Jobcentre Plus
Happiness score is 65 out of 100
4.2 out of 5 stars.
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Jobcentre Plus Reviews in Newport

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Newport2 reviews

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3.7Job security & advancement

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Excellent Place to work and staff to work with ....

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My duties as a volunteer at the Jobcentre Plus Newport was to assist claimants in filling out their Job Seekers Allowance (JSA) / Rapid Reclaims on line, as a high percentage of them had not used a computer before. I also assisted in helping claimants in their job search by applying for positions with them on line by attaching a copy of their CV. If however, the claimant did not have a CV and could not prepare one for themselves, I would recommend that they saw our CV/Floor Manager (via their personnel advisor) who would then make an appointment to see him where he would assist in preparing a CV for their universal jobmatch account. The universal jobmatch account was another section I helped claimants set up as this was their day to day electronic diary of what jobs/positions they had applied for and with another section where they would fill out what they did to seek employment. In the role of a volunteer, I was helping people that were in a very vulnerable position and would spend a lot of time with those who wanted my assistance by helping them to get back into the work place. I got a lot of satisfaction when helping these people, as they were most grateful for any assistance you would afford them. At the end of my eight-week term, I had gained a lot of respect from many of the claimants and some were sad to see me leave. I had a glowing report from my floor manager when I left and explained that I had left my mark on the department, which was very gratifying as I had only be there for only eight weeks. Working with the Staff at Newport Jobcentre was of great experience - 


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None I can say of ....
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Busy working environment

Rather not say as Civil Service. Extremely pressurised, need to work well as a team. Nice work crowd. Dealing with awkward customers is the worst part. It is a very challenging job and it is rewarding when a customer tells you they have found work.
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Insights into Jobcentre Plus

Based on 12 survey responses
What people like
  • Inclusive work environment
  • Clear sense of purpose
  • Time and location flexibility
Areas for improvement
  • Ability to learn new things
  • Sense of belonging
  • Energising work tasks

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Overall rating

Based on 418 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.9 out of 5 stars for Management
3.9 out of 5 stars for Culture

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