and Jet2holidays
Happiness score is 72 out of 100
3.4 out of 5 stars.
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About the company

  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    £1bn to £5bn
  • Industry
    Transportation & Logistics
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Information Design & Documentation

5 jobs

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Salary estimated from 70 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Service Representative
£16,656 per year
Passenger Service Agent
£12,903 per year
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Rating overview

Rating is calculated based on 326 reviews and is evolving.


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Work-life balance


Customer Advisor in Leeds
on 30 March 2021
The call center is great for progression, you learn about other departments and have the opportunity to shadow them. There is a lot to learn and remember, you don’t want to be asking questions on every call! Incredibly strict with lateness and absences, as it is a computer system you log into in the mornings, it works as a clock in and out system. You will be pulled up for being 30 seconds late!! Management is conflicting, you may find different answers from different people. Definitely a job you progress in and build a career with.
Customer Operations Advisor in Leeds, West Yorkshire
on 7 April 2021
Wouldn't work here again
To Jet2 you are just another seat filled they don't care about employees health or wellbeing. They fore you into decisions that you don't want to make. Worst Job I have ever had I would not recommend working here unless you like employers who treat you like another number on the books and don't care about your health or additional needs. Management are so disrespectful as well! The workplace it's self is not a good atmosphere people are always constantly complaining about their role. The salary was not worth the amount of stress the place give you.
Resort customer helper in Overseas
on 31 March 2021
Honestly amazing
Like any job it had it’s ups and downs but all in all it was the best year of my life! Every single employee working for the company are incredible all extremely supportive - very welcoming to those who are working on a UK contract. The employees working in the UK to ensure that everyone out overseas has support with anything that pops up we’re also amazing. Fantastic communication the way they do things is great it just works. Made some incredible memories by creating memories for other people.
Captain in Manchester
on 24 March 2021
Great company
This is an expanding company where you can develop and develop your skills to attain many varied opportunities.Customer service is at the heart of all the teams efforts.
Customer Service Advisor in Manchester Hangar
on 21 March 2021
Starts off great then gets frustrating
I worked with Jet2 for just under 1 year. The training they give you is amazing, you make friends with your training team as you all start on the same day.My team leader was absolutely amazing & we had such a good bond as a team. I left the job as the shift times were bad (12pm-9pm Mon- Fri) they do have another shift which is 9-5pm but you have to work Saturdays. I also left due to the repetitiveness of the job. You’re saying the same things to the customers each day & doing the same amendments. You also get set break and lunch times which are chosen from you but the head office in Leeds. On some days you could have your 15 minute break then 30 minutes later you have your 30 minute lunch. You cannot be 1 second late over your break or lunch. If you go to the toilet then you’re timed on this. I was pulled up a number of times as I frequently go to the toilet as I drink 3L of water a day which I don’t think is fair. If you want to request a holiday then good luck! The holiday system is also ran by head office in Leeds. If you want a bank holiday off then there’s a good chance you won’t get it as there is so many people working for the company. All in all, great company to work for with salary bonuses every quarter but bad shifts & treated like a child.
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Interview insights

Insights from 205 Indeed users who have interviewed with and Jet2holidays within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

Was Mainly how you deal with customer conflict and deal with enquires effectivey

Shared on 17 July 2020
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