Key 2 Care Ltd

Key 2 Care Ltd Employee Review

Poor senior staff

Health Care Assistant (Former Employee) - Stoke-on-Trent, Staffordshire - 16 May 2023

Good: The residents are lovely, you can have challenging days but this is part of the job. Other healthcare assistants are great, supportive and willing to help each other. Training was good and informative - it didn't take long to arrange a shadow shift which was helpful, especially if you're new to care and/or the company. Bad: The senior staff are horrible. They do not listen to you when you raise concerns. They are horrible if you do not answer your phone on your days off. They do not care if you are busy on your day off and expect to be told what you are doing. They can get funny with you if you don't do overtime. I also did not appreciate the method of contact the senior staff used, although I have not seen anyone else have this particular experience. The amount of times I cried because of the way I was treated by senior members - I will never go back because of these reasons.Although the shadow shift was good and quick to arrange, it was a 'good' introduction. It was clear some duties were not explained well to all members of staff - meaning this was incorrectly taught to me. Which meant senior staff would talk to me about particular duties being incorrect - however, this could have been solved if senior management had properly trained staff in this area.

Pros

Other staff (non senior staff) and residents.

Cons

Long hours, not always guaranteed a break, senior/higher staff.

Ratings by category

1.0 out of 5 stars for Work/Life Balance

2.0 out of 5 stars for Salary/Benefits

2.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

Was this review helpful?

View all 77 reviews

Similar reviews

Same role

Decent company to work for

Health Care Assistant (Current Employee) - Grantham, Lincolnshire - 21 March 2022

Hours are flexible and the job itself is very satisfying and enjoyable. Communication could be a bit better but overall, no major issues. Challenging work sometimes but isn't every job?

Was this review helpful?

Official response from Key 2 Care Ltd

22 April 2022

Thank you so much for sharing your great feedback! We appreciate your honesty and realism! keep doing the amazing job you do.Many thanks Key 2 Care

Same role

Awful company to work for

Health Care Assistant (Former Employee) - Derby - 22 March 2018

Management not good Long hours Expect the world from staff Understaffed Training is not worth the money they charge you Delivery of care is very very poor and very rushed so you cannot spend adequate time with customers Stay away from this company

Pros

Nothing

Cons

Nothing

Was this review helpful?

Same location

Awful

Community Care Worker (Former Employee) - Stoke-on-Trent - 7 June 2023

What is the best part of working at the company?There are no best parts working for this company whatsoever. They do not pay the travel rate they say in the interview, even when asked to confirm the rate of travel pay, they lied. I found that out in my first month's pay.What is the most stressful part about working at the company?You're left to your own devices, unreliable when you need advice, usually no answer on the out of hours number...What is the work environment and culture like at the company?The care staff, with the odd exception were great, it's a shame about the company they work for.What is a typical day like for you at the company?What started off great, turned to unhappiness and disappointment.

Was this review helpful?