LanguageLine Solutions Employee Reviews

Good for remote work and working anywhere/no fees for cancelation if face to face within 48 hours.You still get pay if face to face booking gets cancelled.

Pros

no extra costs if working remotely/weekly pay

Cons

none so far

Was this review helpful?

Difficult customers, no pay increase

Freelance Interpreter (Current Employee) - Home Based - 15 May 2023

I work as an interpreter (causal) and many times it can be very stressful to deal with customers. I interpret for the company. I do not deal with management per se, except for exchange of e-mails. I joined the organisation in 2018 and since then, there has been no increase in pay. Initially, I used to get calls from USA, enabled me to work during evenings, but that stopped. No calls, No pay! Every hour I work feels very tiring, Its more worth working in a shop if the timing suited. It was worth it when I was earning twice the amount of a retail worker but their salary is catching up.

Pros

Freedom

Cons

No work available 6pm. No increase in pay.

Was this review helpful?

Insights into LanguageLine Solutions

Based on 19 survey responses

What people like

Ability to learn new things
Inclusive work environment
Time and location flexibility

Not well paid

Interpreter (Former Employee) - Liverpool, Merseyside - 9 May 2023

There’s lots of work, but mostly bit far from the area you are working. Plus, you get a job of 3 hours and sometimes you only work 30mns and get paid for an hour, disrupting all your budget planning for the month. Another negative plus is that they close your hours every 25th of each mont and you only get paid by the end of the next month, so it’s almost one and a half month to get paid for uncertain hours. The management team are ok to work with, but the company, due to what I stated above, wouldn’t recommend.

Was this review helpful?

Culture needs a revamp

Complaints Handler (Former Employee) - Canary Wharf, Greater London - 21 April 2023

They need to get managers who are about Innovation and integrity. Not managers who care more about their title than actually supporting their team. HR and other seniors managers from other departments are great but overall it was not for me. The culture need revamping it's not about just hiring POC to look diverse. The manager I had needs to practice treating people fairly.

Pros

HR lady was friendly and tried to help

Cons

The manager of this role was more of a bossy boots han a leader

Was this review helpful?

Great place to join

HR (Current Employee) - London, Greater London - 11 February 2023

I have been working for LLS UK for a few months now and I really enjoy my role, the support I've been asked to give and everything I have learnt in only a few months from my colleagues, my team and my manager.I couldn't rate the teams any higher. They are fantastic, supportive, collaborative and super friendly.

Pros

New office, WFH/Remote working, friendly staff, supportive management

Cons

some long hours as we are busy

Was this review helpful?

Rate your recent company

Share your experience to help others

Quite dispensary company, reliable, professional and polite managers and staff

Freelance Interpreter (Former Employee) - London - 1 February 2023

I found this company Quite dispensary company, reliable, professional and polite managers and staff working there. I had no problem with the assignments, and the payments

Was this review helpful?

Amazing company to work for

Freelance Interpreter (Current Employee) - Remote - 20 January 2023

I’ve been working at LLS for more than 3 years now as a telephone interpreter. It’s a freelance flexible job that pays good rate per hour. I don’t have to worry about travelling or commuting as the job is remote and it’s very easy to use their app where you log in to start receiving phone calls. The workflow is quite heavy for my languages but I can’t complain at all, at the contrary as long as there is client demand it keeps me busy and it’s even better to make a little bit of extra money. With this job you can keep a balance between your personal life and professional life. Basically, you are your own boss so you can manage your own workload, working hours, target… etc. The only cons is that you are only paid per worked minute and not per logged minute.

Was this review helpful?

Excellent company to work for

Freelance Interpreter (Current Employee) - Sheffield, South Yorkshire - 17 January 2023

I worked for language line solutions in the past as face to face interpreter but now I do phone interpreting. I think its a wonderful company and well organised. I enjoy every moment of the work and its very rewarding. Its flexible and pay is fair.

Was this review helpful?

good company to work for

face-to-face Interpreter (Current Employee) - London E14 - 18 August 2022

not bad company to work for , sometimes you have to negotiate extra payment for further jobs to you home address , but over all a helpful staff are always there to help with your queries

Was this review helpful?

Not worth getting out of the bed for the pay.

Language interpreter (Current Employee) - Greater London - 17 August 2022

It often takes an hour to travel to the job, one hour to get the job done, and one hour to get back home, not taking into account the cost of a cup coffee or a sandwich on the way or taking into account the traveling expenses all that for a mere £16 per hour pay, when you think it takes 3 hours to do a one hour job it simply is not worth getting out of bed for it.

Was this review helpful?

Jobs at LanguageLine Solutions

See more jobs

Urdu Freelance Remote Telephone Interpreters

Remote

30+ days ago

Punjabi Freelance Remote Telephone Interpreters

Remote

30+ days ago

Romanian Freelance Remote Telephone Interpreters

Remote

30+ days ago

Portuguese Freelance Remote Telephone Interpreters

Enjoined

Freelancer Lithuanian, Russian F2F Interpreter (Current Employee) - North West - 23 June 2022

It’s nice to work with good trust worthy team!Everything happens very fast without long delays!

Was this review helpful?

Mostly positive experiences

Telephone Itnterpreter (Current Employee) - London - 31 May 2022

As a freelance interpreter you choose when you want to work.However only getting paid by the minute for actual calls means some waiting between calls.Not a well paid job when you consider the majority of calls are of a sensitive nature.Health, police, social services).Great as an extra earner if you want to work from home.Your first 6 months will be a massive learning curve of translating with new vocabulary and taking notes efficiently.

Was this review helpful?

Only good if you want to get experience working as an interpreter

PSI-Public service Interpreter (Former Employee) - Sheffield - 22 January 2022

Salary is below minimum salary as you are self employed, take 20% out of what they offer you, doesn't cover any expenses, take the amount of time and petrol to get to the appointment and you'll get paid peanuts.If you have another full time paid job, it is not worth working here. Salary depends on what you work.

Pros

Getting some experience in the field

Cons

No full time salary

Was this review helpful?

straightforward, fair and supportive

Interpreter (Current Employee) - Coventry, West Midlands - 26 May 2021

In simple words, I have good experience and very helpful management support.Working is simplified, straightforward and most of all reliable.Whatever you agree or were told by any of the seniors, rest assured that it will be done exactly as agreed. Free courses and webinars are provided.

Was this review helpful?

Best Agency for interpreter

Freelance Interpreter (Former Employee) - Birmingham - 8 May 2021

I have worked as an interpreter for many Agencies. Language Line was the best in my opinion. First it was a proper language test with another person who was speaking both languages I was supposed to interpret for, simulating a doctor and hospital appointment. None of the other Agencies had a proper language test. I had support when needed and the payment was better compared to other Agencies. Everything really was very professional.

Pros

Professional, supportive and well paid.

Cons

None

Was this review helpful?

Best job

Freelance Interpreter and studying diploma in Dental nursing (Current Employee) - Bedford - 1 May 2021

I love working with Language Line Solution. I am enjoying working and balancing family life. I only would like to criticise LLS for not paying good.

Pros

Easy pay

Cons

Less pay

Was this review helpful?

Excellent place to work. Highly recommended.

SKY Q Technical Helpdesk Administrator (Former Employee) - Sheffield - 11 January 2021

Extremely professional management. Very pleasant environment. Absolutely pleasure working with language line solutions. New experience and learning everyday. No pressure from management. 4 years since I am with them. Hopefully will continue working.

Pros

Freelance.

Cons

None

Was this review helpful?

Good experience

Interpreter (Former Employee) - Leeds - 20 July 2020

It is a good experience of using both languages to help people in hospitals. The company provided enough information about the patients. Sometimes however I had to travel very far from where I live and the travel cost a lot than I expected.

Was this review helpful?

Productive company

Freelance Interpreter (Current Employee) - Canary Wharf, Greater London - 27 May 2020

I am a freelance interpreter, so I wouldn't have the overall picture, but I am very satisfied with the way my manager is there for me to help me any time I need it!

Was this review helpful?

Profusion company

Arabic Interpreter (Current Employee) - Bolton, Greater Manchester - 17 May 2020

It is so relaxed to work with Language Line as they are very organised and the e_signature is very helpful as no jobsheet printing needed The payment is very good comparing with other interpreter companies Communication with the staff is so easy when I need help or have query

Was this review helpful?

Lls

Freelance Interpreter (Current Employee) - Manchester - 28 February 2020

attending meetings or conferences listening carefully comprehending languages accurate and succinct reproduction in the specified language(s) using technology where appropriate, such as microphones, headphones, telephones, video and the internet. The work can involve a considerable amount of unpaid travel.

Was this review helpful?