Legal & General Employee Reviews in Cardiff
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The job is very different to what is advertised, the job title should have the word SALES in it. Its as much about generating sales leads for other departments as it is customer service. You are even reprimanded if they feel that you missed a sales opportunity. The quality standards are ultra strict and clearly designed to mark down staff in every possible way. Why? Its because your bonus relies on your quality scores and the majority of the staff earn no bonus at all despite being overworked / underpaid in the first place. It is a typical call centre / sweatshop type environment with totally inadequate facilities for the number of staff, opportunities to progress within the department are practically zero unless you are part of the click / a "yes" merchant and Team / Department Managers that think far too much of themselves and actually believe that they are the people who keep the place running. If you just need a job to cover your share of the rent and to party at the weekends then it might work for you. If you want to build a career, be fairly paid / recognised for your hard work and be able to progress then give this place a big swerve.
City Centre location, work hours are better than many contact centres.
Heavily sales orientated, typical call centre, underpaid for whats expected.
Legal & General used to be a great place to work, the salary was a lot higher than nearly everywhere else for the roles they were offering & one of the main reasons I applied there. Over the past year, the feeling there is very tense, stressful & just an overall unpleasant place to work. People who have applied externally (for the same roles) are given much bigger salaries & it's nearly impossible to reach a similar salary.
Flexible Working Hours
No benefit to being a long-term employee
Decent sounding wage and big company image but dont fall for it like I did! Most vacancies are for the Existing Business Dept. They pitch a customer service role but in reality its hugely sales based. You are constantly pressured to generate sales leads for other areas of the business as well as your own while they dangle the 'carrot' of a monthly bonus. The truth is that targets are clearly set to penalise you in every way possible and at best some earn little bonus but most earn none at all. Also often under staffed, low morale and high stress levels. A high staff turnover and badly managed in many ways. I left feeling completely mugged off !
If you are not a YES merchant who is happy to be over worked / under paid its not for you.
• Responsible for mid sized inbound contact centre (150 staff + managers) • Key Performance Indicators included maintaining service level agreements, delivering on customer retention targets, maintaining and improving customer satisfaction and reviewing staff attendance • Key account manager for all strategic partners and independent financial advisors • Relationship manager for outsourcer • Effective in the management of HR related matters concerning all levels of staff working in synergy with HR Manager • Achieved vast success introducing lead generation to the business • Devised performance management scheme supported by HR and Union
Typical day was speaking to customers and financial advisers. Team managers were good Good staff around you. The culture turned to too much lead orientated sales
Good staff around you
Inconsistent Sales Targets for non-sales staff
I really enjoyed my time at Legal & General. It is a good, strong place to work but for me it was the staff that made the company worth working for. Everyone was so helpful and kind. The work I was doing was rather repetitive but it wasn't too bad. All in all, a great place to work!
I enjoy working within Legal & General,a typicL day in work would include _ •Dealing with customers day to day over the telephone providing help with setting up their annuities. •Providing customers with help on their annuities and assisting with their enquiries. •Processing cheques, post handling and faxes. •Producing quotes and advice on different options they can have with their plans. I enjoy working within my team and get along well with all my co-workers.
working hours and pay
Processing applications, setting up clients, photocopying, using spreadsheets, updating EWS & Rufus, Co-workers friendly worked as a team big team effort! lots of challenges all in all a fun place to work
very busy (which i enjoy)
i was only a temp i wanted to be permanant
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