Lindt & Sprüngli Employee Reviews
United Kingdom23 reviews
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Was initially a fun place to work but very quickly was spoiled by out of touch corporate demands and management, very little support during high trading seasons despite queues out of the door. The base problem was a lack of staffing which lead to slips in service standards and honestly badly affected the store's revenue. Corporate saw this and instead of hiring more staff cut staff to cover the projected losses, having the inverse effect and losing them money.
The business was so focussed on customers they didn't care about their staff at all. Head office staff are celebrated and given so much stuff, in retail, you can work 12-hour shifts and not even be given a thank you. Shocking communication between stores and head office, leading to very aggressive customers in store which we had to placate. So so much sales pressure, and patronizing management which undermine you. Salary did NOT meet the expectations of the role, they need to pay more
Long hours, chronic underappreciation of retail staff
While the sales team who worked there are lovely, management is a whole different issue. When I worked there, there were days when I left there crying. If you are not the managers favourite you are treated as worthless and whatever you do isn't good enough. At one point your even critiqued on how fast you carry and put out 10kg of stock. Management made my experience absolutely terrible and I had to leave that environment where absolutely everything you do isn't enough even though there were people who would only do half of their work clothes. Sales targets are more important than you and you are often put in competition and that leads to other employees stealing sales which were yours or scanning things through incorrectly in order to up their sales.
Fantastic culture and a fast paced, strong growth, busy environment. Year on year growth for the past 10 plus years A chance to grow personally and professionally Strong management team with a 5 year plan Culture based on the individual High expectations of all staff members
Amazing chocolate- BAD company to work for. If you want to be treated unfairly, work all the hours under the sun (whilst management have perfect shifts that only apply to them- eg no late shifts and weekends off) and be spoken to like garbage- this is the company for you. Higher management also do not care, as long as they are taking the money!! Don't waste your time- trust me.
Company, management, unfairly treated
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I am currently working at lindt gunwarf quays, I enjoy working with the team and being put under pressure whilst having responsibilities of being a key holder and being responsible for other or new members of staff when the manager or assistant manager aren't within the store. overall I would say a lovely supportive place to work.
supportive, friendly, enjoyable.
Long unsociable hours.
Team culture and reward schemes are very much encouraged here and making people feel special is a vital part of everyday. Everyone including management is exceptionally motivational here and is always very willing to help one another. The hardest part of the job is trying not to eat all the chocolate!
The staff that I got a pleasure to work with were incredibly supportive and fun to be around which made every working day an enjoyable one. They taught me many skills and I have recommended this company to many people.