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2.2 out of 5 stars.
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Laundryheap Careers and Employment

About the company

  • Company size
    51 to 200
  • Industry
    Information Technology


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1 job


Salary estimated from 136 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 13 reviews and is evolving.


Delivery contractor in Greater London
on 17 September 2020
Management and Operating Ethics
These people are just unrealistic users, they will text you whilst driving and expect you to answer immediately. They direct you to drive into congestion charge zone and then dispute it even though you have screenshot evidence. You will do wastage mileages because they direct you back to an area you could have covered first time round. Difficult to contact group after 10pm(they all probably in bed) for advice whilst you're still out delivering, what company expects you to be looking for delivery address at midnight. They have no loyalty to workers, they terminate contracts without notification and make up flimsy reasons. Don't rely on this company for long term employment. They charge you for equipment, which company charges you £10 for hi-vis even though you are promoting their name free. Little wonder why facility they use for processing makes attempts to snatch customers from them.
Delivery Driver in Birmingham
on 20 July 2021
Great company to work for
Lovely people great company helpful and understanding works around my home and uni commitments easy to sign up with flexible always can cancel shifts with notice no questions asked great communication easy to talk to helpful and friendly team
Driver in London, Greater London
on 7 November 2020
Not £13 ph at all
I worked here a few months back and to be honest they always push more work loads on you knowing you’ll go over your pay time. They expect you to do these huge workloads for free dwindling your wage down to near £7ph on most days and you pay for your fuel out of that as their fuel payment is only a mere 15p per mile whereas other more reputable delivery companies pay at least £1 per mile as standard.Their route planners are based all the way in India who clearly don’t understand distances, traffic or roadworks here or that there’s more 20 mph zones in London since 2019 making delivery times between each drop mostly well over 30 mins each.They promise a bonus of £4 per drop if you’re delivering over 20 items in 5 hours but give you just below so you never really get that bonus.Distance is a big issue here as you’ll be expected to drive near 80 to well over 100 miles within a 5 hour shift with around 18/19 stops and often the stops are miles apart from each other.They expect you to deliver or pick items well after 10pm often 11pm and beyond and clients aren’t very happy with the late visits and are often agitated and very unhappy with you arriving so late at night, again this comes down to very poor management and the fact that the teams in India clearly don’t understand that people in uk do not like to open doors to people late at night after 9/10pm onwards, management need to seriously look into this as it is a general safety issue.The facilities where you’re made to pick up are a total mess with zero organisation and nothing to help you to make it easier, you’re made to look through a mountain of randomly placed bags to pick your deliveries out this alone can take you hours on end, there’s a lack of equipment like bags and books which drivers are required to have and you’re often made to place things into black bags that easily rip and can mix orders up.New drivers are given an easy couple of routes to make it look easy but a few days in and you’re in for a complete shock.You need a large van for this job and not a car as there’s a lot of big bags you’ll be carrying that are heavy and bulky and you’ll often carry these up many flights of stairs into flats.There is constant complaints from the people living nearby the pick/drop facilities who make it clear that activities and noise at night ain’t on and to be honest they not should have to endure it at 12am as that’s the time some drivers get back to drop off their bags after shifts which should end at 10pm.This company basically promises a lot but you will be doing 7/8 hours of work everyday and you’ll be covering 80 to 100 plus miles for only £55 per shift which is well below minimum earnings, you’ll be lucky to net £6ph after your expenses and working over your hours regularly.They basically expect you to do 8 to 10 hours work in just 5 hours and are constantly hiring people as most just leave after a couple of weeks.If anything they should put up the fuel payment to at least £1 per mile and plan routes much better and make sure drivers make at least £11ph as they advertise, they should also try and give more than the 5 hours to help drivers to complete jobs without being made to endanger themselves and others by speeding around because of the lack of time between jobs.There’s better places to work so I left but I’m still in contact with a few drivers who say that things are very much worse now as they’ve removed the 10 hour slots altogether (not to commit themselves to employing full time staff and keep all on a sub contract / self employed basis) and are squeezing these 7/10 hour work loads into just 5 hour slots so they’re always recruiting fresh drivers who mostly don’t last a week.
Delivery Driver in Bermondsey
on 5 April 2020
Unethical company that only thinks about them selfs
Very unprofessional Very rude management Disorganised Bullying and harassment with management power Never felt comfortable speaking A massive list of unethical behaviour which some are illegal. STAY WELL AWAY, YOU WILL BE WASTING YOUR TIME AND MOST IMPORTANTLY YOUR MONEY.!!
Delivery Driver in London, Greater London
on 1 April 2020
Operations team is pathetic.!!
At first they give your some high figures of income that you can achieve. But never it’s achievable. Iv met around 25 drivers across both their platform and one thing is each driver has said... no one knows the exact calculations of what your earning. Some days it’s better staying at home rather to spend money and time of fuel. What ever they promise you, deduct 35-45% That’s what you will be getting. It’s totally misleading and their management is incredibly the worst Iv come across.

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Insights from 18 Indeed users who have interviewed with Laundryheap within the last 5 years.
Unfavourable experience
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Process takes about a day or two
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