delivery driver/ stores in Lowestoft
profit over customer satisfaction
All about the margins, difficult to transition from a career in customer focus to one where bottom line targets overrule satisfaction and integrity
also very little top down engagement so little opportunity to improve effectiveness
Rental Assistant in Ipswich, Suffolk
Fantastic, Tight-knit team
Worked as part of a fantastic, tight-knit team. Customer focused, with lots of opportunities to interact with other departments/locations, who were always patient and helpful. Approachable management team, supportive and fair. HR always willing to listen and work to resolve issues. Great discounts when buying cars and on rental prices.
1 Star is generous
How can anyone enjoy working there is beyond me very very poor management service manager is a poor people person and leaves everyone to do everything whilst his just going out for a cigarette every 20 minutes then spends double the time out there. equipment in the place is very poor and behind times. i dont know anyone who is happy there and no wonder everyone i spoke to is looking to get out asap. atmosphere is shocking and they will not help you progress or send you on any training coarse. my advice for anyone looking to work here STAY AWAY you will find a better place where youd be appreciated and better pay.
General dogs body
This is by far the worst or one of the worst Ford dealerships there is in the country. Staff are the rejects from elsewhere who have been sacked or can't get a better job anywhere else. Ford will hire you though as long as you are willing to work the role of 2/3 people with no on site training just chucked in at the deep end on your first day. Never any company stock available for business customers/clients. My advise is try Any other Ford nearby for a much better service. Prices are a rip off with not all that much happening behind the scenes. Parts department are good though apart from the ford prices. Always advertising cause people are always going elsewhere when they can. No customer service skills here just zero ability to do anything.
Far from happy with the company and will look foreward to leaving soon staff not appreciated and wage is peanuts have to use holiday up for family emergencies illness appointments funerals mot happy with the direction management have made the company go and the way staff are treated