Legal & General Employee Reviews
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• Responsible for mid sized inbound contact centre (150 staff + managers) • Key Performance Indicators included maintaining service level agreements, delivering on customer retention targets, maintaining and improving customer satisfaction and reviewing staff attendance • Key account manager for all strategic partners and independent financial advisors • Relationship manager for outsourcer • Effective in the management of HR related matters concerning all levels of staff working in synergy with HR Manager • Achieved vast success introducing lead generation to the business • Devised performance management scheme supported by HR and Union
Busy environment Allocated work and dealt with day to day incoming and outgoing work I learnt how to deal with different people effectively The hardest part was dealing with high volumes of work with small team Most enjoyable was working with lovely people
Allocated work to team I learnt how to deal effectively with different people The hardest part was the volume of work and not having enough people to allocate to. Most enjoyable was working with lovely team members
We were trusted and it was expected that we self managed our workloads. Flexible working patterns, meant that the individual had more control over their work life balance. The co-workers were lovely and the dynamics seemed to just work. Hardest part of my role was informing someone had failed a file check or an induction training assessment. The most enjoyable part was working with the team and meeting all the advisers at training courses
Lovely people, lovely offices and grounds, really good benefits and pension
none, thoroughly enjoyed my time working for them.
no day was the same new skills learnt colleagues great people management treat you like a person not a number on a seat enjoyable part of job was dealing with challenges and talking to new people.
Breakfast club, pension, rewards for targets
Deal with customer complaints and high level complaints. Liaising by telephone with suppliers and customers Negotiating compensation awards Drafting detailed letters specific to the complaint Clerical duties The hardest part of my job is ensuring that all promises are kept due to a busy workload and schedule Resolving complaints to the customers satisfaction is the most satisfying/enjoyable part of my role
Indexing documents and files for Group income protection, Critical illness and Death in service claims. Also chasing GP Surgeries and Hospitals for reports requested for assessors and invoicing for these reports. I learnt a lot of administration and to use different types of systems on the computer.
Onsite parking, short commute
Not much work to do
Talented colleagues and brand partners are a pleasure to work with and the accomplishments speak for themselves. It's a very successful company with a focus on teamwork. However, politicing is higher rife so stakeholder management on a large scale is a critical skill.
Typical day was speaking to customers and financial advisers. Team managers were good Good staff around you. The culture turned to too much lead orientated sales
Good staff around you
Inconsistent Sales Targets for non-sales staff
I really enjoyed my time at Legal & General. It is a good, strong place to work but for me it was the staff that made the company worth working for. Everyone was so helpful and kind. The work I was doing was rather repetitive but it wasn't too bad. All in all, a great place to work!
Good team spirit across the business with transparent management. Good family/work life balance - the company actively supports returning parents and part-time/flexible working. The company, and its people, really do care about the customer.
Team atmosphere, good investment in employees' career/personal development
Salaries could be improved