L'Occitane Employee Reviews in London
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Store Manager is a bully and HR do nothing about it, when sent screenshots I got a phone call apologising but still supporting the manager. Would not recommend this company to my worst enemy.
Good discount, Assistant Manager and team where angels, they
Store manager is a bully!
It is amazing to work for a company that is so inclusive and collaborates with its teams. Everyone is made to feel like their ideas matter and they can contribute to the overall culture of the company. I feel super happy at work and am always developing to the next step in my career. People have been with the company for years and there are some people that have even left and come back because hey miss the people and the atmosphere so much!
Slow on the IT side
A typical day at work is managing the shop floor, motivating staffs, meeting the expectations of customer service, and exceeding sales targets. I have learnt how to supervise at L'occitane and a few knowledge about the cosmetic industry. The workplace culture in L'occitane is very friendly and approachable. The hardest part of the job would be increasing sales target through conversion data. The most enjoyable part of the job is that I learn a lot from my role and it is fun to do my job.
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Great experience, team and working environment. It is a fast paced store, specially on holidays. The management team was fantastic as well as my co-workers. It was a friendly environment, with a lot of positive support.
Learning about the products and discounts
Not many working hours
this was one of my favourite jobs it was in a shopping city as a small outlet so you got to meet loads of different people from all cultures. As I really like any form of cosmetics and how best to serve the customers this was a grate way to learn peoples needs. A must was to know your stock and deliver the product to the best of your ability.
I did recive a good disscount on there products
You were on your feet all day but I soon got used to that as it was very busy place.
A typical day at L'Occitane starts with greeting customers and being given a position on the shop floor. Targets for products were given to us. I learned a lot about the company and the products of the company. The manager was lovely, welcoming and encouraging.
Typical working day at L'Occitane usually involves a lot of skills. You have to follow company philosophy, know all the products well and aim for the best possible customer service which is widely known within industry. Working for the company is not simple retail job from 10-6. As L'Occitane is a leader in natural cosmetics production based on on the best quality ingredients, mainly from France, they constantly bring up new products to the market. New additions must be introduced with passion and knowledge to every customer stepping in one of the high street boutiques. I had great pleasure to perform facial consultations, hand massage and professional advice for customers. Also I attended lots of trainings, including product training, training for success, involving HR management and managers meetings. Personally I was responsible for implementing marketing campaigns and developing local promotions within Surrey area. Unfortunately the hardest part of the job is dealing with irresponsible staff members who are not following company orders and not engaging with customers, not following KPI. The company seem to be focused very much on individual sales results, rather on the team work and quality of customer service. Although it was not my problem to achieve the best possible ATV, some of my staff members were struggling to raise their results to the expected level.
Great products, generous allocation system, good trainings
Too focused on individual sales results
Fast paste company,the motto: “Be flexible !!"It’s an Entrepreneur Company which is growing year after year; we are small team and very friendly.Every day brings new challenges.I have learned and build of how to react on the last minute changes with the minimum impact on others.Learned of how to lead the team and be responsible for your team.I have built very good relationships with the worldwide work colleagues and have created a communication and support bridge between the countries.I have become very good of Sales forecast projections build as on-going trends for the existing ranges.
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