Customer Advisor in Leeds
The call center is great for progression, you learn about other departments and have the opportunity to shadow them. There is a lot to learn and remember, you don’t want to be asking questions on every call! Incredibly strict with lateness and absences, as it is a computer system you log into in the mornings, it works as a clock in and out system. You will be pulled up for being 30 seconds late!! Management is conflicting, you may find different answers from different people. Definitely a job you progress in and build a career with.
Customer Operations Advisor in Leeds, West Yorkshire
Wouldn't work here again
To Jet2 you are just another seat filled they don't care about employees health or wellbeing. They fore you into decisions that you don't want to make. Worst Job I have ever had I would not recommend working here unless you like employers who treat you like another number on the books and don't care about your health or additional needs. Management are so disrespectful as well! The workplace it's self is not a good atmosphere people are always constantly complaining about their role. The salary was not worth the amount of stress the place give you.
Resort customer helper in Overseas
Like any job it had it’s ups and downs but all in all it was the best year of my life! Every single employee working for the company are incredible all extremely supportive - very welcoming to those who are working on a UK contract. The employees working in the UK to ensure that everyone out overseas has support with anything that pops up we’re also amazing. Fantastic communication the way they do things is great it just works. Made some incredible memories by creating memories for other people.
This is an expanding company where you can develop and develop your skills to attain many varied opportunities.Customer service is at the heart of all the teams efforts.
Customer Service Advisor in Manchester Hangar
Starts off great then gets frustrating
I worked with Jet2 for just under 1 year. The training they give you is amazing, you make friends with your training team as you all start on the same day.My team leader was absolutely amazing & we had such a good bond as a team. I left the job as the shift times were bad (12pm-9pm Mon- Fri) they do have another shift which is 9-5pm but you have to work Saturdays. I also left due to the repetitiveness of the job. You’re saying the same things to the customers each day & doing the same amendments. You also get set break and lunch times which are chosen from you but the head office in Leeds. On some days you could have your 15 minute break then 30 minutes later you have your 30 minute lunch. You cannot be 1 second late over your break or lunch. If you go to the toilet then you’re timed on this. I was pulled up a number of times as I frequently go to the toilet as I drink 3L of water a day which I don’t think is fair. If you want to request a holiday then good luck! The holiday system is also ran by head office in Leeds. If you want a bank holiday off then there’s a good chance you won’t get it as there is so many people working for the company. All in all, great company to work for with salary bonuses every quarter but bad shifts & treated like a child.