Legal & General
Happiness score is 55 out of 100
3.5 out of 5 stars.
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Legal & General Employee Reviews

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Managers are annoying and they give yh a tonne of work to do without any help. The only good thing is incentives with pay. They are always under pressure and many many complaints from customers
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• Responsible for mid sized inbound contact centre (150 staff + managers) • Key Performance Indicators included maintaining service level agreements, delivering on customer retention targets, maintaining and improving customer satisfaction and reviewing staff attendance • Key account manager for all strategic partners and independent financial advisors • Relationship manager for outsourcer • Effective in the management of HR related matters concerning all levels of staff working in synergy with HR Manager • Achieved vast success introducing lead generation to the business • Devised performance management scheme supported by HR and Union
Pros
Longevity
Cons
Long Hours
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Issuing and creating access cards for staff using CARDAX system. Using CCTV to monitor the site and staff (155 cameras). Liaising with facilities managers and other departments.
Pros
4 days rotation
Cons
no cons
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Busy environment Allocated work and dealt with day to day incoming and outgoing work I learnt how to deal with different people effectively The hardest part was dealing with high volumes of work with small team Most enjoyable was working with lovely people
Pros
free shares
Cons
Long hours
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Allocated work to team I learnt how to deal effectively with different people The hardest part was the volume of work and not having enough people to allocate to. Most enjoyable was working with lovely team members
Pros
free shares
Cons
Long hours
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We were trusted and it was expected that we self managed our workloads. Flexible working patterns, meant that the individual had more control over their work life balance. The co-workers were lovely and the dynamics seemed to just work. Hardest part of my role was informing someone had failed a file check or an induction training assessment. The most enjoyable part was working with the team and meeting all the advisers at training courses
Pros
Lovely people, lovely offices and grounds, really good benefits and pension
Cons
none, thoroughly enjoyed my time working for them.
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negotiating with Brokers winning business provide service to clients being able to offer customers and clients the help they required.
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no day was the same new skills learnt colleagues great people management treat you like a person not a number on a seat enjoyable part of job was dealing with challenges and talking to new people.
Pros
Breakfast club, pension, rewards for targets
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Up until the recent relocation of the Kingswood Office I have always been happy at Legal & General and found them a Good Company to work for.
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There's no such thing as a typical day at work when you're in marketing. Each day what you need to do changes, so it's key to be organised and detailed but able to flex and change as the job demands.
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Deal with customer complaints and high level complaints. Liaising by telephone with suppliers and customers Negotiating compensation awards Drafting detailed letters specific to the complaint Clerical duties The hardest part of my job is ensuring that all promises are kept due to a busy workload and schedule Resolving complaints to the customers satisfaction is the most satisfying/enjoyable part of my role
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Indexing documents and files for Group income protection, Critical illness and Death in service claims. Also chasing GP Surgeries and Hospitals for reports requested for assessors and invoicing for these reports. I learnt a lot of administration and to use different types of systems on the computer.
Pros
Onsite parking, short commute
Cons
Not much work to do
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Legal & General is a very good company to work for very fast paced. with lively staff and potential for promotions. Very good pay and benefits.
Pros
plenty overtime
Cons
long hours
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Talented colleagues and brand partners are a pleasure to work with and the accomplishments speak for themselves. It's a very successful company with a focus on teamwork. However, politicing is higher rife so stakeholder management on a large scale is a critical skill.
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A very good place to work with great working hours and no weekend work. I learned everything from starting in a call centre, managing work loads to managing staff.
Pros
good working hours
Cons
not enough staff
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I would love to have a job like this because the atmosphere was very good I enjoyed every day going to work and doing my job I felt valued and apprepreciated for what I did.
Pros
felt good about myself
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learnt so much in my time with this company , great atmosphere and enjoyable place to work many different opportunities and branches to the company
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Legal and General is a good place to work for , they job itself it is good to go along with , colleagues makes it easier as they been very friendly and helpfull the same as the management side of the business
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Typical day was speaking to customers and financial advisers. Team managers were good Good staff around you. The culture turned to too much lead orientated sales
Pros
Good staff around you
Cons
Inconsistent Sales Targets for non-sales staff
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I really enjoyed my time at Legal & General. It is a good, strong place to work but for me it was the staff that made the company worth working for. Everyone was so helpful and kind. The work I was doing was rather repetitive but it wasn't too bad. All in all, a great place to work!
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Good team spirit across the business with transparent management. Good family/work life balance - the company actively supports returning parents and part-time/flexible working. The company, and its people, really do care about the customer.
Pros
Team atmosphere, good investment in employees' career/personal development
Cons
Salaries could be improved
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