Lifeways Group Employee Reviews

New Management don't know what they're doing. They don't communicate effectively with staff. The rotas are completed at the last minute and they're done, they change them at the last minite.

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Official response from Lifeways Group

28 November 2023

Hello, thank you for your review and we are sorry to hear you feel this way. At Lifeways we strive to ensure everyone has a supportive and encouraging working environment. We have dedicated support functions in place for any of our colleagues to raise any concerns when they feel they aren’t receiving the right support from their manager.

Bittersweet. Loved the service users, but huge dislike of Management

Support Worker (Former Employee) - Colchester - 29 November 2023

What is the best part of working at the company?You get to meet the loveliest service usersWhat is the most stressful part about working at the company?Dealing with the incompetent managers and team leadersWhat is the work environment and culture like at the company?Awful, the environment can be toxic because of the Managers & team leadersWhat is a typical day like for you at the company?Day to day can vary depending which house you're working in

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Jobs at Lifeways Group

Mental Health Support Worker

A good workplace

Support Worker (Current Employee) - Leicester, Leicestershire - 28 November 2023

It’s a lovely place to work at and there’s teamwork. The only problem I have is the weekly rota which always comes at last meeting thereby affecting any other commitment one has like family.

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Unsupportive manger

Support Worker (Former Employee) - Bedford, Bedfordshire - 28 November 2023

When I was working here the manager was making up their own rules had theirFavourites wouldn’t listen to staff all feedback and opinion was criticised

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Loved every day

Maintenance Engineer (Former Employee) - Birmingham, West Midlands - 27 November 2023

Loved my time at lifeways . Great manager and staff and fond memorys of all the residents . My time at lifeways was my first start in the care sector and not changed since

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Official response from Lifeways Group

28 November 2023

Thank you for your 5 star review. We are happy to hear you enjoyed your time working at Lifeways alongside your manager and colleagues.

Insights into Lifeways Group

Based on 878 survey responses

What people like

Clear sense of purpose

Areas for improvement

Fair pay for job
Sense of belonging
Trust in colleagues

Awful

Support Worker (Former Employee) - Syston, Leicestershire - 22 November 2023

Management is absolutely shocking could not careless about the people they support or the staff. Only good part is the people you look after and the other people you work with

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Official response from Lifeways Group

23 November 2023

Thank you for your taking time to provide feedback.We want Lifeways to be a great place to work for everyone and we're always open to suggestions about how we can make things better for our colleagues. We value your opinion and would like to learn more about your specific issue - please contact the HR department to do this. Lifeways prides itself on employee relations and is always making sure our employees have the best experience possible.

Exciting, lovely and good environment to work

Support Worker (Current Employee) - Birmingham - 22 November 2023

I'm looking forward to an exciting, good and conducive work place environment . I have seen a highly dedicated and passionate staffs and Management. I'm of the opinion of enjoying of experiencing a good cultured workplace environment with dedicated employees

Pros

Free lunch

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Official response from Lifeways Group

23 November 2023

Thank you for your positive review, we are happy to hear you enjoy working with us and are being supported by your team!

Excellent

Support Worker (Current Employee) - Castleford, West Yorkshire - 20 November 2023

What is the best part of working at the company?Every day is unique and everyone works as a teamWhat is the most stressful part about working at the company?No stress, everyone is supportive What is the work environment and culture like at the company?Excellent and goal oriented culture What is a typical day like for you at the company?Busy but also quite and it’s worth looking forward to

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Official response from Lifeways Group

21 November 2023

Thank you for taking the time to leave such a positive review. We are glad to hear you are enjoying working for Lifeways and appreciate you being part of our team.

Excellent work place

Support Worker (Current Employee) - Lincolnshire - 19 November 2023

I started working with Lifeways a few months ago and i have had nothing but a positive experience with other support workers, team leaders and managers. I would highly recommend this place of work to anyone who is looking to transition in to a care setting as this is a wonderful and fun place to work.

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Official response from Lifeways Group

21 November 2023

Thank you for your 5 star review. We are very happy to hear you enjoy working with us and are being supported by your manager and colleagues.

Good company overall

Team Leader (Current Employee) - Cambridge, Cambridgeshire - 15 November 2023

I have worked for Lifeways twice over the years, once in 2018 for 6 months and then now and I’ve been here for nearly 4 years now. I began as a support worker and soon got promoted to a team leader. I love my job, both the support worker side and the team leader side. I get to support individuals to be as independent in day to day tasks as they’re able to be. Lifeways are a big company so there are times where you feel like you get swallowed up and forgotten about, but they have an XO awards system where they celebrate when staff are going above and beyond, which I’ve never had before. Overall, I think lifeways is a good company to work for, yes the pay isn’t great, but then I don’t believe we work in care for the pay, personally. And if you believe that it is, then you are working in the wrong sector.

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Official response from Lifeways Group

16 November 2023

Hello, thank you for your review. We are glad to hear you enjoy working with us and providing support to the people we support. We do really strive to ensure our staff feel valued every day and are happy to hear you think our internal awards system is a great way of showing that we value our colleagues. We are of course always open to suggestions on how we might better show appreciation to our teams. If you would like to share any thoughts with us, please do reach out to your manager or regional HRBP.

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OK place to work

Care Co-ordinator (Former Employee) - Lincoln, Lincolnshire - 12 November 2023

I started as a support worker and progressed to care coordinator. The guys I worked with were good. The staff who I worked with were friendly. Management not so good. Work life balance not great either

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Official response from Lifeways Group

14 November 2023

Thank you for your review. We are glad to hear that you enjoyed supporting the people we support and enjoyed working with your colleagues. We would always urge anyone having any issues with their manager to raise these with the HRBP for their area.

Informative

Support Worker (Current Employee) - Liverpool, Merseyside - 10 November 2023

Good company to work for lots of hours and service users are the best .. manager is very supportive to staff rotas done 4weeks in advance so you can plan your month ahead

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Official response from Lifeways Group

14 November 2023

Thank you for leaving us such a positive review. We are glad to hear you enjoy working for Lifeways and have great support from your colleagues and management team!

Horrid Experience.

Support Worker (Current Employee) - Workington - 7 November 2023

The job itself is great, but the management have no idea what they’re doing 99% of the time, have no guts to sort things out and blatantly lie to their staff so that they can look better themselves.Management also do not know how GDPR works or confidentiality. Management also do not care about their staffs ability or mental health, simply throw a company policy at their face instead of try to rectify the issue.

Pros

None.

Cons

Everything.

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Official response from Lifeways Group

14 November 2023

Thank you for taking the time to leave us this review. We take the comments you have made very seriously and would really urge you as a current employee to reach out to the HRBP for your area to discuss this further. We want to ensure all our colleagues can have an open dialogue with us about their well-being and strive to ensure all our teams have an enjoyable and supportive working environment. Lifeways Private Policies and GDPR are taken with the upmost seriousness at Lifeways where we employ a dedicated Information Security & Business Continuity department that makes sure the business is compliant with all matters of GDPR within the business.

Less stressful, exciting and educational

Support Worker (Current Employee) - Aberdeen - 4 November 2023

What is the best part of working at the company?The friendliness of the staff What is the most stressful part about working at the company?The trainings and the lengthy hours of studyWhat is the work environment and culture like at the company?Multicultural setting with dynamic work pattern What is a typical day like for you at the company?Long hours of enjoyable routine work

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Official response from Lifeways Group

9 November 2023

Thank you for taking the time to leave feedback, we are glad to hear you are enjoying working for Lifeways and we appreciate you being part of our team.

Enjoyable job

Team Leader (Current Employee) - Leicester, Leicestershire - 3 November 2023

Love my job, but feel very under appreciated outside your own area!!! Have to keep telling yourself that you are here for the PWS and not Lifeways. Feel supported locally.

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Official response from Lifeways Group

7 November 2023

Thank you for taking the time to leave this review, and we are happy to hear you're enjoying your role. We are sorry to hear that you are feeling underappreciated; at Lifeways we strive to ensure all colleagues feel valued in their role. We would like to learn more about your experience and encourage you to reach out either to your Manager or the HR department to discuss this further.

Excellent

Support Worker (Current Employee) - Gravesend, Kent - 31 October 2023

Excellent company to work for have received brilliant support from service manager training was excellent and everyday is different it very rewarding to be helping and supporting the people i care for

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Official response from Lifeways Group

7 November 2023

Hello! Thank you for taking your time to share your thoughts on Lifeways. We are happy to hear you are enjoying your role with us and that your manager and colleagues are providing you with such great support.

Think long and hard

Support Worker (Former Employee) - Brighton - 29 October 2023

Only if you desperately need a job . Otherwise look elsewhere. Disorganised staff leaving left right and centre . Favouritism was strife for long term staff .

Pros

None

Cons

To many

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Official response from Lifeways Group

1 November 2023

Thank you for your taking time to provide feedback. We are sorry that your recent experience was a negative one. We value your opinion and would like to learn more about your specific issue - please contact the HR department to do this. Lifeways prides itself on employee relations and is always making sure our employees have the best experience possible.

Rewarding job when looking after the service users

Support Worker (Former Employee) - Accrington, Lancashire - 23 October 2023

What is the best part of working at the company?Supporting the service users to live independently and helping them with daily tasks, being there for them , a friendly professional. Giving them life skills such as cooking and budgeting.What is the most stressful part about working at the company?Other members of staff and management.What is the work environment and culture like at the company?Not working as a team, managers having favourites , certain things being swept under carpet. What is a typical day like for you at the company?Every day is different and some days can be very challenging but when supporting the service users and helping them gain life skills it is worth it.

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Official response from Lifeways Group

1 November 2023

Thank you so much for spending time posting your review. We are currently addressing and investing in further technologies that will help support management to provide better employee relations.

Long hour, 24houra shifts being pushed on you not good 14 hours shifts 8am-10pm

Support Worker (Former Employee) - Cheshire - 23 October 2023

Long hours Bad managementHave to stay on if night staff don't turn in Work most weekends Christmas and New year not worked out fairly Not much benifits Can be very clucky place to work Shift changes with short notice

Pros

Service users

Cons

Long hours

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Official response from Lifeways Group

9 November 2023

We do appreciate you taking the time to leave a review with us. As an organisation we do provide 24/7 support, which will often mean working unsociable hours. Everyone’s availability and flexibility are discussed during our recruitment process; and we strive to ensure shifts are split fairly amongst our teams. At Lifeways we do appreciate all the hard work of our teams so ensure everyone who works for us has access to our extensive and competitive benefits and rewards package.

Worst place I have ever worked.

Office Administrator (Former Employee) - Leicester, Leicestershire - 22 October 2023

Office was in a nice location. Hardly any training given. When ringing in sick I got called a liar and when ringing they would never pick up the phone even though they were in the office working. Horrible place and people. Ringing me when I was on sick leave for updates and online meetings. Horrible atmosphere.

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Official response from Lifeways Group

10 November 2023

Hello, we are sorry to hear you feel this way. We would urge anyone who feels they have an issue to raise and discuss this with the HR department. Lifeways provide a robust training program for all office-based function support staff and are always happy to provide any additional support or training where our colleagues need this.

Poor support from manager

More business than care (Former Employee) - Barrow-In-Furness, Cumbria - 20 October 2023

No breaks, no benefits for doing over time. Long days, more responsibility being added. Toxic environment, mistakes getting made over and over with no repercussions. Up side is the residents are wonderful to support and team leaders are always supportive. I left because I couldn't deal with the back stabbing any longer

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Official response from Lifeways Group

9 November 2023

Thank you for leaving us your review. We are glad to hear you enjoyed working with the people we support and your colleagues, however, are sorry to hear about the other experiences mentioned in your review. The health and safety of our teams is very important, and we ensure breaks and working hours are in line with the working time directive. It’s really important that our colleagues enjoy what they do, if you wish to discuss anything with us further please reach out to our HR department.