Legal & General Employee Reviews in Birmingham
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Managers are annoying and they give yh a tonne of work to do without any help. The only good thing is incentives with pay. They are always under pressure and many many complaints from customers
Management at this place are awful. They brush bullying and harassment under the carpet and punish you for reporting bad behaviour. You get followed to the toilet when taking a break of over 5 minutes.
Pros
Free hot drinks
Cons
Everything else.
L&G is a busy place but a friendly atmosphere and good people. It is a hard job but is paid fairly well in consideration with the other workplaces in the industry
Simply a robotic job. I also have a few personal gripes but I'll base that on individuals. You MUST say scripted word s. Word for word. No freedom to be yourself with customer. Constant clock watching by staff to make sure your back from your break on time etc. A very basic mundane no frills job. I'm avoiding adding emotion to this. Personally, it wasn't for me. To date I'm owed money by the company
Good salary and central Birmingham location
Poor direction from senior managers
Unable to deliver change effectively on time.
Very negative working environment that does not encourage individual learning or growth.
Cons
Long hours, no recognition
Professional working environment, good work life balance. supportive management team. Good team sprit. Busy working environment, training and development
Some of the Team Leaders were great and then some not bothering to help or assist.
Staff, great ppl to work with.
Its about quantity and not quality.
Pros
1 hour lunch
Cons
No other break
good character and behaviour from co-workers, help each other when the need arises .Everybody bringing their best to the table to achieve a COMMON GOAL
Pros
Salaries are paid on time.
Jobs at Legal & General
in Birmingham
Duties involved Handling Buildings and Contents Claims flood and fire damage to insured property.
Provided administrative support and insured handling of sensitive client information.
Liaised with third parties in order to complete necessary paperwork and filing of correspondence, working in a time critical and demanding environment.
Dealt with customers confidently and resolve their claims in a timely manner. Investigated claim value and negotiated settlement at the appropriate amount, maintaining average claim costs within targeted levels.
work place culture was diverse and very much enjoyable. I learnt many administrative skills including the ability to multi task and meet deadlines
Really enjoy my time at Legal & General delivering regulatory changes required by the FCA. These changes impacted both the quote and buy journey as well as the renewal experience for customers.
Pros
Great Enviroment
Cons
None that I experianced
negotiating with Brokers winning business
provide service to clients
being able to offer customers and clients the help they required.
Deal with customer complaints and high level complaints.
Liaising by telephone with suppliers and customers
Negotiating compensation awards
Drafting detailed letters specific to the complaint
Clerical duties
The hardest part of my job is ensuring that all promises are kept due to a busy workload and schedule
Resolving complaints to the customers satisfaction is the most satisfying/enjoyable part of my role
Legal & General is a very good company to work for very fast paced. with lively staff and potential for promotions. Very good pay and benefits.
Pros
plenty overtime
Cons
long hours
learnt so much in my time with this company , great atmosphere and enjoyable place to work many different opportunities and branches to the company
L&G are extremely customer focussed and drive a cultural belief through setting expectations and managing staff performance equally between balancing staff behaviours as well as personal and business objectives.
Pros
Customer focus and brand values
Cons
1, Little work life balance at senior management level 2, No flexible working in roles above middle management 3, Lack of support for qualifications past basic level
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