66% Above national average
Salary estimated from 8 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: 10 February 2021
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Reviews for Customer Service Manager at Legal & General
Traditional
• Responsible for mid sized inbound contact centre (150 staff + managers)
• Key Performance Indicators included maintaining service level agreements, delivering on customer retention targets, maintaining and improving customer satisfaction and reviewing staff attendance
• Key account manager for all strategic partners and independent financial advisors
• Relationship manager for outsourcer
• Effective in the management of HR related matters concerning all levels of staff working in synergy with HR Manager
• Achieved vast success introducing lead generation to the business
• Devised performance management scheme supported by HR and Union
Pros
Longevity
Cons
Long Hours
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