Happiness score is 30 out of 100
2.1 out of 5 stars.
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Kura Careers and Employment

Work happiness

Scores based on about 35 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Brian Bannatyne
    approve of Brian Bannatyne 's performance
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £4m to £20m (GBP)
  • Industry
Learn more


Browse jobs by category

Customer Service

12 jobs


Salary estimated from 1.5K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 294 reviews and is evolving.



Customer Service Advisor in Liv
on 18 July 2021
Job is ok, management are shocking.
Unfortunately, I would not recommend Kura. This is mainly due to the management who do not care about staff. They bully staff and only care about KIPI's rather than the.wellbeing of staff. They do not recognise trade unions and is it through this they fail to connect with staff members. The job itself is relatively easy, but the poor management make it a terrible place to work. I would avoid.
Customer Experience Lead in Glasgow City Centre, Glasgow
on 10 December 2021
A great place to work!
Kura is a great place to work, with a clear vision aimed at helping people develop. The amount of positive changes made over my time working here that have improved communication, the learning and coaching experience as well as benefits aimed at taking care of the employees have been fantastic. The personal growth I have been supported with, as well as the opportunities I have been able to push myself to achieve I don't believe I would get any where else.
Customer Service Advisor in Sunderland
on 15 November 2021
Discriminatory benefits (only certain people get sick pay), zero COVID health and safety measures which has resulted in unreported outbreaks. Constant mistakes with pay and waiting over 6 months for holidays to be approved. Zero respect for personal boundaries or mental health. Actively encouraging COVID symptomatic employees to stay in office because absences affect managers performance stats. Relentless work with near non-existent coaching and support. Actively discouraged from joining unions and those who are part of a union are told the company chooses not to recognise their unions. No mental health safety measures in place even when agents receive d**th and r**e threats from customers. You get 5 minutes per day to use the toilet. Office full of about 1000 people but only has parking spaces for less than 80. Lifts, heating and air con never work and there is no air ventilation in open plan office building.
Operations Manager in Glasgow City Centre, Glasgow
on 10 November 2021
All about the people
Exciting company to work for. I’ve had a great experience here and had fantastic opportunities for development . Forward thinking company with people at the heart of everything
Customer Service Advisor in Sunderland, Tyne and Wear
on 25 October 2021
"If you don't want to do, we'll find someone else who will"
This is the No.1 phrase for this company. I've been doing more than my jobs worth for a while now. Taking on extra work, extra responsibilities but without the pay to match. Feels like your just stuck doing everyone's dirty work. When you question about progression or any pay rise, your simple told if you don't want to do it anymore then you can go back to your old role and we'll find someone else. Nice attitude for a company when you've been giving your all. Higher ups don't trust you and always need you to justify your work

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Questions and answers

People have asked 36 questions about working at Kura. See the answers, explore popular topics and discover unique insights from Kura employees.

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Interview insights

Insights from 164 Indeed users who have interviewed with Kura within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two
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