4.1 out of 5 stars.
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Lancôme Employee Reviews

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United Kingdom25 reviews

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3.8Work-life balance

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Fun and rewarding

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Loved working at lancome within Southport branch, the girls you work with make your day. While the job itself is interesting and exciting. Good training and great benefits
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Great company, bad management

The company and the products are lovely but the management I've experienced here is horrendous and I have no idea how it's not been caught. I feel like no one wants to be here and people don't care about the customer experience.
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Insights into Lancôme

Based on 5 survey responses
What people like
  • Sense of belonging
  • Feeling of personal appreciation
  • Supportive environment

Too much pressure for a low salary

Area manager is not very supportive and you’re under constant pressure Strict department manager Good training Lack of opportunities Amazing products and incentives
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Great place to work

Amazing area manager very supportive and encouraging Beautiful products Supportive department manager Good training Lots of opportunities Support to do events and to have your own ideas
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Loved the brand not the pay

Pay was absolutely disgraceful I got less as a manager working here than I did as a normal specialist at clarins. I loved the brand but you was left a lot to do yourself
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Stressful but also enjoyable

Working for Lancome was great but it was the management and salary that pushed me to leave. It's a shame as I loved working for them initially but when I was given a new area manager, i started to hate my job because she was so horrible to me. The salary was so low at 14,500 a year with only 1% commission in a quiet store. I loved my customers and the job itself but the company asked for too much when the salary was so low. I do miss it and the benefits were great (discount on products and free products) but long term it just wasn't feasible.


Free product's, great customer relationships


Being treated awful by area managers and made to feel like you're nothing.
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Reasonable place to work

Friendly staff, engaging and easy to interact with customers. A nice environment can be stressful when needed but mostly when sales need to be reached.
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Great benefits and training at Lancome

Lancome is a great company to work for as they offer training and support from the start of employment. They also offer awards, gifts and commission in addition to wages.


Free products and amazing staff discounts.


No pay rise. Low hourly pay.
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Great place to work

Excellent place to work, great management support. L’Oréal as a whole is an excellent brand to work for, great benefits. Frequent training for the job provided


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Lancôme is not just a brand but is more like a family business.

One of the best company that i have ever worked for. L'ORÉAL (Lancôme) is a great company to work for, we are not just employees in there but we are more like family.I would not have left if it wasn't for cov19 that I was made redundant.But this is not a goodbye from me.UNTIL WE MEET AGAIN! 😊
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nice people to work with. Good training and not pressured environment.Incentives are good and opportunities to win extra commission and product. Yearly conference is fun.
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Fun and exciting

Great place to work, lovely people and fab training. Products are fab too. Support and guidance always given if needed and great opportunities for growth.
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Fun workplace

Good company even during the current change in retail. Discount and commission bonus structure is great when hitting it, the harder you work the more you’re rewarded.


Discounted products


Low basic pay
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Temporary Job

I did some agency work for Lancôme within a Debenhams store in Christmas 2018 for about 4 days. I covered the makeup counter within Debenhams when cover was needed. At the time I was a Debenhams employee, and was offered the opportunity to work for Lancôme for a few days. I really enjoyed being unsupervised and choosing when I could go on lunch etc. I had sales targets to hit each day and was given instructions from the counter manager each morning informing me of how many sales I had to make that day. It was easy to make the sales each day as Lancôme has such a high reputation, sometimes I didn't even have to come up with a sales pitch to the customers to make the sale. I enjoyed my short time here and would have loved to work for this company full time. The pay was a lot higher per hour than my hourly rate at Debenhams itself so it really was an excellent opportunity to me and I am grateful I got to experience this.


Really enjoyable- products are wonderful and easy to sell


Wish I could have had an opportunity to work here full time.
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Amazing fun company

Trained to a very high standard treated fairly always looked after and all management are approachable trustworthy and reliable I worked for Lancome for 10yrs till I was made redundant due to the store I was in not Lancome ad a company if their was a role suitable for me and my little family I would be straight back to them who knows what the future holds


Excellent commision, training, freebies, roadshows, trio of life times


Retail hours so wknds bank hols long hours
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great progression

If you are willing to work hard you can go very far with Lancome and comission is amazing if you hit targets. Sometimes it can get lonely because a lot of the time you're left to do your own thing but in a way it's a good thing too.
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Fantastic company

I genuinely cannot say anything but positive things about Lancôme. They are a very supportive company to work for. Great products, excellent training and incentive's. Excellent area manager always there for when needed with advice, answers to queries and ways in which to grow your business. cant recommend enough!
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A good company to work for

Enjoyable job, a good company who send you on very good training. worked weekends but comes as part of the job type. Supportive management Good perks like commission and allocation
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Luxurious brand to work for with prestige. The products are high end and of high quality making it a prestigious brand to work for. Absolutely love the products.
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Fun and rewarding job but with challenges

My day to day would vary greatly depending on customer footfall and whether not any visual merchandising/paperwork needed to be done. Management worked on an area basis so this made problems solving difficult. Best part of the job was the staff shop and discount
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Responsible work place and fun work place

Overall it was a lovely place to work for and I really enjoyed working there. Team was really helpful and friendly. I had to work on my own for my counter but I think I done good it made me more confident.
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Overall rating

Based on 121 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
3.9 out of 5 stars for Culture

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