Jet2.com and Jet2holidays Employee Reviews

The sense of community really makes the job stand out from other airlines. The values of the company are often witnessed through all aspects of the company. Pay is far superior than any other UK airline short or longhaul. Commission really boosts the already amazing basic salary. Rosters are very crowded often doing 10 + hour duties 5 days in a row. The starting 9 month contract is also a slight disadvantage as your winter months are spent without any income from the airline. The very early starts and late finishes can become very fatiguing especially during the winter months but the company’s just culture allows for fair changes to your roster in order to help you feel more energised and less fatigued

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No work life balance, kpis and micromanaging

Travel Advisor (Former Employee) - Remote - 29 September 2023

Work here if you’re all for favouritism, no life, constant headache about kpis, enjoy threats about getting the sack if you’re ill etc etc you are a robot and that’s that. Good luck.

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Insights into Jet2.com and Jet2holidays

Based on 216 survey responses

What people like

Ability to learn new things
Fair pay for job
Clear sense of purpose

Areas for improvement

Time and location flexibility
Support from manager

Great company

Cabin Crew (Current Employee) - Stansted, Essex - 28 September 2023

Great company with great culture.Very good perks, very inclusive.Very safety oriented. A great company to start anyone’s journey as cabin crew in the aviation industry

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Rude and judgmental people/staff

Ground Operations (Former Employee) - Newcastle International Airport - 25 September 2023

Long and unrealistic hours for a rubbish salary, petty/gossipy work environment and team leaders/supervisors who look for any opportunity to pick on you and make you feel like an adult school child being picked on by a bullying teacher. There's so many easier jobs you can do for realistic working hours, and for a higher salary too.

Pros

None

Cons

Literally everything

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Great Experience but Not Rewarding

Customer Helper (Former Employee) - East Midlands Airport - 23 September 2023

My 1st role working within Aviation/Travel and I did learn a lot and it also helped me grow more as a person but it came with a price. The environment is very tiring, stressful and toxic, management don't appreciate staff at all and they, including Supervisors were able to do and have stuff that us FOH weren't allowed i.e having a drink, heating when it was freezing cold, this includes being told when we were allowed to wear our coats on check in (sometimes the entrance doors broke and we're left open in baltic conditions), we were treated and spoken to like children and you could end up doing the same duty 3 days in a row (standing on your feet customer helping), you would also get spoken to like rubbish by passengers (which was worse during COVID, everything was OUR fault).The pay isn't great for what you have to do, there's no assistance with transport for when you finish at 3am, which was especially dangerous for female workers. There isn't any encouragement for promotion or progression.

Pros

Colleagues, Discounted Holidays

Cons

Long Hours, Stressful, Bully Culture, Low Pay, Toxic Work Environment

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No management skills toxic to the max

24/7 Customer Helper (Former Employee) - Remote - 21 September 2023

I worked there 5 years last 2 year were horrible. 95% of team leaders and mangers do not understand mental health some staff left due to being treated so poorly. They have never managed a team of 80 in their life and were quick to slag you off to other members of staff There was definitely favouring certain members of staff. The first few years when we had proper management who know how to treat their staff it was a wonderful place to work but now the department is toxic no support they took that management away and gave all the responsibility to a bunch of kids that have no life experience

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Lack of support, toxic environment

Travel Advisor (Current Employee) - Remote - 20 September 2023

Lack of support throughout the role, even after asking multiple times, so conversion and confidence is affected. Managers talk about their travel advisors to other travel advisors, and share personal details. No annual leave availability due to being short staffed, which just shows they cannot retain the staff. Mental and physical health affected due to overall lack of support and not enough time throughout the day to keep on top of tasks/emails.

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Not the greatest place to work

Team Leader (Former Employee) - Manchester, Greater Manchester - 13 September 2023

Environment isn’t very friendly. Not a good culture.Working hours ok.Pay is good.Holiday allowance is good.If face fits the role then you are ok.Was local to where I lived

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Awful Management who do not care about their staff

Ramp Agent (Former Employee) - Leeds Bradford Airport, West Yorkshire - 7 September 2023

The people you work with day in day out make the job really fun but management on the other hand ruin what could be an exceptional place to work. Staff turnover is through the roof, simply because of management. Experienced staff who have worked their backsides off for years and years are still on part-time contracts over the winter months because management prefer to think about every single way they can save money rather than caring about colleague welfare. This is supposed to be the UK’s third biggest airline and more importantly, the UK’s NUMBER ONE TOUR OPERATOR! A multi million pound company and they don’t want to part with a few extra pounds a week giving colleagues, especially experienced colleagues who have worked here for years full time contracts year round! Like what more do they need to do to be recognised and appreciated with a full time year round contract? Nobody wants to work at a place where your income fluctuates so much each month. Yet they are happy enough to spend all that money on recruitment drives and new starter training every single year rather than spending that money on providing their existing experienced staff with full time contracts. Because of this so many experienced staff leave to work somewhere where they will be treated a lot better. You are just a number when you work here. They don’t care if you are having problems at home in regards to your personal life, they won’t let you leave work early if you need to unless your face really fits. The managers don’t want to know. All they care about is getting flights out on time and lining their -

Pros

You work with an excellent team of people who do not get appreciated enough by management

Cons

Awful Management

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Great Job

Customer Helper (Current Employee) - Manchester, Greater Manchester - 1 September 2023

Loving every second of this job, the staff are amazing, and overall just a nice industry to be in.Each day is different and that’s what i love about this job, you don’t know how the day is gonna be !!

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Keeps you bust

Travel Advisor (Current Employee) - Home Based - 30 August 2023

Good company to work for… the pressure can get a lot some times.I’m in a great team that all help eachotherThey need to be more understanding of personal medical conditions.

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Awful

Product Executive (Current Employee) - Leeds City Centre, West Yorkshire - 23 August 2023

Management have no patience for new starters and favour those that have been there longer. No praise what so ever. Glad I left as worst place ever worked as makes you feel so little in the work place

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Good workplace

Customer Service Advisor (Current Employee) - Home Based - 20 August 2023

Been here for 6 months now, enjoying talking to customers and helping them. Hours work well for me. Training was very good 4 weeks then gradbay for two if I remember correctly, made great friends even though we were working from home.

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Hard work and not appreciated

Mainline advisor (Former Employee) - Home Based - 20 August 2023

A typical day at work involves answering calls from two departments, you get two minutes wrap before the next call, it is exhaustingMy manager was terrible, she controlled the team with time off the phones for her favorites and if you weren't one of the favorites beware..Support gave different answers to others and team leaders gave other answers but even though the messages and answers are different.... Don't make a mistake..

Pros

Some nice people

Cons

Some not nice managers and development leads

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Warning

Front of House Staff (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 17 August 2023

I could not recommend less that you apply for a job here. The environment is extremely toxic with it being your own colleges going out their way to purposely sabotage you on the daily to cover their own mistakes.The amount of snitches there are, over the pettiest, minor things, is ridiculous, considering we’re all adults…. Embarrassing.

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Awesome

Customer Operations (Current Employee) - Leeds Bradford Airport, West Yorkshire - 17 August 2023

Great place to work, a lot of great people to meet and talk to on a daily basis. The atmosphere is good in the office and everyone welcomes you with a smile.

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Amazing company to work for

Cabin Crew (Former Employee) - Manchester - 15 August 2023

Recently left due to health reasons how ever jet 2 are one of the best company’s to work for! Pay is amazing, and everyone is so kindManagement are very understanding and like to help you,

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Good job long hours

Customer Helper (Former Employee) - Manchester, Greater Manchester - 13 August 2023

Easy job to understand and get use to and supervisors and friendly. Hours and pay is good but start times are hard as they can be as early as 3am but get use to it.

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Shocking

Customer Helper (Former Employee) - Manchester, Greater Manchester - 11 August 2023

Supervisors are lovely but the duty managers are something else, have some sort of superiority when in actuality non of them are particularly educated but we’re just able to move up in the role.

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Changes are implemented in a chaotic and reactive fashion

Customer Service Executive (Current Employee) - Remote - 5 August 2023

The colleagues and customers are the best part of this job, as well as being able to work remotely. Even allowing for a volatile industry the random and chaotic changes to work practices and procedures can sometimes beggar belief.

Pros

Remote working and holiday discounts

Cons

Inexperienced management and reactive rather than responsive solutions

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Horrible

Travel Advisor (Former Employee) - Remote - 5 August 2023

I’m my experience I found it very toxic and making my mental health bad to the point I couldn’t go to work, not managing there staff well, they only give you 3 days sick leave a year. I personally wouldn’t recommend the company, since leaving the company I’ve been more positive and my healths been better aswell

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