Work wellbeing score is 70 out of 100
3.4 out of 5 stars.
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Jet2.com and Jet2holidays Careers and Employment

Work wellbeing

Results based on 307 responses to Indeed's work wellbeing survey.
Work wellbeing score is Above average, 70 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Above average

Purpose

How meaningful people find their work
Above average

Stress-free

How manageable people find their work stress
Average

Satisfaction

How content people feel with the way things are at work
Above average

About the company

  • CEO
    Stephen Heapy
    71%
    approve of Stephen Heapy's performance
  • Founded
    2002
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Airlines, Airports & Air Transportation
  • Headquarters
    Leeds, England
  • Link
    Jet2.com and Jet2holidays website

Since its first flight to Amsterdam from Leeds Bradford Airport in February 2003, Jet2.com has grown at a rapid but reliable pace. More than 50 million customers have flown with its Friendly low fares. It has bases for leisure flights currently at Leeds Bradford, Manchester, Glasgow, Newcastle, Edinburgh, East Midlands, Birmingham, London Stansted, Belfast as well as overseas bases in Alicante and Palma.

Jet2holidays since its launch in 2007, the business's profile as a package holiday operator...

Since its first flight to Amsterdam from Leeds Bradford Airport in February 2003, Jet2.com has grown at a rapid but reliable pace. More than 50 million customers have flown with its Friendly low fares. It has bases for leisure flights currently at Leeds Bradford, Manchester, Glasgow, Newcastle, Edinburgh, East Midlands, Birmingham, London Stansted, Belfast as well as overseas bases in Alicante and Palma.

Jet2holidays since its launch in 2007, the business's profile as a package holiday operator has gone from strength to strength. It is now the UK's second-largest tour operator, welcoming more than 3.1 million customers on a Jet2holiday in the most recent year. The enduring success lies in giving customers great choice, great value, and ultimately great service.

In June 2017, we launched Jet2Villas, offering customers the freedom of a villa holiday with all the advantages of a package holiday - and all for just a £60 per person deposit! The convenience of a villa holiday, coupled with these package holiday benefits, means that Jet2Villas is already proving extremely popular with our customers.

Jet2CityBreaks also continues to be a popular choice amongst customers with options for shorter breaks in over 25 fantastic cities.

Our Operational Highlights

Our 100th Aircraft

In January 2019, we marked a major milestone when we took delivery of the last of 34 brand new Next Generation 737-800 aircraft from Boeing - taking the number of aircraft in our fleet to 100.

Our new fleet provides greater comfort for customers, in line with our award-winning VIP customer experience, including the 737 Boeing 'Sky Interior' and an enhanced cabin design that offers more openness and extra leg room.

Expanded Hotel and Villa Portfolio

Jet2holidays now directly contracts more than 4,000 hotels in popular package holiday destinations. Our collection of 2-5 star hotels continually expands as more and more holidaymakers enjoy our 'package holidays you can trust'.

Our hugely popular Jet2Villas package offering, incorporating a Jet2.com flight + car + villa, now offers a choice of over 2,000 leading villas, to suit all tastes and budgets.

Since launching Jet2Villas in June 2017, the freedom of a villa holiday coupled with all the benefits of an ATOL protected package holiday with car hire included, has proved an immensely attractive offer for customers!

We take people on holiday!

ATOL data published by the UK Civil Aviation Authority in October 2018 showed that, once again, Jet2holidays is the standout package holiday company for growth.

In the 12 months to 30 September 2019, Jet2holidays is licensed to carry 3.81 million passengers, an increase of almost 900,000 passengers over the previous 12 months, consolidating Jet2holidays' position as the UK's second largest package holiday company.

Alicante Operations Centre

In October 2018, we celebrated the official opening of our new Operations Centre at Alicante Airport. Our new Centre supports our rapidly expanding operations in Spain and across Europe, with colleagues from HR, Recruitment, IT, Health & Safety and Resort Flight Check-In based there.

A bright future ahead

The Group particularly dedicates significant resources to deliver Real Package Holidays and we believe we have the strategy to grow our flight-only and package holiday businesses, with the products, the people and the proposition to go from strength to strength. With our Customer focused approach, we are confident that our customers will continue to be keen to travel with us from our Rainy Island to the sun spots of the Mediterranean, the Canary Islands and to European Leisure Cities.

The core principles of the business are to be family friendly, offer value for money and give great service, so each of its customers "has a lovely holiday". Every day, it is apparent that the family-friendly formula delivers success. Jet2.com scooped Best Airline - UK and Best Low-Cost Airline - Europe at the TripAdvisor Travellers' Choice Awards, and it has been named Which? Travel Brand of the Year 2018.

The same level of commitment and enthusiasm is applied to colleagues within the business. It's very important that the business leads the way for both safety and service. In 2014, the £9.5 million purpose built training centre was opened. This fantastic facility now houses five full flight Simulators - the B757-200, B737-300 and three B737-800s. The simulators provide unrivalled quality training for pilots, while the Cabin Safety and Emergency Procedure Centre offers the perfect learning environment for Cabin Crew too. More recently, we have added Engineering Training facilities to the Centre, for high quality and relevant training for engineering colleagues.

A devoted team of more than 12,000 colleagues across the UK and overseas work during the summer, including 2,000 colleagues in Yorkshire alone, supporting the ever-growing demand for Jet2.com & Jet2holidays.

Learn more

Jobs

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Engineer

8 jobs

Rating overview

Rating is calculated based on 559 reviews and is evolving.

2.57 out of 5 stars.20193.27 out of 5 stars.20203.71 out of 5 stars.20213.22 out of 5 stars.20223.39 out of 5 stars.2023

Reviews

Customer Helper in Glasgow, Glasgow
on 25 November 2023
Happy place to work
What is the best part of working at the company?Loved the job the shifts are awful split shifts start at 3am finish at 830am home or folk slept in their cars to start again at 1230 till 430 no good.What is the most stressful part about working at the company?Shifts were awful, alot of the time when flights were away you sat doing nothing waiting on the management sending you home.What is th...
Baggage Handler in Stansted
on 27 November 2023
Not productive
What is the best part of working at the company?Not really they don’t tell you that you have 3 months of no pay and it’s only 9 months of the year and reduced your hours What is the most stressful part about working at the company?Managers and employees a supervisors and staff What is the work environment and culture like at the company?Very to faced and stab you in the back What is a ty...
Travel Advisor in Home Based
on 26 November 2023
Supportive
Great if you have work or personal issues Very understanding Thorough training Great friendly colleagues Pay is above average Friendly work place Team is good
Dispatcher in Leeds, West Yorkshire
on 22 November 2023
Great company
Great company to work for, lots of room for profession and opportunity within the business . The shifts can be tiring if you have a commute but apart from that, great job.
Trade Advisor in Durham
on 16 November 2023
Fun workplace
What is the best part of working at the company?Team feels like a family, really good ethicsWhat is the most stressful part about working at the company?Slow systems sometimes due to Internet lagsWhat is a typical day like for you at the company?Steady and not too much pressure, although do have kpi yo reach

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Questions and answers

People have asked 165 questions about working at Jet2.com and Jet2holidays. See the answers, explore popular topics and discover unique insights from Jet2.com and Jet2holidays employees.

Popular questions

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  • Background Check
  • Part Time Jobs
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  • Work from Home

Interview insights

Insights from 678 Indeed users who have interviewed with Jet2.com and Jet2holidays within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

Was Mainly how you deal with customer conflict and deal with enquires effectivey

Was Mainly how you deal with c...

Shared on 17 July 2020

Common questions about Jet2.com and Jet2holidays

Working at Jet2.com and Jet2holidays

  • Flight Attendant3.7 out of 5 stars.
  • Passenger Service Agent3.0 out of 5 stars.
  • Customer Assistant3.2 out of 5 stars.
  • Baggage Handler3.6 out of 5 stars.
  • Travel Advisor3.5 out of 5 stars.

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