Legal & General Employee Reviews

Enjoyed the role when working in the factory.Working on site I learned a lot of new skills and enjoyed the work however the running of the company let it down

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Nice place to work

Call Center Agent (Former Employee) - Hove, East Sussex - 11 September 2023

Office is modern and a nice place to work, people are friendly. Pay is ok and goes up quickly depending on performance. Lots of involvement in improvement projects available

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Insights into Legal & General

Based on 120 survey responses

What people like

Ability to meet personal goals
Supportive environment
Time and location flexibility

Areas for improvement

Overall satisfaction

Mixed bag

Contracts Manager (Current Employee) - London, Greater London - 10 September 2023

The company says the right things but struggles to put principles into practice.Decision making is slow. A lot of politics. Some areas are nicer than others.

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Strong sense of job purpose & inclusive

Claims (Current Employee) - Hove, East Sussex - 5 September 2023

Free lemon bus transport & park/rideExcellent company benefits & pay/bonusMental wellbeing & inclusion supportMenopause packageFair recruitment Structured on-boardingFriendly colleagues Putting customers firstHybrid workingJon security

Pros

Benefits & sense of purpose at work

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Productive and inclusive

Cyber Security Analyst (Current Employee) - Hove, East Sussex - 20 August 2023

I feel very lucky to work here, management are generally very supportive. You get appreciation for what you do, no blame culture. Opportunities are there if you want

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Brilliant people

Production Operative (Former Employee) - Sherburn in Elmet, North Yorkshire - 17 August 2023

Had a great time at this company. Learnt skills I can carry forward to my next job opportunity. Some upper management were a bit clueless, but that’s the majority of places.

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Overall excellent experience

Financial Consultant (Former Employee) - Cardiff City Centre, Cardiff - 11 August 2023

Great location, excellent benefits. Best of all the colleagues who made working there enjoyable. Flexible hours. Great pension. They stopped awarding free shares however share save schemes are available at discount of share market value.

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Low pay

Customer Service Representative (Former Employee) - Birmingham City Centre, West Midlands - 10 August 2023

Low pay for the work and knowledge you are supposed to be trained in and supported with. There are many other companies in the city centre area which offer a higher salary for the same role, without weekend and evening work.

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Great place to work

Pensions Administrator (Current Employee) - Cardiff, Cardiff - 2 August 2023

One of the best places I have worked! Great company benefits and you actually feel as if you are cared about. They also pay for your qualifications and actively help progression.

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Great benefits and company

Capacity Planner (Current Employee) - Home Based - 24 July 2023

The company and management is amazing to be honest however the data and tech is outdated at best. It takes an age to find out what you need to know and their relationship with contractors needs more formality.

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Jobs at Legal & General

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Customer Service Officer

Solihull

1 day ago

Service Delivery Manager

Customer Service Advisor

Good benefits, but lacking in organisation & structure

Pension Service Specialist & Administrator (Current Employee) - Cardiff - 20 July 2023

L&G is a good company to work for in regards to working hours, work/life balance and benefits you receive.However there is more focus on targets & SLA's, than looking out for staff and prioritising proper training. You are able to work remotely in many roles, but in some departments if you choose to work from home more you may get less opportunities for progression ad you are not seen to be 'visible', no matter how knowledgeable or experienced you may be. Many systems are fairly outdated. As a prominent company, L&G has a lot of work to do to improve, not just look good on the surface.

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Fair work but poor management

Customer Service Consultant (Former Employee) - Hove, East Sussex - 13 July 2023

Company is fairly good to work for - fair pay for call centre work, good benefits etc. However, there are only one or two Managers who actually manage the department. The rest, along with the entire upper management team are woeful and know nothing of people management

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Productive and fun

Pension Consultant (Current Employee) - Cardiff, Cardiff - 13 July 2023

Different everyday people might say awh your just on the phone yes that is true but the calls are different every time and managers are spot on with support

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A supportive and collaborative environment

Talent Acquisition Specialist (Current Employee) - Hove, East Sussex - 5 July 2023

Compared to other places I have worked before L&G is a very supportive and collaborative place to work. Everyone is very friendly, happy to help and there is a real sense of togetherness. The offices in both Hove & London have just been modernised/refurbished, so the external environment also has a nice feel to it too, which now mirrors the wonderful people at L&G.

Pros

Nice Offices, Free Coffee, Good Salary & Benefits

Cons

Can't always book a desk (in the office) as it is so busy some days

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Official response from Legal & General

27 July 2023

Thanks for the great review, glad to hear you like the new facilities.

Best company I've worked for in my 15 years working

Administrator (Current Employee) - Cardiff, Cardiff - 28 June 2023

The company and dept really hope for a work / life balance. They've been more than accommodating with the hardware they provide and making sure things are smooth and communicated despite being a mostly at home worker. The benefits are great and they seem to really look after their staff as people tend to stay for YEARS after joining.

Pros

Work from home, good wage, regular OT at at least x1.5 pay.

Cons

Some days you're required to work until at least 5 but, that's not necessarily a negative

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Amazing place to work

Customer Service Advisor (Current Employee) - Cardiff - 28 June 2023

Legal & General gave me a sense of security from day one. After securing a job when times were very difficult during Covid-19 not only did Legal & General help to provide me with a steady income they also gave me a sense of meaning. I have been supported from the get-go, we aren't just a company we're a family. There are always opportunities for progression as well as overtime. This is by far the most transparent company I have ever worked for that's truly made me feel welcome and continues to do so everyday.

Pros

Overtime opportunities, Excellent salary pay, great atmosphere

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Great opportunities to grow

Customer Service Manager (Current Employee) - Cardiff - 28 June 2023

I originally started as a finance temp and was able to develop my career as an operations team manager and now lead my own area. Great opportunities to learn and grow at L&G!

Pros

Great benefits package and good work life balance

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6 Months at the company

Service Support Specialist (Current Employee) - Cardiff, Cardiff - 27 June 2023

Having come from the Civil service previously this is a massive step up, support from managers, progression opportunities, bonuses, recognised for putting in the work.Company actually follows agile working and allows flexible working home/office, able to come into office once a weekWorkplace culture is not toxic, very sociable and everyone is willing to help

Pros

Free fruit, always an event in the week in office, bonuses, work/life balance. High street discounts, share scheme

Cons

None

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Financial Services best kept secret.

Talent Acquisition Specialist (Current Employee) - Home Based - 27 June 2023

I've been working at L&G now for 18 months plus. It's a great place to work, with flexible working hours for those with families to juggle. I have good colleagues and thoroughly enjoy working here.

Pros

The team, opportunity to progress, broaden experience.

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Official response from Legal & General

27 July 2023

We love this! Thanks for the review. Let's not let it be a secret anymore...

Collaborative environment with fantastic work-life balance

Talent Acquisition Specialist (Current Employee) - London, Greater London - 27 June 2023

Approaching my third year at L&G, I can honestly say it's the best company I've worked for. The collaborative nature is intrinsic to this. There is a great work-life balance, which allows me to accomplish my professional goals while still having time to achieve my personal goals. I feel supported by management and encouraged to pursue interests beyond my day to day job.

Pros

Work life balance, flexibility, management, collaborative culture

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Fantastic place to work with great opportunities!

Talent Acquisition Specialist (Current Employee) - London, Greater London - 27 June 2023

L&G is fantastic for many reasons from progression, work life balance, opportunities, inclusion and so much more. I have never worked for a company that has made me feel so valued until I came here!

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