Legal & General Employee Reviews in Birmingham
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Simply a robotic job. I also have a few personal gripes but I'll base that on individuals. You MUST say scripted word s. Word for word. No freedom to be yourself with customer. Constant clock watching by staff to make sure your back from your break on time etc. A very basic mundane no frills job. I'm avoiding adding emotion to this. Personally, it wasn't for me. To date I'm owed money by the company
Good salary and central Birmingham location Poor direction from senior managers Unable to deliver change effectively on time. Very negative working environment that does not encourage individual learning or growth.
Long hours, no recognition
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Duties involved Handling Buildings and Contents Claims flood and fire damage to insured property. Provided administrative support and insured handling of sensitive client information. Liaised with third parties in order to complete necessary paperwork and filing of correspondence, working in a time critical and demanding environment. Dealt with customers confidently and resolve their claims in a timely manner. Investigated claim value and negotiated settlement at the appropriate amount, maintaining average claim costs within targeted levels. work place culture was diverse and very much enjoyable. I learnt many administrative skills including the ability to multi task and meet deadlines
Deal with customer complaints and high level complaints. Liaising by telephone with suppliers and customers Negotiating compensation awards Drafting detailed letters specific to the complaint Clerical duties The hardest part of my job is ensuring that all promises are kept due to a busy workload and schedule Resolving complaints to the customers satisfaction is the most satisfying/enjoyable part of my role
L&G are extremely customer focussed and drive a cultural belief through setting expectations and managing staff performance equally between balancing staff behaviours as well as personal and business objectives.
Customer focus and brand values
1, Little work life balance at senior management level 2, No flexible working in roles above middle management 3, Lack of support for qualifications past basic level
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