Lloyds Bank
Happiness score is 51 out of 100
3.8 out of 5 stars.
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Lloyds Bank Careers and Employment

Work happiness

Scores based on about 42 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel they are appreciated as a person at work?

About the company

  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
  • Headquarters
    London, UK
  • Link
    Lloyds Bank website
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Salary estimated from 550 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 922 reviews and is evolving.



Customer Services Advisor in Newcastle upon Tyne, Tyne and Wear
on 30 July 2022
No set work pattern
While the people I worked with were great and the work interesting the main issue with this job is that new starters are on a flexible contract and you will only get a rough work pattern and this is constantly changing. Your days working will change week to week as well as start and stop times and in addition you will be expected to move between branches without complaint. It is also rare that you will start or finish at your paid hours with extra time after common, normally 5 or 10 minutes but occasionally half an hour; this is not time you will get back. I worked here a few years before I moved on to another role with more stability and I will miss the people I worked with but I’m so glad to not be working for Lloyds anymore.
Customer Service Advisor in Leeds
on 27 June 2022
The worst
Training is okay after training is a nightmare the management is not organised, nobody seems to know anything, people leave due to falling into depression here or becoming suicidal, no type of support, the targets are unrealistic mostly.
Mortgage and Protection Advisor in Birmingham
on 20 June 2022
Stressful and time consuming
Lloyds bank has a big reputation and when I joined was when Mortgage Market Review was being initiated.The training was top notch, informative, useful, team building, you knew you could do the job at the end and was fully supported all the way through.Then the restructuring began, areas changed, Area managers moved around. They utilised many old school out of date managers not suited for the role and favoured people they liked regardless of capability.Within two years I felt out of place, non supported, picked on and out of the loop.Then they micro managed everything, from interviews, appointments to general banking hall interactions. It never felt productive to the bank let alone the customer, they neglected customers who were long standing, no emphasis on retaining business just generating new.So much it majorly effected my health and I had to leave for that reason.
Customer Advisor in Remote
on 15 June 2022
Great place to work for. You really are cared about as an individual
Management take responsibility for issues and offer great support. Regular check ins for well-being and performance review. Only let down is progression, it seems to only match the interest of the business. A lot of internal recruitment advertised but the opportunity to move depends on if your current team needs you! I would recommend it if you are happy to stay in the role you apply for. You really are considered part of a Lloyds family!
Personal Banking Adviser in Worcestershire
on 31 May 2022
Fair employer
Fair employer providing on going training, support and career progression if desired. Very supportive through Covid showing they do value the well-being and work life balance of their staff.

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Questions and answers

People have asked 37 questions about working at Lloyds Bank. See the answers, explore popular topics and discover unique insights from Lloyds Bank employees.

See questions about:

  • Interviews
  • Working Culture
  • Benefits
  • Hiring Process
  • Working Hours
  • Dress Code
  • Hiring Age
  • Background Check
  • Salaries
  • Working Environment
  • Work from Home
  • CEO
  • Drug Test
  • Part Time Jobs
  • Promotion

Interview insights

Insights from 253 Indeed users who have interviewed with Lloyds Bank within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

General questions based around customer service and experiences

Shared on 22 May 2019

Customer Service Skills Selling Experience

Shared on 2 April 2018

Asked about flexibility , hobbies and interests.

Shared on 24 February 2018

Lloyds Bank locations

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