Legal & General Employee Reviews for Customer Service Representative
Customer Service Representative19 reviews
United Kingdom19 reviews
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Management show understanding and flexibility towards the team. If you get stuck into your work they empower you to make decisions good freindly place to work with high standards .
Shares and good contributory pension scheme, holiday purchase, scheme
Great place to work form Job Live Balance Lots to learn a really forward thinking Company to Work For Management really take the time to get to know people Great place for advancement but not a moment Good Team Ethos all very collaborative
The office culture is fantastic. Friendly, very professional and fun to work in. Exceptionally good training and on-going support. Management recognise and reward great service appropriately.
Great staff, great support, fun environment
This company really know how to treat their staff, very good working conditions and very approachable management. Good advancement opportunities and plenty of support and coaching. Also very fair bonus scheme.
Well supported employment and good reward system.
Currently with redundancy going on did not want to there once the company have establish more secure work then would be happy to return at anytime to L & G. Traning could be improve somewhat as well.......didnt feel l was being treated right? Unequal to my colleagues also my house had some emergency repairs which need to be done, trading instructor was to ridged in allowing time off to deal with things & being unrealistic and unhelpful, as l did not know the builder - felt l had to chooses between a house or a job. Then was told she had problem with my "tone" To over critical . One sided pointed of view.
Good long term prospects, Easy for me to get, Great office, Great for advancement
No long term job security. Redundancies are an uneasy place to work in.
The job is very different to what is advertised, the job title should have the word SALES in it. Its as much about generating sales leads for other departments as it is customer service. You are even reprimanded if they feel that you missed a sales opportunity. The quality standards are ultra strict and clearly designed to mark down staff in every possible way. Why? Its because your bonus relies on your quality scores and the majority of the staff earn no bonus at all despite being overworked / underpaid in the first place. It is a typical call centre / sweatshop type environment with totally inadequate facilities for the number of staff, opportunities to progress within the department are practically zero unless you are part of the click / a "yes" merchant and Team / Department Managers that think far too much of themselves and actually believe that they are the people who keep the place running. If you just need a job to cover your share of the rent and to party at the weekends then it might work for you. If you want to build a career, be fairly paid / recognised for your hard work and be able to progress then give this place a big swerve.
City Centre location, work hours are better than many contact centres.
Heavily sales orientated, typical call centre, underpaid for whats expected.
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Decent sounding wage and big company image but dont fall for it like I did! Most vacancies are for the Existing Business Dept. They pitch a customer service role but in reality its hugely sales based. You are constantly pressured to generate sales leads for other areas of the business as well as your own while they dangle the 'carrot' of a monthly bonus. The truth is that targets are clearly set to penalise you in every way possible and at best some earn little bonus but most earn none at all. Also often under staffed, low morale and high stress levels. A high staff turnover and badly managed in many ways. I left feeling completely mugged off !
If you are not a YES merchant who is happy to be over worked / under paid its not for you.
Typical day was speaking to customers and financial advisers. Team managers were good Good staff around you. The culture turned to too much lead orientated sales
Good staff around you
Inconsistent Sales Targets for non-sales staff
I enjoy working within Legal & General,a typicL day in work would include _ •Dealing with customers day to day over the telephone providing help with setting up their annuities. •Providing customers with help on their annuities and assisting with their enquiries. •Processing cheques, post handling and faxes. •Producing quotes and advice on different options they can have with their plans. I enjoy working within my team and get along well with all my co-workers.
working hours and pay
A typical day consists of receiving and making phone calls to policyholders and independent financial advisors. Processing requests received in the post regarding the policies dealt with in my team. Maturing, surrendering policies, fund switching, and finding lost policies. I learnt to manage my time effectively for maximum productivity. Trained on as many processes as was allowed to further my knowledge on the products and procedures. Management is always supportive in my personal development and very encouraging. The most difficult part of the job was trying to be as productive as possible whilst dealing with system problems. The most enjoyable part of my job was being part of a very diverse and interesting team.
Supported personal development
Only offered me a contract position
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