways of working

Team Manager (Current Employee) - Swindon - 2 August 2014

As in all call centre environments productivity is key and it is important that staff are supported in their daily role. Jaywing has helped me develop my coaching and Team Manager skills in order to achieve this. They are a forward thinking company who believe in investing in their staff to help them perform well and as part of this I have now gained a greater understanding of how to run incentives in order to drive sales and performance. The management team are extremely supportive and approachable and this makes for a happy workplace. It means from the top down we all work well together and are focussed on achieving the best results for the company. The hardest part of the role is that we work for external clients and as such need to react to their needs and be able to change very quickly. Although difficult this also means we never get bored and are constantly challenged. The most enjoyable part of the job is feeling that I am part of a team and that what I do makes a difference. It is fabulous to be part of a young up and coming company and help them to develop and grow.

Pros

What I do matters and I feel a valued member of a great team

Cons

Young company who are still growing and cannot always match bigger companies benefits

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Good members of staff

business development executive & B2B Sales Manger (Current Employee) - Swindon - 19 September 2013

Pro-actively contacting business's throughout the UK to establish there fleet requirements. Provide quotations on required vehicles and also arrange demonstrations. Liaising with business owners and directors to try and ensure a successful and enjoyable sale process and retain future business. Within this role I learned a lot more about the motoring industry bettering my knowledge and also furthering my understanding of alternative acquisition methods. I was my own manager within this position. I have 1 co-worker in the whole business that is as trained as I am and we've worked side by side for a year helping each other to better ourselves within our roles. The hardest part of the day is to secure a sale undoubtedly but at the same time it is the most enjoyable part of the day as after you have put everything into generating the interest and doing the best to make the customer fell special with the tailor made quote you provide, Then once the order is placed and the unit is registered there is no better feeling of job satisfaction.