Lloyds Bank Employee Reviews

Good place to work, just not much progression, was on a contract here. Lasted a while, very relaxed atmosphere almost didnt feel like work. Managers were great too.

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Mentally draining

Customer Service Advisor (Former Employee) - Hull - 26 October 2023

What is the best part of working at the company?Can work with some lovely supportive colleagues and meet some really lovely genuinely nice customersWhat is the most stressful part about working at the company?Not supported, under pressure, not a safe environment to work in, customers will become threatening and aggressiveWhat is the work environment and culture like at the company?Horrible environment, management are in supportive, a simple Thankyou would have gone a long way.What is a typical day like for you at the company?Stressful, used to feel ill and anxious before going to work

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Insights into Lloyds Bank

Based on 82 survey responses

What people like

Clear sense of purpose
Ability to learn new things
Supportive environment

Areas for improvement

Energising work tasks

Job suited me well

Customer Service Advisor (Former Employee) - Wales - 2 June 2023

I was generally happy working at Lloyds. A lot of staff suffered with low morale due to lack of progression opportunities in branch but such is the nature

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Overall ok

Personal Banking Advisor (Former Employee) - Haywards Heath, West Sussex - 31 May 2023

In general it’s a great place to work. Makes you feel safe lots of benefits. Mainly it’s the sales side of things even tho you “can’t” push sales the managers are always making you feel like you haven't done enough to push things on to people that don’t need it. When I first started you had targets but they were slowly pushed out but they were still there and found it mentally straining! Especially walk through dropped dramatically people using online banking instead

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Great place to work

Bank Manager (Former Employee) - London, Greater London - 11 May 2023

Overall I have enjoyed my 31 years at the bank. A great company to work for but junior staff are way underpaid for what they do for the bank. The additional benefits add onto to your basic salary to make it an attractive package overall.

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Turn up, go home

Customer service advisor (Former Employee) - Wolverhampton, West Midlands - 22 April 2023

There are some benefits to working at Lloyds Bank call centre. The training is well organised, but lacks realistic scenarios once thrown into the phones, you pretty much learn fast or you leave, which is why there is such a high staff turn over at pendefors.It is a jobs where you can turn up and then go home. There is room to move to other departments, but like most call centres, nepotism is alive and well and you'll have to get in with the managers to progress if you're not a family member or a friend of the family. The culture isn't too bad, you meet some wonderful people. Although, the micro managing and being watched and pulled up on your toilet time, depletes that team morale...However, that being said, senior staff lack compassion, and it's a fight if you are unfortunate for anything to happen in your home life or if you get sick.

Pros

Free drinks, good and fun teams

Cons

Micro managed, nepotism, lack of good training

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great company, could pay more

Remote senior customer advisor (Current Employee) - Remote - 3 April 2023

great company to work for and lots of benefits. extensive training was given and you really felt Valued. the team trusted you to get on with tasks and calls and no after call limit. overall a very good department. (home insurance claims)

Pros

benefits, good pension contribution

Cons

salary is low

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Stressful and conflicting messages.

Bank manager (Current Employee) - East Midlands - 5 March 2023

Middle managers ignore the company values to push their own agenda. Toxic if you get the wrong manager. With the right manager, this company is great to work at

Pros

Benefits and salary

Cons

Inconsistent expectations

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Very old computer systems unreliable

Customer services assistant / Bank Cashier (Former Employee) - Leicester - 4 March 2023

Old building. Old computers which freeze and go down quite regularly. Very frustrating for customers who are waiting. I didn't enjoy my experience there there is alot of pressure selling targets.

Pros

Nice uniform

Cons

Selling targets

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Mixed Feelings

Banking Consultant (Former Employee) - Lincolnshire - 5 February 2023

I started working at Lloyds as a cashier in around 2015 before progressing to a banking consultant in the same year. Initially working as a banking consultant I really liked my job; we received regular face to face training for our role, as well as digital training on a weekly basis. If you wanted to progress there were opportunities to join programmes especially for this, where again you would have face to face meetings with similar colleagues every month. You were also then given extra responsibilities if you wanted it, to help progress. I felt trusted to do my job and enjoyed having meetings with my customers. However, things changed in the 1 year before I left in 2019, when they decided to bring in recordings of meetings with customers. Although I understood this protected staff and customers, I felt they were just using it mainly as a tool to micro-mange you and pick faults in your customer interaction. They also started to nick pick more in the sheets you had to fill out at the start of every customer interview, expecting you to leave the customer to go over with the manager to make sure you hadn't "missed anything". Overall with these changes I didn't feel trusted to do my role, I was expected to act like a robot, and was made to feel incompetent when I was actually very good at what I did. It lowered my confidence and morale to the point I knew it was time to go. If I was rating Lloyds in 2015 I would have given 5 stars, but for 2019 I had to change this to 3 stars.

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Great company to work for.

Financial Advisor / Consultant (Former Employee) - Hammersmith, Greater London - 14 December 2022

Spent 35 years with Lloyds. Overall fantastic. Get the odd idiots that that’s part and parcel of all jobs. Did the hours and some line managers took me for granted. Still miss Lloyds Bank!

Pros

Flexibility

Cons

Occasional bullying

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Great company to work for

Customer Service Advisor (Full-time) (Former Employee) - Pitreavie - 29 November 2022

Lloyds is one of the best company I have worked for, met a Amazing people and managers are so helpful and help with career progression. Wages could be better for the job that’s being done.

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Good place but low chance of progression

Customer Service Assistant (Current Employee) - Birmingham, West Midlands - 10 November 2022

Unless you have a degree, progression can take ages before it happens. You have to continously apply for jobs within and mostly you will hear No. They keep you on A grade for as long as possible with immense work pressure.

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Awful

CSA (Current Employee) - North London, Greater London - 3 September 2022

You are paid half the money you deserve, and being forced to do the 3 people's job. No appreciation, horrible management. Culture of speak up supposed to be a big thing but actually no one wants to listen what you think, what you would change. Hypocrisy on the other hand should be the company value.

Pros

Full sick pay

Cons

Rest of it

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No set work pattern

Customer Services Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 30 July 2022

While the people I worked with were great and the work interesting the main issue with this job is that new starters are on a flexible contract and you will only get a rough work pattern and this is constantly changing. Your days working will change week to week as well as start and stop times and in addition you will be expected to move between branches without complaint. It is also rare that you will start or finish at your paid hours with extra time after common, normally 5 or 10 minutes but occasionally half an hour; this is not time you will get back. I worked here a few years before I moved on to another role with more stability and I will miss the people I worked with but I’m so glad to not be working for Lloyds anymore.

Pros

Interesting

Cons

Constantly changing work hours

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The worst

Customer Service Advisor (Former Employee) - Leeds - 27 June 2022

Training is okay after training is a nightmare the management is not organised, nobody seems to know anything, people leave due to falling into depression here or becoming suicidal, no type of support, the targets are unrealistic mostly.

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Stressful and time consuming

Mortgage and Protection Advisor (Former Employee) - Birmingham - 20 June 2022

Lloyds bank has a big reputation and when I joined was when Mortgage Market Review was being initiated.The training was top notch, informative, useful, team building, you knew you could do the job at the end and was fully supported all the way through.Then the restructuring began, areas changed, Area managers moved around. They utilised many old school out of date managers not suited for the role and favoured people they liked regardless of capability.Within two years I felt out of place, non supported, picked on and out of the loop.Then they micro managed everything, from interviews, appointments to general banking hall interactions. It never felt productive to the bank let alone the customer, they neglected customers who were long standing, no emphasis on retaining business just generating new.So much it majorly effected my health and I had to leave for that reason.

Pros

Salary, staff, location

Cons

STRESS!!!!! Felt worthless

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Great place to work for. You really are cared about as an individual

Customer Advisor (Former Employee) - Remote - 15 June 2022

Management take responsibility for issues and offer great support. Regular check ins for well-being and performance review. Only let down is progression, it seems to only match the interest of the business. A lot of internal recruitment advertised but the opportunity to move depends on if your current team needs you! I would recommend it if you are happy to stay in the role you apply for. You really are considered part of a Lloyds family!

Pros

Private healthcare, car lease programme, good amount of holiday, bonuses

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Fair employer

Personal Banking Adviser (Current Employee) - Worcestershire - 31 May 2022

Fair employer providing on going training, support and career progression if desired. Very supportive through Covid showing they do value the well-being and work life balance of their staff.

Pros

Many benefits which continue to grow.

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Fun working

Senior Cashier (Former Employee) - Staines-upon-Thames, Surrey - 22 May 2022

Loved working at Lloyd’s but had to leave to bring up family.Started as a customer service advisor and progressed to senior cashier at flag ship branch in Staines.

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Lloyds Bank Call Centre

Online help desk agent (Former Employee) - Glasgow City Centre, Glasgow - 8 April 2022

Worked in the Glasgow call centre for online banking. Training was thorough and a good sense of comradery. Company shifts fitted well with studying full time at Uni. Enjoyed my time there.

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