Work wellbeing score is 71 out of 100
3.9 out of 5 stars.
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John Lewis & Partners Employee Reviews

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United Kingdom2,519 reviews

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3.7Work-life balance

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Minimum wage and no career progression

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Flexible working and some good benefits but minimum wage even after completing training and gaining experience. Very difficult to progress your career within the company. You just have to stay where they need you.
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Don't waste your time

Fairly boring throughout the year and then three months of high stress and little support. No work/life balance and no flexibility. Management are bullies.
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Insights into John Lewis & Partners

Based on 680 survey responses
What people like
  • Supportive environment
  • Feeling of personal appreciation
  • Inclusive work environment

Nice management

A mix between boredom and high stress, on certain days of the week you might spend a day replacing price tags on a weekend you might not have time to go to the bathroom for 12 hours.
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Good business with lots of opportunities but some difficulties

I enjoy my role with JLP and the flexibility available is unrivalled. (Remote working, one day a week in the office with managers very helpful with adjusting shifts.etc)The main difficulties and gripes come around progression. There's always lots to learn which is great but pay is fairly stagnant and you can not get rewarded for taking on additional responsibilities. You pretty much have to keep moving into new roles to see benefit financially.Talent Acquisition also takes on temporary staff and it is disheartening to see partners from branch taking a remote secondment with significantly higher salaries from those who are permanent.Work to be done, but you can do a lot worse.
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Very good and supportive.

A fun workplace to be. Nice food. They treat staff well. Previously I did work experience and that was a good experience for me too. They're very welcoming.
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great company

very good company to work for, excellent managers and great staff. benefits are great too, staff discount, subsidised canteen with great choice, overall great
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Great Place to work

John Lewis I found to be a great place to work. I worked with a great team and found lots friendly people. Some good benefits for their staff. Hours can be long sometimes
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Tedious work, no-one cares that you're uninspired and demotivated. Old fashioned methods of management, existing partners seem to think they are not entitled to enjoy their work.
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Love the company & culture

John Lewis is a fabulous place to work. I was part of a lovely & creative clothing design team. I was set up quickly with all the equipment needed. I have never felt so creative and inspired. Managers are intuitive, supportive and relaxed. The team are fun and talented. The work-life balance is great. It did take me a bit of time to get used to the ways of working but that is because I was working on a different product area to what I had much previous experience in. They have very efficient ways of working in place. Would 100% recommend John Lewis as a place to work!!




If I have to give one - there are quite a lot of meetings
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Relaxed environment

Work is pretty straightforward and easy to pick up. Short shifts of 6 hours and you get paid 33% night premium which works out to over £15 an hour. Repetitive but nice management and relaxed environment
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Good place to work

Supportive manager, good pay, not that flexible though. Work can get a little tedious, but for a weekend job, it is great, especially if you're at school and need a bit of extra money.
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Happy workplace

Generally a happy workplace that look after staff well. They offer good flexibility. There is a good variety of work being such a large store. Sometimes could do with more staff to complete the task and less managers.
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Great workplace

Being a co-owner makes a real difference to people’s attitudes at JLP - everyone tries their best to make a difference as we all share profits in the form of a bonus at the end of the year
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Rubbish job

Avoid Working for John Lewis and Partners if you can.Long shifts, rubbish pay, no flexibility in shift times or hours. Kind numbing tasks managers don't care.




Long hours bad pay
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Great place to work, some bad managers

Selling paced, most times very busy. Most Colleagues are friendly. Poor management in some of the departments. They would leave two new people to serve 20 + customers in a cluttered zone, that was potentially unsafe, customers were getting angry and the situation was constantly left open for theft.. they don’t want to hear how your getting on or know about the problems you see happening within their own store. Apart from this Enjoyed my job, talking to and assisting customers with their purchases. It was rewarding when customers thanked you for your help.


Free lunch during busy season, friendly colleagues


poor management
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Good for a first job

I was a Christmas temp at the cafe. There were lots of different tasks to do you were assigned one task for the full day eg. Coffees, dishwashing etc . For a first job it was great the managers however can be stressful to work with but luckily you see them like once the full day. People are lovely I would have stayed on if not for other opportunities . I wouldn’t work at the back with operations as those workers aren’t great


Free lunch/ lovely staff


Customers are snobby and posh and rude
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Friendly workplace

Staff are very welcoming and keep you going. Managers are okay, some are very supportive and friendly, others can be a bit blunt. Overall, my experience at JL has been amazing. Made progress and some great friends for life.
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Very stressful job, everyday is different but not in a good way, some customers are way too demanding and we are treated like garbage

Very stressful conditions, work with new people all the time who clearly aren’t trained nor are they interested, management don’t care and are just looking out for themselves, we are just numbers to them, working conditions are poor, driving to places where there is hardly any parking, customers expectations are too high, we aren’t payed enough for all the tasks we have to do.
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Nice place to work

A lovely place to work for and partners are always every supportive of each other. Being a working Mum, wfh has made it a lot easier to handle work life balance.


Friend and approachable


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Poor Management

Lovely coworkers however the management completely sucks the life out of the job. No training yet expect you to know what to do, can't be bothered scheduling enough people and instead leave you to do several jobs, managers sit around doing nothing while staff run around trying to get everything done, closing shifts never leave even close to on time, managers have no idea what they're talking about and are seemingly exempt from rules everyone else has to follow. Overall just a miserable experience, would not recommend at all.
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OK Job, great people, poor management

Enjoyed my time working here and met lots of great people. Found the management to be very poor. Pay rates low however they did give free food at Christmas
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Overall rating

Based on 2,597 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

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